Customer Service Data Entry

Martha Jones

**** ***** ***, *** *

Birmingham, AL 35206

Phone: 904-***-****

Email: *************@*****.***

Career Profile Statement

A highly qualified Customer Service Representative with several years of experience in Customer Service, Data Entry, Office Automation, Record Keeping, and Telemarketing. Excellent interpersonal, oral and written communications skills, always analyze and evaluate information, identify priorities, interpret and apply to the task at hand. Effective team player, grasp new ideas and technology, set standards, have self-confidence, produce quality and quantity work, and meet job deadlines. Skills and Abilities Summary

Verbal & Written Communications Problem-Solving Teambuilding & Collaboration Microsoft Office Skills Transportation / Materials Handling Customer Support Administrative Support Phone Etiquette Data Entry Leadership Standards/Procedures Compliance Positive Attitude

Employment History

03/2021 - 09/2024 Student Loans / Customer Service Representative TSI Convergent Duke Electric, Birmingham, AL

Conferred with customers by telephone or to provide information about products or services pertaining to student loans

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

01/2019 - 01/2021 Production and Training Manager

GoodWill Northeast Georgia, Ellenwood, GA

Maintained accurate procurement, inventory, and stocking over 20 brand items enhancing overall production and helping to increase store sales

Reviewed operations and confer with technical or administrative staff to resolve production or processing problems

Prepared and maintained production reports

01/2015 - 12/2018 Manager and Hair Stylist

GCUTTS Barber Shop and Salon, Jacksonville, FL

Utilized essential knowledge and principal cosmetology techniques to complete specific specialized grooming styles ensuring 100% customer satisfaction, service, and reviews

Provided a clean and sterile work environment for health and sanitation utilizing Ultra-Violet Lights, Anti-Bacterial Cleaners and Sanitizers to all Salon Equipment and Employees for 98.6% germ free establishment

Managed daily administrative duties, overseeing appointments, profit earnings, register totals, bank deposits, employee payroll and scheduling by utilizing various computer skills in Excel, Microsoft Word, Power Point and Adobe PDF allowing for smooth and continuous operations Education History

Business Administration & Management

Associate's Degree

University of Phoenix, Jacksonville, FL

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