Front Desk Coordinator
Resume:
Celeste Daigle
Fairhope, AL *****
******************@***********.***
To secure a position with a highly respected organization dedicated to producing positive outcomes and delivering exceptional service.
Work Experience
Insurance Billing Specialist
Southern Eye Group - Fairhope, AL
February 2023 to Present
Responsible for accurately and efficiently processing medical claims and invoices. This includes verifying patient information, coding diagnoses and procedures, and submitting claims to insurance companies and government programs. Verification of authorization and referrals for patients. Calculate the copayments and deductible amount. Update demographics. Front Desk Coordinator
Bay Medical Family Practice - Fairhope, AL
January 2022 to February 2023
• Use EMR software to manage patient records including doctor visit notes and referrals, lab procedures and results, x-rays, and medications.
• Coordinate doctor's schedules and maintain patient flow by communicating guest arrivals or delays; schedule patient office visits and Tele-Med appointments.
• Handle all opening and closing procedures, including the daily A/R ledger.
• Verify patient insurance coverage and eligibility, collect co-pays/deductibles and medical record fees.
• Meet with drug reps and set up lunch meetings for the doctors and staff.
• Oversee all incoming and outgoing faxes, document scanning, and emails.
• Train new employees.
Front Desk Coordinator
Family Dental of Mobile - Mobile, AL
January 2018 to January 2022
• Responsible for the efficient patient flow and timely coordination of health care services for a high volume practice.
• Scheduled appointments and assisted with patient forms.
• Prepared charts and daily schedules for the dentist and hygienist.
• Handled medical records and answered incoming calls.
• Scheduled follow-up appointments and sent text reminders.
• Verified insurance, collected co-pays, and handled billing questions.
• Answered inquiries, within HIPAA guidelines, from patients, family members, and other physicians concerning procedures, especially those related to payments.
• Discussed treatment plans, scanned documents, and handled pre-authorizations and referrals. Supervisor
The Grand Hotel Golf Resort & Spa - Point Clear, AL May 2019 to January 2021
• Recognized as being a 5-star employee.
• Supervised work activities of 5 cleaning personnel to ensure clean, orderly and attractive rooms.
• Assigned duties to staff, inspected the rooms and investigated complaints from guests. Housekeeper Supervisor
Perdido Beach Resort - Orange Beach, AL
July 2018 to May 2019
• Responsible for ensuring that the standards of cleanliness are met. Maintained inventory lists and completed daily inspections of quality control over room attendants, reported maintenance issues, delivered items to guests, organized and counted housekeeping items. Customer Service Representative
St. Tammany Parish Clerk of Court - Covington, LA
April 2014 to June 2016
• Worked as a representative during elections for civil justice systems, provided support to attorneys and other officers of the court. Processed subpoenas for the sheriff's department.
• Recorded and certified mortgage documents.
• Assisted customers with traffic tickets and criminal records and typed summons for expunged cases.
• Collected fees, balanced accounting reports, and processed background checks.
• Reviewed and sealed mortgage mailings for attorney’s offices and lenders. Screened and transferred calls to each department. Distributed all incoming mail for departments. Membership and Retail Sales
Sam's Wholesale Club - Covington, LA
October 2012 to April 2014
• Generated an estimation of $87,500 in sales by producing 200 new memberships and up-selling store credit cards on a monthly basis.
• Operated off-site membership promotions. Balanced daily accounting reports. Ranked top 2 out of 12 sales representatives.
Business Office Specialist
Amedisys Metro Preferred Home Care - Metairie, LA
May 2009 to July 2012
• Processed Plan of Care documents. Distributed laboratory results to staff. Maintained medical inventory items.
• Sent medical supply orders.
Auto Claims Processor
Allstate Insurance Company - Metairie, LA
December 2006 to November 2008
• Received consecutive Outstanding Yearly Customer Service Awards. Applied company procedures and policies to evaluate insured claims.
• Set up car rentals for customers, collected data from adjusters, and discussed claims with customer service representatives. Processed car titles and researched loss vehicles with salvage yards. Claim Processor
Pan American Life Group Life Insurance - New Orleans, LA May 1987 to November 2006
• Processed medical claims, illustrated life insurance proposals to brokers, manually calculated commissions, bonuses, and wire transfers.
• Processed yearly 1099 income tax reports.
• Handled 401K compliance testing to determine fair ERISA rules.
• Wired funding to new retirement plans.
Skills
• Customer service
• Computer skills
• Medical receptionist
• Front desk
• Administrative experience
• Office experience
• Dental receptionist
• Medical scheduling
• English
• Account management
• ICD-10
• Medical terminology
• Office management
• Leadership
• Customer support
• Anatomy knowledge
• Vital signs
• Team management
• Supervising experience
• Patient monitoring
• Conflict management
• Banking
• Documentation review
• Sales
• 10 key typing
• Organizational skills
• Time management
• Management
• Customer service
• Organizational skills
• Microsoft Excel
• Medical billing
• ICD-10
• Medical terminology
• Cleaning
• Hotel experience
• Hospitality
• Accounts payable
• Accounting
• Microsoft Office
• Medical office experience
• Optical experience
• EMR systems
• Negotiation
• Analysis skills
• Customer service
• Residential cleaning
• Commercial cleaning
• Custodial experience
• Accounts receivable
• Microsoft Excel
• Accounting
• Medical billing
• ICD-10
• Medical terminology
• System administration
• Windows
• Accounting
• GAAP
• Accounting software
• Customer service
• Sales
• Management
• Accounts payable
• Accounting
• Accounting software
• Office experience
• Janitorial experience
• Custodial experience
• Commercial cleaning
• Medical billing
• ICD-10
• Medical coding
• Negotiation
• Outside sales
• Communication skills
• English
• Phone etiquette
• Microsoft Office
• Accounting
• Accounting software
• QuickBooks
• Microsoft Office
• Microsoft Excel
• Administrative experience
• Sales
• Customer service
• English
Awards
Outstanding Job Performance Award
October 2018
Peridio Key Beach Resort
Customer Service Recognition Award
June 2006
Allstate Insurance Company
Best Customer Service Rep.
May 1990
Pan American Group Life Insurance
Certifications and Licenses
Driver's License
Assessments
Medical receptionist skills — Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
General manager (hospitality) — Proficient
May 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Building relationships for childcare providers — Proficient May 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Administrative support professional fit — Proficient March 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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