Project Management Technology Solutions

Robert F. Joyce

770-***-**** – *******@*****.***

https://www.linkedin.com/in/robertfjoyce

Technology Executive

Senior technology leader with diversified experience delivering high quality digital products and solutions. Consistently exceeds expectations to deliver technology solutions aligned to organizational mission imperatives.

High performance team creation

Mobile application design & development

Vendor selection and management

Pre & post-acquisition analysis and integration

AWS Certified Cloud Practitioner (CCP)

Full development lifecycle expertise (SDLC)

JIRA based Agile Scrum implementations

Continuous Integration & Deployment (CI/CD)

Technology: .NET, Java, JEE, jQuery, RESTful, SOAP, XML, JS, Node.js, Angular, SQL, PHP, JSON, FinTech

Open Source: Drupal, WordPress, Spring, Struts, Hadoop, LAMP, Moodle, GitHub, Auth0

Tools: Jenkins, Rally, Jira, Confluence, Splunk, Dynatrace, Selenium, Octopus, Docker, Chef, GitHub, VS Code

Methodology: Agile, Scrum, TDD, Kanban, WF

O/S: WindowsX, iOS, Linux, Android, Unix, Solaris

Database: MS SQL Server, MySQL, NoSQL, Oracle

Web server: Apache Tomcat, WebSphere, MS IIS

Cloud: AWS: EC2, VPC, S3, RDS, Lambda…

Azure: AVM, App Service, Database Service…

Professional Experience

Technology Consultant at Technology Leadership Consulting - Atlanta, GA May 2023 – Present

Providing thought leadership, technology management consulting, and creative insights to help identify, clarify, and resolve complex technical issues critical to strategic success.

Oct 2019 – Jan 2020 & May 2023 – Nov 2024

Led the technology team as acting CTO at a small marketing technology and services start-up

Developed cloud-based websites to multifamily real estate organizations (rentals buildings)

Defined AWS architecture and development process to create a stable and reliable platform

Led offshore team to design and build multiple WP Themes & Plugins to provide standardized features

Created the standard delivery model to be used for all new sites which saved 50% on development costs

Defined the multi-tenant architecture to reduce costs and increase deployment efficiency

Principal Consultant/Technical Program Manager at Strive Consulting – Atlanta, GA Oct 2022 - Apr 2023

Led a team at Bath & Body Works to migrate the DevOps function from another vendor

Built the 3 member DevOps team to fulfill all technical SFCC Build/Deploy requirements

Led the creation of the Azure based Jenkins Build/Deploy process and modernized it for the client

Migrated the site SFCC Build/Deploy process and all site monitoring work to the DevOps team

Delivered on-demand SFCC build/deploy process saving the client over $1.5M and time to market

Defined the client site Build/Deploy workflows into a consistent baseline used to enhance all future improvements

Tech: Azure, Jenkins, React, SaaS, Salesforce SFCC, Node.js – SAFe

Principal Consultant/Delivery Manager/Program Manager at Intellinet - Atlanta, GA Oct 2020 – Oct 2022

Led 2 teams (strategic & tactical) at Cox Automotive with onshore/offshore members to re-architect and modernize the DealShield.com application suite which supports the Manheim Auto Auction business.

30 technology team members consisting of Dev, QA, SRE, BA & Scrum Master

Staffed the teams, defined the architecture, created QA infrastructure, and kicked off the development projects

Partnered closely with product, design, and engineering teams to align goals and market demands

Re-architected and migrated legacy systems to modern, scalable platforms

22-month project created over 350 APIs, 850+ User Stories, and 1500+ QA automation tests

Implemented microservices-based solutions to enhance system modularity, scalability, and resilience

Manage the entire software development process, from initial concept through deployment and ongoing support

Spearheaded the creation and launch new software features, ensuring alignment with business goals

Defined the CI/CD process to quickly build, test, and deploy the new application

Implemented Agile Scrum (SAFe) and improved delivery efficiency to reach a velocity of 55 story points

Tech: AWS, Lex, SageMaker, Java, REST, MySQL, SaaS, Ruby on Rails, React, Cucumber, SAFe, FinTech

Technology Consultant at Technology Leadership Consulting - Atlanta, GA Mar 2016 – Oct 2020

Providing thought leadership, technology management consulting, and creative insights to help identify, clarify, and resolve complex technical issues critical to strategic success.

Jan – May 2020

Led a team of DataSherpas building out the CCPA solution for Turner Broadcasting sites

Defined AWS Lambda & API Gateway details to deliver the big data solutions for the project

Improved the Agile Scrum process by 20% by standardizing JIRA workflows across sub-projects

Tech: AWS, Alation, Snowflake, Postgres, SaaS, C#, Python

Oct 2017 – Aug 2019

Led a technology team at a large Atlanta based wood/paper products provider building web, mobile and marketing products on an AWS .NET web stack

Led the team developing a lumber trading system on AWS with Angular, C#, MS SQL Server, Redis

Designed CI/CD methods using TFS, Team City & Octopus to improve deployment capability by ~40%

Mar 2016 – Sep 2017

Led a team at a Global Medical Tools & Devices Manufacturer to define a Jira based defect tracking system

Led a team at a professional certification organization standardizing their LMSs with a ($1.2M) project plan

Led AWS re-architecting effort to maximize security, scalability & performance for web-based products

Director, Academic Tools & Utilities at Follett Corp. – Westchester, IL Mar 2015 – Feb 2016

Leadership of a 45-member technology team to deliver a $4M capital project building customer facing tools for the Follett Discover product suite and the development of the BryteWave ebook reader. BryteWave handles thousands of concurrent users and supports all ebook content formats. BryteWave app in all app stores (iOS, Android, MS).

Technologies: AWS, LAMP, JEE, Spring, MySQL, PHP, MongoDB, Node.js, SaaS, API Gateway, Java, Docker

Created a team of 45 technologists including: DevOps, BA, QA, PM and SE teams

Defined JIRA based Agile Scrum development methodology that improved output by 40%

Led AWS re-architecting effort to maximize security, scalability & performance for web-based products

Defined CI/CD framework that reduced delivery time of software defects by 70%

Led development team of web and mobile products using MS SQLServer, Node.js, JS, HTML, CSS, FinTech

Vice President Operations at HelloWorld – Pleasant Ridge, MI Sep 2013 – Aug 2014

Leadership of a 35-member technology team delivering all social engagement promotions and loyalty products for HelloWorld's largest account – Coca Cola.

Technology Executive Consultant at RIIS LLC – Troy, MI Mar 2008 – Aug 2013

Client: ANPI ZONE Telecom

Springfield IL Aug 2012 – Feb 2013

Technical leadership to develop a hosted PBX phone system that automates VOIP purchase and provisioning.

Client: Johnson & Johnson – Ethicon

Raritan NJ & Cincinnati OH Jun 2011 - Jun 2012

Provided technical project leadership for global medical device marketing site development.

Technologies: AWS, Drupal, PHP, MySQL, RESTful API

Client: Thomson Reuters Tax & Accounting (TRTA)

Ft. Worth TX & Rockville MD Sep 2008 - May2011

Led Thomson Reuters Tax & Accounting multi-disciplinary project-based teams that developed a SaaS based learning management system (LMS) in a $14M capital project to create a new product CheckPointLearning.com Tech: Java, .NET, MS SQL Server, SSIS, Moodle, SOAP, SCORM, Drools, FinTech

Vice President Electronic Product Technology

Cengage Learning (formerly Thomson Gale) – Farmington Hills MI Aug 2001 - Dec 2007

Leadership of the technology team responsible for development of all customer facing products. Team consisted of: Software Engineers, Quality Assurance, Business Analysts, PMO, and datacenter staff.

Direct reports of 5 (2 VPs, 3 Directors) with total staff of ~150

Developed Gale’s digital product line for the academic, public, and corporate library markets generating $170M+.

Created customer centric tech team leading to digital product revenue growth from $111M to $170M

Led $21.7M capital platform replacement project and delivered on time, under budget ($1.2M)

Managed an annual operational budget of $20M+ and a capital budget of $7M+.

Performed pre-acquisition analysis/recommendation and post-acquisition integration

Education

The Bernard M. Baruch College – NY, NY - Bachelor of Business Administration (BBA)

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering. Master’s Degree preferred2+ years of experience in a leadership role within an engineering or technical

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