Customer Service Store Manager

Sarah L. Brooder

** ****** **. *******, ** ***** 716-***-**** *****.*.*******@*****.***

Objective My objective is to obtain a full time Management position.

Qualifications I have over 20 years of Customer Service and Management experience.

Experience Aircraft Router

January 2024 – May 2024 United Airlines – Chicago, IL

Worked closely with maintenance mangers and crew scheduling to re-route aircraft as needed

Store Manager

January 2021 – January 2024 DXL Retail Group – Buffalo, NY

Specialty men’s clothing retail store.

Worked on a sales/commission base

Over saw the goals and daily duties of employees

Had daily, quarterly and annual sales goals that had to be made

Responsible for ordering of supplies, scheduling, and setting guest appointments

Duty Supervisor

January 2022 – August 2022 Southwest Airlines – BUF Airport

Duty Supe was responsible for the above and below wing operations

Operations Manager

February 2020 – June 2020 American Airlines – Dallas/Fort Worth Airport DFW

I oversaw approximately 1000 employees per shift.

I was responsible for making sure all of the ramp side/ baggage handling operations ran smoothly

Assigning daily duties of employees

Ensuring the commercial aircraft left at their scheduled time

I left this position, taking a company early out package in order to return to Buffalo and take care of my family during the Covid -19 crisis.

General Manager

July 2017 – February 2020 Envoy Air – Buffalo Airport BUF

I oversee the above wing and below wing operation, with over 80 employees

Responsible for the day to day on time performance, with safety as the top priority

Conduct safety briefings with my team on a per shift basis

Observe ramp operations to provide feedback and concerns

Supervisor Airport Services

February 2017 – July 2017 Envoy Air – Buffalo Airport BUF

I handled the overnight cabin cleaning shift mostly.

I was able to turn the cleaning audits from poor to excellent in my time on the shift

Ordering supplies, invoicing

Employee uniform ordering / compliance

Scheduling / shift bids for staff

Station Manager

October 2014 – April 2017 Winner Aviation – Niagara Falls Intl’ Airport IAG

I am responsible for the ground handling functions for Allegiant Airlines at the Niagara Falls International Airport

Handle all irregular operations

GSC Trainer

Corporate Trainer

Pushback Trainer

Scheduling, ordering and budgeting for the station

Merchandising Manager

April 2014 – December 2014 Harbor Freight Tools

Merchandising, signing and pricing of the entire store on a daily and weekly basis

Weekly scheduling of the 45 plus employees

Interviewing, hiring and training new associates

Setting and following up on sales goals for associates

Balancing and handling all cash office functions

Senior Customer Care Representative

August 2012 – April 2014 Thermo Fisher Scientific

Handled high dollar accounts for customer’s orders

Was responsible for getting the customers merchandise

Worked with the FDA, and many police crime labs throughout the USA

Met and exceed the sales goals set for myself

Assistant Store Manager

April 9, 2011- October 2012 Casual Male Retail Group, LLC

I am currently responsible for overseeing the duties of a team of associates.

Make schedules, order supplies, payroll

Set goals and expectations for my team. Plan and give meetings to keep the team informed.

Responsible for the opening and closing of the store as well as all money management and handling for the company.

Merchandising, floor planning, signing

I am also responsible for meeting my own set goals on commission sales.

Customer Service Representative

June 20, 2005-April 8, 2011 FedEx Trade Networks Tonawanda, NY

I view electronic paperwork and then call Customers to inform them as to what is required for US Customs to approve clearance of the their package.

My daily duties include calling customers, viewing, classifying and processing shipments, as well as having daily interaction with the origin stations overseas to retrieve necessary information.

Supervisor

February 1999-June 2005 Meticulous Maintenance Niagara Falls, NY

I started at Meticulous Maintenance as a general worker and advanced to Supervisor within two years.

I was responsible for assigning duties to employees, checking up on completed work and was a key holder to many area business and schools.

I was also responsible for producing invoices, ordering supplies and making schedules.

I would submit proposals to prospective clients and try to gain their business.

Education LaSalle Senior High School, Niagara Falls, NY

September 1995-June 1998

General Education Diploma

I was on the national honor society and participated in the art club and yearbook staff. I obtained perfect attendance for my freshman through junior years of high school.

Interests I enjoy communicating with and assisting other people.

References References are available on request.

Contact this candidate