Customer Service Data Entry
Resume:
Jennifer Chandler
Drummonds, TN *****
*******@*****.***
Professional Summary
Detail-oriented and organized. Hardworking and committed. Certified in 10-key and highly skilled data entry specialist. Quick learner and always eager to learn new things Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Enterprise Holdings-Millington, TN
May 2023 to April 2025
Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Amazon Delivery Driver
Amazon DSP-Memphis, TN
November 2022 to April 2023
Interact with Amazon customers and the public in a professional and positive manner Stay active delivering 200 or more packages ranging from envelopes to boxes weighing up to 50lbs Director Assistant
Lighthouse Christian Academy and Preschool-Millington, TN February 2018 to August 2020
• Help supervise a daycare or preschool facility and watch over children.
• Help teach kids how to play games, provide early childhood education, and otherwise ensure a safe and healthy environment.
• Work under the direction of the senior director to accomplish various daily tasks, including managing paperwork, creating reports for parents, collecting payment, and providing customer service.
• Supervise other staff members and help to ensure the childcare center's compliance with both corporate and legal regulations.
Kennel Manager
Paws and Claws of Tipton County-Millington, TN
November 2015 to February 2018
• Oversee day to day operations (feeding and cleaning) animal rescue facility
• Manage staff and volunteers
• Maintain inventory
• Administer medical treatments and medications
QA Specialist
St Jude-Memphis, TN
July 2004 to October 2015
• Responsible for verifying the quality of Donor Services inbound and outbound calls
• Provided 2nd tier support for online donors through email and phone interactions
• Verified quality of data entered by Donor Services and Donor Account
• Processes into primary donor database
• Maintained quality assurance data using Noble/Maestro system or external systems
• Recommended and contributed to the training development for Donor services representatives based on call results
• Provided constructive feedback to Donor Care managers and supervisors regarding quality standards adherence and online support performance
• Compiled results from various activities and assisted in creation of reports Administrative/Accounting Clerk
Sonoma Pacific-Memphis, TN
February 2003 to May 2004
• Responsible for Accounts Payable and Payroll for 6 US locations
• Sales invoicing requiring detailed interaction with all plant managers
• Provided management with timely pertinent reports as needed
• Answered incoming calls from customers
Education
High School Diploma
Bartlett High School - Bartlett, TN
2000
Skills
• Accounts Payable
• Clerical Experience
• Childcare (4 years)
• MS OFFICE (10+ years)
• Early Childhood Education (5 years)
• Customer Service (10+ years)
• Animal Care
• Microsoft Office (10+ years)
• Typing (10+ years)
• Time management (2 years)
• Nannying (2 years)
• Excel (10+ years)
• Word Processing (10+ years)
• Kennel Experience (4 years)
• Microsoft Excel (10+ years)
• Delivery Driver Experience (3 years)
• 10 Key Data Entry (10+ years)
• Babysitting (2 years)
• Data Entry (10+ years)
• Microsoft Word (10+ years)
• Accounts Receivable
• Teaching
Certifications and Licenses
Certified Veterinary Assistant
Present
Veterinary Assistant
Present
Driver's License
Additional Information
SKILLS
Certified in 10-key Meticulous attention to detail Microsoft Office proficiency Quick learner
Time management Dependable
Spreadsheet management
Communication
Teamwork
Time management
Leadership
Collaboration
Attention to detail
Work ethic
Adaptability
Problem solving
Creativity
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