Client Services Employee Relations

Tammy L. McKenzie

www.linkedin.com/in/tammy-mckenzie

802-***-**** Mount Holly Springs, PA ***********@*****.***

Full Life Cycle Recruitment ~ Relationship Management ~ Sourcing Methodologies including Boolean ~ Competency/Behavioral Based Interviews ~ On-boarding ~ Basic Employment & HR Affairs ~ Employee Relations ~ ATS Software ~ Pre-Employment Screening ~ Strong Follow-Up Skills ~ Process Improvement ~ Project Management ~ Documentation/Report Writing

WORK EXPERIENCE

Bayada Home Healthcare - Client Services Manager 06/2024 – Present

High-touch customer relationship management as well as coordination of client services and responsiveness in client-facing activities

Manage emergent scheduling issues

Partner with Clinical Managers to provide supervision and support to field employees

Counsel employees and resolve employee relation issues including disciplines and terminations

Provide and enforce HR policy and procedures

Coordinate with payor sources (Medicaid, Veterans Affairs, Private Insurer, Trusts, etc.) to process client referrals

Process Management

Troubleshoot issues in Workday and VIV for employees

Maintain effective fiscal management of caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.) and processing payroll

Assist in the Recruitment and retention of caregivers

Manage caseload while proactively growing it

Identify & communicate continuous improvement opportunities and strategies

Yard Envy – Seasonal HR Coordinator 10/2023 – 03/2024

Performed HR, marketing, receptionist, project coordination for family business

Florida Cancer Specialty & Research Institute - Remote Talent Acquisition 09/2022 - 09/2023

Drove and influenced the candidate assessment and selection process with the hiring team

Maintained a strong pipeline of qualified candidates and cultivated a broad network of passive talent, while leveraging technology and tools to maximize candidate quality and personal productivity

Created and executed multi-channel sourcing strategy to source candidates meeting client profile and/or building talent pool for current and future requirements

Conducted role briefing with internal management and set expectations for recruitment process

Process management & sourcing

Followed agreed client recruitment process for recruitment delivery

Used competency interviewing to identify and differentiate candidates in presentation and short-list process

Candidate relationship management

Identified & communicated continuous improvement opportunities and strategies

Korn Ferry, Corning Incorporated – Life Sciences Division, Remote RPO Recruiter 03/2022 - 08/2022

Managed full-cycle recruitment process for engineering, physicists, and other scientific roles

W.L. Gore Associates, PLACERS - Remote Contract Recruiter 02/2022 - 08/2022

Managed the full-cycle recruitment and debrief process for administrative roles within Gore USA operations

Carnival Corporation, Insight Global - Remote Contract Recruiter 10/2021 - 12/2021

Screened applications and assessed virtual interviews of physicians and other healthcare professionals

Processed licensure and other credentials

Rite Aid Corporation, Insight Global - Remote Contract Recruiter 04/2021– 09/2021

Managed 30-50 open requisitions for a variety of pharmacy technician roles

Conducted role briefing with internal management and set expectations for recruitment process

Advised hiring managers on the hiring process and weekly reporting of business needs and metrics

Cross Country Healthcare - Remote Healthcare Recruiter 09/2020 –02/2021

Managed the full-cycle recruitment process to hire healthcare professionals for contract and per diem assignments

Built and extended client relationships through excellence in recruitment process delivery including sourcing, screening, assessing, and marketing candidates to clients.

Kent Center, LLC - Human Resources Manager 01/2020– 09/2020

Oversaw and administered all Human Resource functions including recruitment and retention, employee relations, terminations, personnel file management, I-9s,FMLA, and Unemployment Compensation

Collaboration with leadership to develop, implement, and communicate policies and procedures

Mediated disputes and processed terminations/infractions

Verified and investigated employment claims and terminations

Compass Pointe Consulting - Bayhealth- Hybrid Contract HR Representative II 10/2019 – 12/2019

Conducted interviews for candidates applying for nursing, administrative, foodservice, janitorial, and finance positions to help staff a new hospital

HOLMES, PITTMAN & HARAGUCHI, LLP, GREENSBORO, MD - LEGAL RESEARCH ASSOCIATE (INDEPENDENT CONTRACTOR) Sep 2018 - Sep 2019

Provided administrative support to litigation-oriented projects pertaining to mostly government contracts.

CAREER 2001 - 2019

Nurse Recruiter, Medical Staffing Network, a subsidiary of Cross-Country Healthcare, Inc.

Contractor, Recruiter/Employee Liaison, GE Aviation

Physician Recruitment and Retention Specialist, Bi-State Primary Care Association

Employment Specialist II/Nurse Recruitment, Mary Hitchcock Memorial Hospital

Recruitment Specialist, Killington, Ltd.

Human Resources Specialist, Christiana Care Health System

EDUCATION

Springfield College, Springfield, MA, BS Human Services

Team Coordinator for 3-term Community Service Project with Philadelphia Cares

TECHNICAL SKILLS

MS Office Suite Word Perfect Outlook Zoom Teams Skill Survey Kronos ICMS BrassRing Peoplesoft Workday Practice Sites Recruiter Magic Practice Link CSS Contingent Talent Management Rose Hire Vue Indeed Zip Recruiter Linked In VMS Multiple Systems

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