Customer Service Quality Assurance

EILEEN TIBITOSKI

Clinton Township, MI 586-***-**** ************@*****.*** https://www.linkedin.com/in/eileentibitoski2025/ CUSTOMER SERVICE, ADMINISTRATIVE, RECEPTION, AND FRONT DESK SUPPORT PATIENT, GUEST, CONCIERGE, AND SECURITY SERVICES

LABORATORY, HEALTHCARE, RETAIL, AND NONPROFIT OPERATIONS Client-focused administrative and operations specialist with over 15 years of experience delivering exceptional service across diverse industries, maintaining safety and quality standards while optimizing processes, enhancing efficiency, and building strong relationships to drive organizational success and excellence in fast-paced environments. EXPERIENCE

Document Prepper INTELLINETICS GRAPHIC SCIENCE Sterling Heights, MI 02/2023 – Present Prepare and organize documents for scanning, indexing, and archiving, reviewing and assessing documents for quality and accuracy, ensuring properly format, categorization, and digitization. Streamline workflows, maintain document integrity, and support the efficient processing of large volumes of paperwork. Skills: Document Preparation, Document Scanning, Indexing and Categorization, Quality Assurance, Workflow Optimization, Team Collaboration, Record Management, Time Management, Compliance Adherence, Process Improvement, Attention to Detail. Nutritional Assistant MORRISON HEALTH CARE AT MCCLAREN Mt. Clemens, MI 08/2022 – 02/2023 Ensure patients receive meals tailored to their dietary specifications at a leading provider of food and nutrition services for healthcare facilities. Set up trays accurately, delivering them promptly, collaborating with healthcare staff to address patient needs and maintain high standards of nutrition service quality.

• Contributed to maintaining a 100% compliance rate with food safety and hygiene regulations. Skills: Dietary Tray Preparation and Delivery, Patient Relations, Compliance with Dietary and Medical Specifications, Food Safety and Hygiene Practices, Efficiency Optimization, Quality Assurance, Communication with Healthcare Staff and Patients. TEMPORARY AND INDEPENDENT CONTRACTOR ROLES 07/2017 – 08/2022 Roseville, MI and Clinton Township, MI

Contracting Assignment Overview

04/2022 – 08/2022 MCREST (MACOMB COUNTY EMERGENCY SHELTER TEAM) Overnight Manager 12/2021 – 04/2022 MCREST Warming Shelter Support Staff (Temporary) 07/2018 – 11/2021 MCREST Receptionist (Temporary) 08/2017 – 11/2017 JCPENNEY Recovery, Retail Clerk, and Customer Service (Seasonal) 07/2017 – 11/2017 ROSE SENIOR LIVING Concierge

Achievement Highlights – MCREST

• Ensured building security and guest safety, driving compliance as the Overnight Manager via security checks while addressing emergencies and guest needs, and optimizing cleanliness and facility functionality.

• Facilitated a secure, welcoming environment as Warming Shelter Support Staff, streamlining client check-ins, conducting room checks, distributing meals efficiently, addressing guest needs, and ensuring safety compliance.

• Improved intake processes, response times, resource availability, and customer satisfaction as MCREST’s receptionist, serving as the first point of contact, answering calls, assisting homeless individuals, and coordinating with vendors. Skills: Facility Safety and Security Monitoring, Guest Relations, Cleaning and Sanitation, Emergency Response, Incident Reporting, Problem-Solving, Conflict Resolution, Client Check-In, Intake Processes, Meal Distribution, Guest Assistance, Team Training, Resource Coordination, Service Delivery, Telephone Etiquette, Vendor and Stakeholder Relations, Records Management. Achievement Highlights – JCPENNEY

• Earned five-star customer reviews as a Recovery/Retail Clerk and Customer Service representative, ensuring an organized, welcoming shopping environment, maintaining merchandise displays, assisting customers with inquiries and purchases, restocking and recovering sales floors, operating point-of-sale systems, and resolving customer concerns. Skills: Customer Service, Conflict Resolution, Retail Sales, Merchandising, Point-of-Sale (POS) Operations, Visual Merchandising Standards, Team Collaboration, Training, Inventory Management, Restocking, Multitasking, Seasonal Sales, Promotions. Continued on Page 2

EILEEN TIBITOSKI PAGE 2 OF 2

Clinton Township, MI 586-***-**** ************@*****.*** https://www.linkedin.com/in/eileentibitoski2025/ Achievement Highlights – ROSE SENIOR LIVING

• Optimized front desk operations as Concierge, answering and directing phone calls, greeting residents and visitors. Supported the senior living community by updating and posting activity schedules, fostering a welcoming environment, and assisting residents and their families with inquiries and requests. Skills: Front Desk Operations, Telephone Etiquette, Interpersonal Communication, Visitor/Resident Engagement, Scheduling, Activity Coordination, Customer Service, Records Management, Event Logistics, Problem-Solving, Multitasking. DETROIT ZOO Detroit, MI 10/2012 – 07/2017

Customer Service, Visitor Education, and Event Coordination Volunteer (Seasonal/Intermittent) Engaged with visitors, providing educational information and assisting with special events and exhibits at a world-class zoological park and wildlife conservation and education leader. Guided tours, answering visitor inquiries, supporting conservation efforts, and ensuring a safe, enjoyable experience for guests.

• Increased guest engagement by developing interactive educational materials.

• Reduced event waste, contributing to recycling programs and educational campaigns. Skills: Public Engagement and Education, Event Planning and Execution, Conservation Awareness Campaigns, Volunteer Training, Guest Service and Satisfaction, Safety Protocols and Procedures, Program Development, Environmental Sustainability Initiatives. ST. JOHN PROVIDENCE Detroit, MI 04/2006 – 10/2012 Laboratory Assistant

Delivered excellent customer service to patients and staff while managing daily operations in triage management, data entry, and sample processing at a comprehensive healthcare system, providing medical services, including diagnostics, primary care, and specialiated treatments to communities in the greater Detroit area.

• Ensured timely, accurate patient diagnostic results, optimizing receiving, preparing, and labeling specimens for testing, maintaining accurate records in laboratory databases, and coordinating with healthcare providers to ensure compliance with medical standards and laboratory protocols

• Reduced processing time by implementing a streamlined labeling and documentation system and collaborating with cross- functional teams to improve triage workflows, reducing delays in specimen handling.

• Improved team productivity and retention rates by training and mentoring new laboratory staff.

• Earned top scores on internal audits by maintaining 100% compliance with laboratory quality standards.

• Enhanced database accessibility and efficiency by spearheading a project to digitize historical lab records. Skills: Triage Management, Laboratory Operations, Specimen Processing/Handling, Data Entry/Database Management, Quality Assurance (QA), Compliance, Team Training/Mentoring, Process Improvement, Patient/Provider communication. EDUCATION, PROFESSIONAL DEVELOPMENT, AND TECHNICAL SKILLS MACOMB COMMUNITY COLLEGE, Warren, MI

Associate of Science, General Studies

DALE CARNEGIE

Communications and Human Resources Course

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

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