Service Delivery Facilities Management

MICHAEL MILAM

Senior Facilities Management Professional

I’m seeking challenging leadership role where my 25+ years of operational expertise will drive exceptional service quality and cost efficiency. PROFESSIONAL SUMMARY

Results-driven facilities management executive with over 25 years of experience optimizing cleaning operations, managing large-scale contracts, and delivering exceptional service quality. Proven track record of reducing costs while enhancing service delivery across healthcare, commercial, and retail environments. Expert in team leadership, budget management, and implementing efficient workflow systems that consistently exceed client expectations.

WHY YOU SHOULD HIRE ME

1. I transform cleaning operations into efficient systems that deliver consistent quality while maximizing resource utilization.

2. I bring specialized healthcare facility experience with expertise in maintaining critical environments including operating rooms and handling biohazardous materials. 3. I have a proven track record of client retention through proactive quality management and responsive customer service.

4. I consistently reduce operational costs while improving service delivery through innovative process improvements.

5. I build and develop high-performing teams by implementing effective training programs and management systems.

6. I solve complex logistical challenges by creating systems that prevent bottlenecks and efficiently handle unexpected situations.

7. I've successfully managed cleaning operations at every scale from 10,000 to 2 million square feet. 8. I've demonstrated versatility across multiple business models including corporate management, franchise operations, and business ownership.

9. I establish reliable quality control systems that ensure consistent service delivery and compliance with industry standards.

10. I bring entrepreneurial thinking from my experience as a business owner to maximize operational efficiency and profitability.

11. I maintain accountability for results through systematic inspections and performance measurement. 12. I communicate effectively with stakeholders at all levels from frontline staff to executive leadership. 13. I understand the complete business cycle including sales, operations, human resources, and financial management.

14. I adapt quickly to changing environments as demonstrated by my success across multiple organizations and service models.

15. I deliver peace of mind by ensuring facilities maintain the highest standards of cleanliness and safety. Thornton, CO (willing to relocate) ***********@****.*** 303-***-**** Thornton, CO ***********@*****.*** 303-***-****

CORE COMPETENCIES

(as evidenced below)

Strategic Operations Management

Contract Negotiation & Administration

Staff Training & Development

Healthcare Facility Compliance

Quality Control Systems Implementation

Supply Chain & Inventory Optimization

Healthcare Environment Sanitation

Budget Development & Cost Control

Crisis Management & Problem Resolution

PROFESSIONAL EXPERIENCE

AREA MANAGER

Blue Chip Cleaning Services 2018 to Present Strategic operations leader managing large-scale commercial cleaning accounts with P&L responsibility

• Oversee comprehensive cleaning operations for multiple commercial facilities with accountability for service quality, client satisfaction, and financial performance

• Implement efficient workforce management strategies resulting in streamlined operations and minimal client complaints

• Spearhead new account implementation processes, ensuring smooth transitions and establishing reliable service protocols

• Drive staff development through comprehensive training programs that enhance productivity and service quality

• Manage equipment inventory, maintenance schedules, and supply chain operations to optimize resource allocation

• Ensure compliance with industry standards, client specifications, and regulatory requirements through rigorous quality control processes

AREA MANAGER

Frantz Building Services 2014 to 2018 Directed multi-site cleaning operations with focus on operational excellence and client retention

• Orchestrated cleaning operations across diverse commercial properties, maintaining exceptional service standards

• Established effective workflow systems that prevented service bottlenecks and ensured consistent service delivery

• Conducted regular quality inspections to uphold service standards and address issues proactively

• Managed equipment inventory and maintenance programs to maximize asset utilization and performance

Thornton, CO (willing to relocate) ***********@****.*** 303-***-****

• Optimized labor allocation and scheduling to meet client requirements while controlling costs

• Built and maintained strong client relationships resulting in high retention rates CREW SUPERVISOR - HEALTHCARE SPECIALIST

Professional Floor Care 2013 to 2014 & 1989 to 1992 Led specialized floor care services in sensitive healthcare environments

• Supervised floor care operations in critical healthcare settings including operating rooms, emergency departments, patient care areas, and laboratory facilities

• Ensured compliance with stringent healthcare sanitation protocols and regulatory requirements

• Implemented specialized cleaning techniques appropriate for biohazard environments OPERATIONS MANAGER

Coverall Cleaning 2012 to 2013 Directed franchise operations and implemented process improvements to enhance service delivery

• Developed and delivered comprehensive training programs for new franchise owners

• Established standardized operational procedures for account startup and ongoing management

• Implemented systems to address operational bottlenecks and handle crisis situations effectively

• Supervised equipment purchasing, inventory management, and maintenance services

• Supported sales initiatives and contract negotiations to secure new business ENVIRONMENTAL MANAGER

National Health Care 2008 to 2011 Managed comprehensive environmental services for 126-bed long-term care facility

• Directed all cleaning and maintenance operations for healthcare facility in compliance with industry regulations

• Managed departmental budgets, labor allocation, and supply acquisition to optimize operational efficiency

• Conducted rigorous quality control inspections and implemented corrective actions to maintain facility standards

• Oversaw specialized operations including bio-hazard removal and equipment maintenance

• Performed cost analysis and vendor comparisons to identify savings opportunities OWNER AND OPERATOR

Mikeco 1998 to 2007 Founded and operated successful commercial cleaning business servicing properties from 10,000 to 200,000 sq. ft.

• Established and grew profitable commercial cleaning enterprise through strategic business development

• Negotiated and managed cleaning contracts with diverse commercial clients

• Implemented innovative cost-control solutions that enhanced profitability while maintaining service quality

Thornton, CO (willing to relocate) ***********@****.*** 303-***-****

• Developed and maintained comprehensive business operations including HR management, scheduling, billing, and record keeping

• Ensured regulatory compliance with OSHA standards and MSDS requirements

• Orchestrated supply chain operations and inventory management systems to optimize operational efficiency

OPERATIONS MANAGER

Jani-King 1995 to 1998 Managed regional operations overseeing 130 franchisees and approximately 1 million sq. ft. of cleanable space

• Directed large franchise network responsible for commercial cleaning operations across diverse properties

• Established standardized quality control systems and inspection protocols to ensure consistent service delivery

• Developed and conducted franchise startup and training programs that enhanced operational capabilities

• Implemented workflow optimization systems to prevent service bottlenecks and address crisis situations

• Provided strategic support for sales initiatives and contract negotiations

• Managed specialized healthcare cleaning projects including:

Donelson Hospital relocation cleanup

ER floor care and bio-hazard disposal at Hendersonville Medical Office Building

Operating room and ER cleaning at Southern Hills Medical with preparation for Joint Commission inspections

GENERAL MANAGER

RJJ Enterprises 1992 to 1995 Led commercial cleaning operations for retail contract cleaning across multiple locations totaling 2 million sq. ft.

• Directed staff of approximately 75 employees across multiple retail cleaning locations

• Developed and implemented training programs for efficient onboarding and skill development

• Established effective quality control protocols that ensured consistent service delivery

• Promoted to lead new regional division based on demonstrated performance excellence

• Managed complete business operations including sales, contract negotiations, and human resources functions

EDUCATION

Professional development in commercial cleaning operations and management systems Thornton, CO (willing to relocate) ***********@****.*** 303-***-****

Contact this candidate