Customer Service Building Systems

MOSTAK HOSSAIN

Toronto, ON 437-***-**** **************@*****.***.**

BUILDING MANAGEMENT & MAINTENANCE

Conscientious professional with strong attention to detail and ability to resolve problems excited to bring strong customer service skills and capacity to prioritize tasks managing multiple properties working with administrative and maintenance teams

SUMMARY OF QUALIFICATIONS

• Extensive experience in various property maintenance and repair with demonstrated proficiency in managing building systems and facilities

• Proven track record of effectively managing building systems and facilities to ensure optimal functionality and tenant satisfaction

• Comprehensive knowledge of materials, tools and equipment used in the field, operating and repairing mechanical and electrical systems.

• Adept at operating Water pumps, Booster Pumps, Sump Pump, Hydro-jet Pump, Hose Real Pump, Lift, Security system, Fire Alarm panel, Air-condition and Lighting

• Strong communicator with excellent problem-solving skills and a hands-on approach to resolving complex issues working closely with administrative and maintenance teams and individually

• Demonstrated ability to work in Building Management System, Landscaping, Plumbing, Lift, Security, Fire Protection System, ACMV, Electrical, CCTV, Car park System

• Proficient in Microsoft Office, Word, Excel, PowerPoint, Teams & Zoom PROFESSIONAL EXPERIENCE

Building Operator Nov 2024 - Present

CBRE (Angus Consulting Management Limited)

Work Place:

Kingo (Duncan Mill) Development Corp.

Responsibilities:

• Oversee preventative maintenance and unscheduled repairs of HVAC, mechanical, Plumbing, Lighting, Electrical, Thermal Storage Tanks, Window blinds system, Light system, Roofing and life safety systems.

• Respond to tenant service requests.

• Responded promptly to emergency calls after office hours and during major breakdowns, providing reinforcement and support as needed

• Monitoring of computerized control system.

• Other Assigned Duties.

MOSTAK HOSSAIN 437-***-**** Page 2

Building Superintendent Jun 2024 – Oct 2024

Ingerv Group Ltd (Del Property Management Inc.) Toronto, Canada Work Place:

Nautilus at Water view Condominium (39 floors / 389 Units) Responsibilities:

• Install repairing and maintaining climate control and other mechanical systems within a building

• Oversee preventative maintenance and unscheduled repairs of HVAC, mechanical, Plumbing, Lighting, Electrical, Thermal Storage Tanks, Window blinds system, Light system, Roofing and life safety systems.

• General maintenance including painting, overall housekeeping such as sweeping, Moping, Dusting and Washing.

• Assist with environmental assessments and reporting.

• Monitoring of computerized control system.

• Respond to tenant service requests.

• Responded promptly to emergency calls after office hours and during major breakdowns, providing reinforcement and support as needed

• Other Assigned Duties.

Senior Technician Aug 2016 – Jun 2023

Colliers International Consultancy & Valuation Pte Ltd, Singapore, City, Singapore

• Conducted regular weekly inspections of building plants, equipment, and common areas to prevent future issues, identifying defects and implementing corrective actions

• Reported equipment defects to property management, informing them of incidents, and actions taken to rectify issues promptly

• Promptly responded to tenant inquiries and concerns, including emergency calls after office hours and during major breakdowns, in a friendly and professional manner to provide reinforcement, support, and ensure high levels of tenant satisfaction

• Played a key role in troubleshooting and resolving failures in the building's electrical and mechanical systems, minimizing downtime and operational disruptions

• Operated and monitored various building systems including water pumps, booster pumps, security systems, and HVAC systems, always ensuring smooth operation PROFESSIONAL EXPERIENCE Cont.

Senior Technician, Electrical Engineering (General) Jan 2010 – Jul 2016 Melana International Pte Ltd, Singapore, City, Singapore

• Conducted weekly inspections of five residential, condominium, commercial and warehouse properties, identifying operational issues to prevent future malfunctions and implement speedy corrective resolutions

MOSTAK HOSSAIN 437-***-**** Page 3

• Worked in collaboration with administrative and maintenance staff, to ensure rapid problem resolution creating long term solutions

• Completed daily equipment checklists and scheduled periodic preventive maintenance to uphold optimal operational standards.

• Maintained all equipment in good running condition by promptly implementing troubleshooting activities to address any identified defects

• Responded promptly to emergency calls after office hours and during major breakdowns, providing reinforcement and support as needed

EDUCATION & PROFESSIONAL QUALIFICATION

Higher Nitec in Facility Management - Module Certificate: Air-conditioning Systems Apr 2021 ITE College, Singapore

ISC in Residential Air-Conditioning Jun 2016

ITE College, Singapore

Diploma in Electrical Engineering Mar 2016

AEC College, Bukit Merah, Singapore

Respond to Fire Incident in Workplace Certificate Aug 2022 WDA, Singapore City, Singapore

Implement Incident Management Processes (IIMP) Certificate Aug 2022 WDA, Singapore City, Singapore

Building Safety Supervisors Certificate Jun 2013

NTUC Learning Hub, Singapore City, Singapore

Nitec In Electrical Technology (Power & Control) Certificate Jun 2009 ITE College, Singapore

VOLUNTEER EXPERIENCE

Sales and Service Representative Feb – Mar 2024

World Action Foundation, Toronto, ON

AWARDS & ACHIEVEMENT

Five Years Long Service Award Mar 2021

Colliers International Pte Ltd, Singapore

Five Year Long Service Award Dec 2015

Melana International Pte Ltd, Singapore

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