Customer Service & Support
Resume:
Christina Howell
Have positively influenced the lives of remarkable clients and customers for over 15 years with outstanding customer service skills. Highly accustomed to working in fast paced environments with team oriented goals. With the ability to think successfully quick while accommodating an array of clients and situations, gaining an exceptional work ethic as an end result. Ready and willing to blend these skills and talents with like-minded people. Port Clinton, OH 43452
*************@*****.***
Professional Summary
Efficient and dedicated lead server with over 10 years of learned experiences in the food service and retail industries, specializing in customer satisfaction and team management. Proven track record of enhancing customer experiences, achieving over 50 positive feedbacks, and maximizing sales transactions by 45%. Certified in ServSafe with strong skills in problem-solving, communication, and multitasking, committed to fostering a positive work environment and delivering exceptional service. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Crew Member
McDonald's-Beaverdam, OH
November 2023 to March 2024
• Preform various tasks to achieve a smooth flow of operations
• Work together as a team with coworkers to successfully maintain customer satisfaction
• Create a positive work environment for my fellow coworkers
• Received 20+ Voice 5's from appreciative customers and their experience Personal Temporary Unemployment
Beaverdam, OH
April 2023 to February 2024
Temporarily needed some time to effectively alleviate some personal health struggles and diagnosis. Home Health Aide
Private party/home owner.-Wapakoneta, OH
January 2022 to April 2023
• Preform household chores and home maintenance when needed
• Prepare and cook meals
• Provide transportation to appointments and other errands
• Provide companionship
Lead Server
Pizza Hut-Ottawa, OH
January 2019 to June 2021
• Opening and closing of establishment and safely deliver nightly/daily deposits to proper banking institution
• Work with conflict and resolution, while aiming to provide excellent customer service
• Finalize orders utilizing credit card functions, gift cards, and cash
• Successfully obtained ServSafe certificate with a passing grade of 97% on the final exam Sales Associate
Dollar General-Columbus Grove, OH
April 2018 to December 2018
• Received 50+ customer satisfaction surveys of the exceptional service within first two months of employment
• Complete an average of 90 transactions or more on a daily basis
• Maintain shelf fulfillment while following FIFO standards
• Maximize sales transactions by 45% in one sales quarter Shipping Clerk
Sumiriko Ohio, Inc.-Bluffton, OH
March 2016 to November 2017
• Answer incoming calls, address concerns and issues, and redirect when necessary
• Data collection, entry, and organization
• Create customer manifest, bill of lading, and packing slips
• Work with Microsoft Word, Excel, PowerPoint, and Outlook daily
• Communicate with dispatch regarding any special requests on deliveries
• Consistently adapt to changes while averaging quality scores of 99% with minimal errors Production Associate
Sumiriko Ohio, Inc.-Bluffton, OH
May 2015 to March 2016
• Provide troubleshooting and minor maintenance to machines when necessary
• Follow all SOP's, PPE rules and safety guidelines
• Successfully learn to run and troubleshoot multiple automated machines
• Efficiently run final assembly to produce high quality auto parts
• Produce labels for finished parts and appropriately place finished parts in accurate, labeled shipment totes
Education
GED
Putnam County Educational Service Center - Ottawa, OH April 2010 to May 2010
Skills
• Problem solving (10+ years)
• Computer literacy (10+ years)
• Shift Management (7 years)
• Detail Oriented (10+ years)
• Fax/Scan/Print/Copy
• Integrity
• 5S
• Multitasking
• Google Suite
• Warehouse Management System
• Manufacturing (10+ years)
• Independent
• Dependable and Organized (10+ years)
• Clerical Experience (3 years)
• Research (10+ years)
• Team management (5 years)
• Merchandising (1 year)
• Analytical Skills (10+ years)
• Food service
• Cleaning Experience (10+ years)
• Restaurant experience (10+ years)
• Strong Communication Skills (10+ years)
• Critical thinking
• Customer service (10+ years)
• Phone etiquette (10+ years)
• Data Entry & Collection (10+ years)
• Basic math
• Order entry
• Open-mindedness
• Microsoft Outlook (10+ years)
• Active listening
• Filing
• Cash handling (10+ years)
• Shipping & receiving (3 years)
• Quick learning capabilities (10+ years)
• Microsoft Office (10+ years)
• Office experience (2 years)
• Food Quality and Safety
• Commitment to results
• Time Management (8 years)
• Word Processing (10+ years)
• Analysis skills
• Software troubleshooting
• Adaptability
• Plastics injection molding
• Leadership (7 years)
• Conflict management (10+ years)
• Persistence
• Interpersonal skills
• Mechanical knowledge
• Retail sales (5 years)
• SOP's (4 years)
• Machine learning
• Customer support (10+ years)
• Decisiveness
• Confidentiality
• Home health
• Assembly
• Organizational Skills
Languages
• English - Fluent
Links
https://www.linkedin.com/in/earthyvurgo0627
https://my.indeed.com/p/christinah-092jnu1
Certifications and Licenses
Microsoft Excel 2019
October 2023 to Present
Micrsoft Word 2019
September 2023 to Present
Microsoft Excel 2016
May 2016 to Present
Gained certification for my career growth and success. ServSafe
March 2020 to March 2025
• Received this certification as a required course for the team lead position at Pizza Hut
• Completed coursework and test quickly and efficiently
• Scored a 97%
Contact this candidate