Customer Service Care Manager
Resume:
Latisha Wright
East Point, GA
**************@*****.***
Professional Summary
Seeking an entry-level position to begin my career in a high-level professional environment in customer service. My intensive training in empathizing and providing exceptional customer service has added profitable revenue to a growing business.
Authorized to work in the US for any employer
Work Experience
Customer Care Manager
Ascension-Nashville, TN
July 2019 to July 2022
Agero
April 2016 – May 2018
Billing Specialist
April 2015 to February 2016
Enthusiastic and friendly Member Service Representative skilled at building rapport with diverse customers while answering account questions resolving issues with insurance providers and general questions.
Handled complete case of customer service inquiries and problems associated with the servicing of the company's customer service Client base.
Answered all customers contacts, including complex customer problems and/or complaints requiring interpretation, investigation and follow-up.
Welcomed patients to office and engaged them in fruitful conversation. Completed Insurance denials management and other business office functions as needed. Helped patients created and manage self pay accounts. Answered patient calls and resolve their inquiries over the phone. Created claims, as needed
Care Manager
Education
Associate in Psychology
Austin Peay State University - Clarksville, TN
January 2016 to Present
Skills
• Analysis skills
• Time management
• Communication skills
• Leadership
• Team Management
• Customer service
• Bartending
• Salesforce
• Customer service
• Technical Support
• Microsoft Excel
• Microsoft Office
• English
• Negotiation
Certifications and Licenses
BLS Certification
Driver's License
Bartending
March 2023 to March 2023
Completed professional bartending school March 2023 in brookhaven GA. Series 63
Series 7
Series 66
Food Handler Certification
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