Customer Service Data Entry

Catina Woods

Marion, SC ***** 843-***-**** ***********@*****.***

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills

Staff development

Marketing

Issue and conflict resolution

Clerical

Reliable and trustworthy

Supervision

Decision-making

Active Listener

Friendly and Outgoing

Visual Displays

Customer Relationship Management (CRM)

Strategic Planning

Operations Management

Policy Implementation

Performance Management

Workforce Management

Financial Management

Performance Reviews

Timesheet Management

Schedule Management

Attention to Detail

Call Management

Inbound and Outbound Calling

Scheduling

Data Entry

Filing

Customer Service

Typing

Experience

MERCHANDISER 04/2022 - 10/2023

Bucees - Florence, SC

Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed. Organized displays according to company standards and specifications. Assisted customers with locating desired items within store locations. Maintained a clean and organized work environment at all times. Performed regular price checks on select items throughout the store location. Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.

Provided training and support for new staff members in regards to merchandising operations. Built product displays and placed appropriate signage for merchandise. Arranged items in favorable positions and areas of store to attract customers and optimize sales. Printed labels and tags for for-sale merchandise.

Communicated and coordinated planogram execution with store management. MANAGER 08/2000 - 12/2018

First American Cash Advance - Mullins, SC

Trained employees on additional job positions to maintain coverage of roles. Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom. Delivered level of service to customers in effort to build upon relationships for future clients. Interviewed, hired and trained new employees.

Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.

Completed daily sales reports and analyzed metrics to identify trends. Supervised staff performing daily activities.

Conducted regular evaluations and addressed performance concerns directly with employees. Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.

Set challenging yet attainable goals to encourage continuous staff development. Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.

Reviewed applications for open positions and made knowledgeable hiring recommendations. SENIOR LOAN SERVICING SPECIALIST 08/1995 - 03/2000 Fleet Mortgage Group - Florence, SC

Analyzed financial documents to ensure compliance with applicable regulations. Reviewed and evaluated loan files for accuracy and completeness. Performed routine data entry tasks to update customer account information in the system. Researched borrower inquiries and provided solutions to resolve discrepancies or issues. Education and Training

Columbia Junior College - Columbia, SC Associate of Arts Computer Office Technology, 12/1994

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