Customer Service Account Executive

GP

GABRIELLE PORTIS

***************@*******.*** 734-***-**** Northville, MI 48168

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer service

CRM software

Account management

Customer relationship management

Problem solving

Effective communication

Time management

Attention to detail

Verbal and written communication

Email management

Customer consulting

Delivery scheduling

Complaint resolution

Yelp Northville, Michigan

Account Executive

08/2023 - Current

Monitored competitors' activities and adjusted strategies accordingly. Negotiated contracts with clients to ensure profitable outcomes for the company.

Cultivated relationships with key decision makers through regular client visits and follow-up calls.

Generated weekly reports on sales performance against targets for upper management review.

Identified potential new customers through research of industry trends and competitive analysis.

Randstad Tempe

Account Manager, Inside Sales

05/2022 - 07/2023

Reviewed competitors' offerings, pricing structures, and marketing tactics. Monitored changes in the marketplace that could affect existing or future sales activities.

Negotiated pricing and contracts with customers.

Resolved customer disputes or complaints in a timely manner. Maintained client accounts and updated CRM system with relevant information.

Collaborated with marketing department on promotional campaigns for new products or services.

Performed regular follow-up calls to ensure customer satisfaction levels remain high.

Created reports on sales performance, customer feedback, and market trends.

Lexington Law Firm Phoenix, AZ

Customer Service Specialist

05/2020 - 05/2021

Generated reports on customer feedback, trends, and other metrics for management review.

Collaborated with colleagues from other departments in order to resolve Summary

Skills

Experience

customer concerns quickly.

Assisted customers with account maintenance such as resetting passwords and updating contact information.

Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.

Researched complex issues raised by customers, identified solutions, and provided timely responses.

Performed data entry of customer orders into the company's order management system.

Responded to customer emails with accurate product and service information.

Maintained a high level of professionalism while interacting with customers via phone or email.

AT&T Tempe, Arizona

Customer Service Representative

04/2016 - 04/2020

Developed strong relationships with customers by providing personalized assistance and support.

Provided exceptional customer service to ensure customer satisfaction. Implemented innovative methods for streamlining the customer service process.

Resolved discrepancies between customers' remittances and invoices received.

Worked closely with patients to discuss payment arrangements when needed.

Investigated incorrect billings and processed refunds as necessary. Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.

Resolved escalated issues from customers in a timely manner. Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.

Churchill Highschool Livonia, MI

High School Diploma

Education and Training

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