Customer Service East Boston
Resume:
Lynn, MA *****
****.*******@*****.***
Eldy Ruiz
SKILLS
● Leadership Experience
● Communication
● Able to Collaborate
● Customer service
● Multitasking
● Adaptability
● Excellent Work Ethic
EXPERIENCE
Lynn Shelter Association, Lynn MA — Direct Care Worker October 2021 - PRESENT
● Answer calls and send emails
● Make house rounds, ensuring the safety of guests
● Clean / sanitize common areas
● Provide materials to guests for families
● Organize staff office as well as utility / linen closets and kitchen cabinets
● CPR certification received
Euro-American Freight Logistics, East Boston MA — Freight Logistics Representative
December 2017 - PRESENT
● Respond to calls and emails
● Make appointment for pickups and deliveries
● Scan and create files for shipments
● Enter freight details in OAS system
● Organize file cabinets
● Create export documents for international shipments Horizon Air Services, East Boston MA — Import Service Representative
June 2015 - June 2017
● Handled signing out freight to truckers and assigned docks
● Located lost freight in warehouse
● Created files for shipments
● Entered freight details into system
● Helped solve / escalate any issues our customers had Eagle Air Freight, Chelsea, MA — Junior Office Assistant June 2013 - June 2014
● Handled paperwork for weekend truck to JFK
● Entered shipment details into system
● Helped put invoices together for customers
● Sent mail out
EDUCATION
East Boston HS, East Boston, MA — HS Diploma
September 2010 - June 2015, East Boston, MA
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