Customer Service Representative

Washington, MI *****

248-***-**** **************@*****.*** WWW: Bold Profile

Highly experienced, organized, detail-oriented, and motivated administrative professional with extensive experience providing executive-level support. Skilled in developing and maintaining efficient office operations, and streamlining administrative processes. Possesses excellent organizational, communication, and multitasking abilities, along with strong proficiency in the MS Office Suite. Proven track record of working independently and collaboratively in fast-paced environments to exceed expectations. Also possesses, the desire to take on new challenges and learn new things.

Organization and time

management

Office Administration

Administrative Support

Computer Proficiency

Documentation and Record

keeping

Problem Solving

Microsoft Office Suite (Word,

Excel, PowerPoint)

Accounting Skills

Bookkeeping

Detailed-Oriented

Team Collaboration

Verbal and Written

Communication Skills

Invoice Processing

Confidential Document Control

Proficient Profit 21 (P21)

Quickbooks

02/2025 - 04/2025 United Filtration System / CPI Sterling Heights, MI Customer Service Representative

Answered inbound calls, chats, and emails to facilitate customer service in a courteous and professional manner.

Collected deposits or payments and arranged for billing. Proficient in creating, processing, and invoicing orders for approximately 30 to 50 different customers, both domestic and international. Tracked orders from start to finish to ensure timely delivery of goods or services, including, but not limited to, creating UPS and FedEx labels for shipping.

Worked effectively in team environments to make the workplace more productive.

11/2016 - 01/2025 The Macomb Group Sterling Heights, MI Administrative Assistant, Inventory Control

Maintained files and filing systems, ensuring sensitive information remained confidential.

Prepared and maintained presentations using the Microsoft Office Suite, Cassandra Dobek

Summary

Skills

Experience

including Word, Excel, and PowerPoint.

Compiled, reviewed, and entered data into the database, ensuring accuracy and completeness, including but not limited to reviewing documents, bills of lading, invoices, and packing slips before shipments are received or released.

Monitored daily operations to ensure efficient workflow processes. Established professional working relationships with internal teams and external partners.

Resolved issues and escalated major concerns to the appropriate personnel. Operated office equipment, and arranged repairs when necessary. Ordered office supplies and maintained inventory

Ordered company apparel for warehouse employees and drivers for 28 different locations, totaling approximately 130 employees. Conducted daily cycle counts, including yearly physical inventories, for 28 different locations to ensure accuracy and analyze stock levels. Researched and corrected transfer errors and inventory variances. Investigated claims related to damaged goods or incorrect shipments. Maintained logistics records in compliance with corporate policies. Monitored, dispatched, and tracked vehicle communication systems to ensure driver safety, mileage, and maintenance accuracy for 28 U.S. locations and over 100 company trucks.

Utica High School Utica, MI

High School Diploma

Oakland Community College Auburn Hills

Early Childhood Education

References available upon request.

Education and Training

References

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