Customer Service Security Guard

ANUSHKA AJAYBHAI PATEL

Phone: +1-289-***-**** Email: ***************@*****.*** Address: 321 W 2nd St, Hamilton, Ontario, L9C 3H3, Canada PROFILE SUMMARY

Dedicated Human Resource professional with a comprehensive background in customer service and administration. Possesses an MBA in HR with expertise in recruitment, employee relations, training, HR metrics analysis, and office management. Proven ability to streamline processes, enhance employee development, and maintain accurate records. Strong communicator and problem-solver, skilled in multitasking and working under pressure. Committed to fostering a positive workplace environment and delivering exceptional administrative support. SKILLS

Recruitment & Staffing

Employee Relation

Training & Development

HR Metrics Analysis

Documentation & Record Keeping

Microsoft Office

Administrative Proficiency

Customer Care

Customer Relationship Management

Office Management

Effective Communication

Problem Solving

Ability to Work Under Pressure

Attention to Detail

Leadership

EDUCATION

MASTER OF BUSINESS ADMINISTRATION IN HUMAN RESOURCES P P SAVANI UNIVERSITY, KOSAMBA, SURAT YEAR OF PASSING: 2024 BACHELOR OF SCIENCE IN CHEMISTRY

VEER NARMAD SOUTH GUJARAT UNIVERSITY, SURAT YEAR OF PASSING: 2021 12TH GRADE

LIONS SCHOOL, ANKLESHWAR YEAR OF PASSING: 2018

10TH GRADE

LIONS SCHOOL, ANKLESHWAR YEAR OF PASSING: 2016

TRAINING & CERTIFICATIONS

Firehouse Subs Customer Service JUNE/2024-NOV2024 Greet customers warmly, take orders, and ensure a positive experience. Prepare sandwiches, salads, and other menu items to company standards. Keep the dining area, kitchen, and restrooms clean and stocked. Operate the cash register, handle payments, and provide accurate change. Support other team members to ensure smooth operations. CUSTOMER SERVICE REPRESENTATIVE TECH MAHINDRA FEB/2022 – FEB /2023

Streamlined the process for managing large volumes of incoming calls, enhancing response times and customer satisfaction.

Successfully identified and converted high-potential sales leads, contributing to increased revenue growth.

Consistently identified and met customer needs, leading to higher satisfaction ratings and repeat business.

Established trust and long-term relationships with customers through transparent and interactive communication, improving customer loyalty. HR TRAINEE UTTKARSH MASALA PVT LTD, ANKLESHWAR MAY/2023 – NOV/2023

Streamlined recruitment by screening resumes, scheduling interviews, and aiding candidate assessments, accelerating hiring decisions.

Conducted resume screenings to identify qualified candidates, enhancing hiring efficiency.

Maintained accurate employee records and documentation, ensuring compliance and easy access.

Addressed employee HR policy questions and updated the employee handbook, improving onboarding.

Resolved employee conflicts and coordinated recognition activities, boosting morale and productivity.

Scheduled and managed training sessions, improving employee development.

Supervised administrative staff, optimizing workload distribution to enhance team performance.

Maintain organized filing systems, handle confidential documents, and update office policies and procedures.

Assisted with benefits enrollment, answered related questions, and ensured compliance, increasing employee satisfaction and retention.

Analyzed HR data (demographics, turnover, training KPIs) to create reports supporting strategic decisions.

Managed office supplies and inventory, ensuring efficient administrative operations.

Oversee office technology, troubleshoot issues, and implement productivity tools and software.

Submitted reports and prepared presentations/proposals punctually, contributing to informed decision-making. CERTIFICATIONS

Inspiring and Motivating Individuals University of Michigan, Coursera 2023

Learned techniques to effectively inspire and motivate individuals in a professional setting. Organizational Leadership in Diversity, Equity, and Inclusion Rice University, Coursera 2023

Gained insights into leading and fostering diversity, equity, and inclusion within organizations. Leading Diverse Teams & Organizations University of Michigan, Coursera 2024

Acquired strategies for successfully managing and leading diverse teams and organizations.

Contact this candidate