Customer Service A Manager

Cheryl Garrett

*************@*****.*** 475-***-****

Professional Summary

Energetic and empathetic professional with 3+ years of leadership experience in retail, including two years as a manager. Skilled in customer service, team leadership, and handling high-volume environments with compassion and efficiency. Strong communicator with a background in independent work such as dog training and food consulting. Quick to adapt and always focused on providing a positive experience for others.

Core Skills

- Customer Service & Relationship Building

- Team Leadership & Staff Training

- Conflict Resolution & Empathy

- Cash Handling & POS Systems

- Independent Consulting & Client Interaction

- Time Management & Multi-tasking

- Strong Computer Navigation & Typing Skills

Experience

Party City – Retail Manager

West Haven, CT 2021 – 2024

Promoted to Manager within one year due to strong performance and leadership skills

Supervised team members, handled scheduling, inventory, and customer service escalations

Ensured smooth operation in a fast-paced, high-volume retail environment

Trained new staff in cash register operations, customer service, and store policies

Maintained a positive and empathetic approach while resolving customer concerns

Independent Dog Trainer/Walker & Food Consultant

West Haven, CT 2021 – Present

Provided personalized dog training and walking services tailored to client needs

Consulted with individuals and families on food planning and dietary options

Built lasting client relationships through trust, consistency, and empathetic service

Education

West Haven High School

West Haven, CT Graduated 2023

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