Front Desk Administrative Support

KG

KRISTIE LOU GARCIA - DUBROWSKY

**************@*****.*** +504-***-**** New Orleans, Louisiana 70113 Experienced with computer and hotel related systems such as: Microsoft Word, Excel, Outlook, HMS, Alice, PBX.

Certified in TABC

Front Office Support

Transaction Processing

Reservations

Administrative Support

Cash Handling

POS Systems

Guest Relations

Room assignments

Training and mentoring

The Pontchartrain Hotel New Orleans,

Louisiana

Front Desk Ambassador/Hotel Night

Auditor

06/2022 - Current

Managed the check-in process for arriving guests including verifying identification, assigning rooms and issuing keys.

Processed payments using a point of sale system and credit card machines. Maintained knowledge of local events in order to provide accurate information to guests.

Provided concierge services such as restaurant recommendations and reservations, transportation arrangements, event tickets and tour bookings. Answered incoming phone calls professionally while providing general information about hotel amenities, rates, packages and reservations. Ensured guest satisfaction by resolving issues promptly and courteously. Verified all documents were completed correctly prior to check-out. Performed daily audits of front desk transactions ensuring accuracy of charges and postings to accounts.

Enforced safety regulations within the hotel premises. Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Reviewed guest information and payment options, checking for accuracy and completeness.

Reviewed financial documents and records to ensure accuracy of information.

Developed audit programs, identified risks, and evaluated internal controls.

Performed tests of accounting systems and procedures for compliance with established policies and regulations.

Prepared daily financial reports to ensure accurate account balances. Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.

Verified accuracy of room rates and discounts applied to accounts. Maintained organized records of all housekeeping activities including occupancy levels, arrivals and departures, special requests. Resolved billing disputes in an efficient manner while keeping customer Skills

Experience

satisfaction as top priority.

Assisted management in training new staff members on proper procedures related to hotel operations.

Pho 20 Galveston, Texas

Restaurant Server

06/2019 - 03/2022

Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.

Provided menu recommendations and answered questions regarding food ingredients and preparation methods.

Recorded orders accurately into the Point of Sale system. Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.

Followed up on guest requests in a timely manner.

Processed payments from customers using cash registers or POS systems. Responded to customer inquiries about menu items or services offered by the restaurant.

Communicated effectively with kitchen staff regarding order status updates.

Managed multiple tasks simultaneously while providing excellent customer service.

Complied with safety procedures when handling food items or cleaning materials.

Maintained positive relationships with co-workers and customers alike through friendly communication.

Adhered to established sanitation standards at all times while serving food or drinks.

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Royal Sonesta Hotel New Orleans,

Louisiana

Front Desk Ambassador

01/2018 - 03/2019

Managed the check-in process for arriving guests including verifying identification, assigning rooms and issuing keys.

Responded to inquiries from customers regarding hotel services, local attractions, directions and other information.

Assisted with special requests such as extra towels or blankets, room changes and wake up calls.

Prepared reports on occupancy statistics for management review. Distributed mail, messages and packages for guests. Organized paperwork related to guest stays including registration cards, incident reports and payment records.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service. Le Meridien Hotel Abu Dhabi

Front Desk Agent

04/2013 - 03/2016

Greeted customers in a professional and friendly manner. Answered phones, responded to inquiries, and took messages. Assisted with check-in and check-out procedures for guests. Provided excellent customer service while upholding company policies. Handled payment processing and provided customers with receipts and proper bills and change.

Answered telephones and greeted visitors to assist, answer questions and direct.

Posted charges, updated accounts and issued bills to departing guests. Received incoming calls and coordinated with staff to fulfill customer requests.

Input customer data into reservation systems and updated to reflect room changes.

University of St. La Salle Philippines

Bachelor of Science in Hospitality Management

St. Paul University Philippines

Bachelor of Science in Nursing

Education and Training

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