Business Analyst Project Manager
Resume:
RONDA E. HUTCHINSON
Conyers, GA 30012
860-***-**** (cell)
***************@*******.***
SUMMARY
I am a dependable, efficient professional with over 26+ years in the Insurance Industry with proven system testing, project management, financial problem solving, analytical and development abilities. Also, I have proven outstanding team building, communication and system management skills. Highly proficient in Agile Practices 8/2018 – 11/2024
The Hartford Insurance Company, Hartford, CT
Project Manager/Business Analyst /QA Analyst/Agile Project
● Develop/write requirements in Rally using BDD (Behavior Driven Development), detailed test plans, capture test data and test new functionality to ensure it meets the user’s specifications
● Identify and report system defects, verify fixes and provide testing support during system releases from the test environment to production
● Agile Practices
● Manages resources, budgets, schedules, scope, and stakeholders.
● Responsible for multiple projects across teams.
● Proficient in the PPM tool and Rally Tool
● Ensure communication with Leadership and the PMO on change controls, current standards, methodologies and recommend processes of that will improve the project
● Escalate issues/risks in a timely manner and offer mitigations to help solve and keep the project moving financially and meeting the planned timelines.
● Work and manage Vendors
● Present system specification internally and externally
● Regression testing (both automation and manual)
● Lead/Manage vendors
● Triage Defects
● Requirement/Code Reviews
● Microsoft Project
● Some Programming with Java, Java Script, CSS
● Remain flexible and able to multitask.
1/2008– 8/2018
The Hartford Insurance Company, Windsor, CT
QA Program Lead/IT Quality Assurance Analyst
● Agile practices
● Developer Training Class learning HTML, CSS, JAVA, JAVA Script.
● Accountability for project initiation and planning, and for oversight of QA activities within a project. This includes initial project planning such as developing the project scope and defining project guidelines.
● Maintain, revise and communicate documented costs and benefits associated with the project; coordinate or participate in development of the Cost Benefit Analysis
● Communicate major milestones, identify potential project risks, provide direction to the project team, and conduct regular status meetings to review project activities
● Responsible for procedures for changing scope and project acceptance processes while assessing and managing project variances (e.g. budget variance); evaluate impacts to overall project commitments, presenting options, and implementing approved changes
● Continually obtain feedback to assure that project efforts meet customer expectations for agreed upon schedule, cost and objectives
● Responsible for creating plans and preparing for business implementation and driving change management responsibilities, both internally and externally. including internal and external partners and customers
● Contribute to project management best practices and disciplines of the organization; foster and promote knowledge exchange
● Develop/Review detailed test plans, capture test data and test new functionality to ensure it meets the user’s specifications
● Translate both Non Functional/Functional requirements to scope items for testing
● Identify and report system defects, verify fixes and provide testing support during system releases from the test environment to production
● Regression testing within smoke test and automatic scripts
● Work with outside vendor – CAP and COG
● Lead Triage Defects
● Provide Estimations during CBA1, CBA2 and Change Controls
● Maintain Project Plans
● Attend RDW sessions, understand BA use cases, Business Rules and FLS
● Interact with Business to understand business request and priorities of Business functionalities
● Identify requirements gaps and defects
● Work and understand change control processes
● Acts as liaison between the business and IT
● Communicate proactively and regularly with cross-functional Team; build strong partnerships with business and IT community
● Highly organized with strong documentation skills
● Experienced Analyst; extensive knowledge of the business area’s functions and knowledge of system and technology alternatives
● Expert facilitator; able to conduct meetings with cross functional teams to gather information on new requirements and share impacts to existing scope
● Excellent communication skills – verbal and written
● Strong leadership and collaboration skills - ability to work effectively staff, ability to build strong cross-functional partnerships
● Fluent with vendor management
● Experience planning/managing/leading tasks and development of deliverables, from inception to finalization.
● Experience with ICON (NBV), ComPAS, CLA, TABS, AMS, Audit, Commercial LOBs
● Remain flexible and able to multitask.
7/2006 – 1/2008 ST. PAUL TRAVELERS, Hartford, CT
Business Analyst /QA Analyst, DOS/WEB Generate Team
● Develop/write system specs, detailed test plans, capture test data and test new functionality to ensure it meets the user’s specifications
● Identify and report system defects, verify fixes and provide testing support during system releases from the test environment to production
● Present system specification internally and externally
● Regression testing in the Integrated Lab/Model Office
● Work with outside vendor - Insurity
● Work on Hotline Calls (Production)
● Write system test plans and test system enhancements
● Triage Defects
● Remain flexible and able to multitask
7/2005 – 7/2006 ST. PAUL TRAVELERS, Hartford, CT
Business Analyst/QA Analyst, IE-NET Q/R/I
● Develop/write system specs, detailed test plans, capture test data and test new functionality to ensure it meets the user’s specifications
● Identify and report system defects, verify fixes and provide testing support during system releases from the test environment to production
● Present system specification internally and externally to gain sign off from partners/customers
● Regression testing in the Enterprise Portal Lab
● Guide/Train Off-Shore Testers
● Work on Hotline Calls (Production)
● Write system test plans and test system enhancements
● Remain flexible and able to multitask
5/2004 – 7/2005 ST.PAUL TRAVELERS, Hartford, CT
Business Analyst/QA Analyst, IT-Production Application Services (PASD)
● Verify Table moves with Trims
● Update Form Tables for Commercial Agribusiness
● Develop/write technical system specs, detailed test plans, capture test data and test new functionality to ensure it meets the user’s specifications.
● Identify and report system defects, verify fixes and provide testing support during system releases from the test environment to production.
● Assure quality by developing and implementing effect test plans
● Work with system analysts, designers and programmers to create/analyze required project documents
● Present system specifications internally and externally to gain sign off from partners/customers.
● Write system test plans and test system enhancements for different projects
● Remain flexible and multi-task
● Integration Testing, Regression Testing, System Testing 2002 – 5/2004 UNITEDHEALTH GROUP, Hartford, CT
Business Systems Analyst I, Quality Assurance - United Technologies
● Develop/write technical system specs, detailed test plans, capture test data and test new functionality to ensure it meets the user’s specifications.
● Identify and report system defects, verify fixes and provide testing support during system releases from the test environment to production.
● Team Lead for month-to-month releases
● Assure quality by developing and implementing effect test plans
● Work with system analysts, designers and programmers to create/analyze required project documents
● Present system specifications internally and externally to gain sign off from partners/customers.
● Regression testing in the UNET/TOPS area to support and implement deliverables into the claim payment system.
● Write system test plans and test system enhancements for different projects
● Knowledge of Health Claims and Financial Billing system (Peoplesoft)
● Remain flexible and multi-task
● Integration Testing, Regression Testing, System Testing 2001 – 2002 UNITEDHEALTH GROUP, Hartford, CT
Financial Billing Analyst - Unprise Financial Dept.
● Problem Solver – manages assigned book of business to completion
● May process, analyze, balance and reconcile customer accounts
● Resolves complex customer inquires regarding Billing & AR policies and practices
● Has independent decision making authority with the responsibility to recommend write-offs
● Assists staff regarding non-routine issues and exceptions to policy
● Informs and educates customers regarding billing/invoicing set-up, processes and procedures
● Interface with other departments involved in related account management issues
● Monitors receivables and invoice processing to ensure timeliness and accuracy of Billing/AR process flow
● Keeps management abreast of all outstanding issues
● Conducts audits to ensure financial controls are maintained
● Test Financial Billing system (Peoplesoft)
● Coordinate and implement test strategies and tools
● Develop and execute test scripts/test plans
1999-2001 MEDSPAN INSURANCE COMPANY, Hartford, CT
Benefits Claim Analyst
● Processes/reviews Medicare, medical, dental and vision claims timely and accurate standards
● Examines claims, reviewing with medical staff, if appropriate and makes payment determination
● Examines all appropriate claims to determine if a referral was given by PCP
● Ensures that the customer service needs of internal and external customers are met by handling priority claims, correspondences and adjustments within established timing standards.
● Understands government HCFA polices and procedures
● Resolve financial issues (i.e. outstanding copays and premiums)
● Identify ways to mitigate negative impact on revenue 1997 – 1999 AETNA LIFE AND CASUALTY, Hartford, CT
● Benefits Specialist
● Process medical claims
● Knowledge of medical/dental claim processing using cpt codes, dx codes and autocoder
● Update member records and also provider records
● Ability to participate in a project or task to completion within specified limits
● Monitors, reports and analyzes weekly and/or monthly operational audits (i.e. capacity planning, service results: financial/expense information and receivables)
● Work with eligibility, customer service, installation, contracts and client services 1993 – 2002 ARMY, United States of America
71L (DESERT STORM)
● In charge of submission of legal documentation of A-Wall soldiers following government and federal standards
● Keeping confidential information secure
● Typed memos, inspection forms, medical request forms, answering phones
● Schedule appointments
● Fulfill office needs
● Inventory
● Squad leader of a platoon which I performed the functions of leadership, determination, confidence and problem solving
EDUCATION
Weaver High School, Hartford, CT – General Diploma Launching Leaders Badge - The Hartford Insurance Company Full Stack Development Training
COMPUTER SKILLS
PPM Tool, Rally Tool, HTML, CSS, Java, JavaScript, Visual Studio Code, GITHUB, GIT Bash, Microsoft Project, Microsoft Office, Word, Excel, Quality Center, Rally, Lync, Microsoft Outlook,TSO, QA Hiperstation Version 7, UNET-TOPS, Lotus 1-2-3, PeopleSoft Financials 8.0, Test Director 7.6, Mercury Quality Center, TrackRecord, SAP
(military system), Access and some Winnrunner, Expediter and PowerPoint, HIPAA, Policy Center, Open Text, BRCC Programming Tool
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