Project Operations Customer Service

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Priscilla Shaw

****.**********@*****.*** • Marietta, GA • 678-***-****

Administrative Operations

Extensive background in administrative and project operations management, with expertise in overseeing, designing, and controlling the process of business operations efficiency, quality management, and meeting the customer’s expectations.

Expertise in client services, customer service, and client retention, with a knack for building lasting relationships with personalized and positive experiences while seeking to improve quality. Areas of Expertise

Customer Care

Organized, Efficient

Client Communication

Relationship Development

Project Operations

Motivation, Team Bonding

Multitasking

MS Word, Excel,

PowerPoint

Customer Retention

Leadership skills

Cross-Team Collaboration

Research & Analysis

Professional Experience

PROJECT OPERATIONS

Implemented training and compliance programs for LEED certification and directed Sustainability projects, increasing captured recyclables from 10% to 35%.

Organized and coordinated cleaning projects successfully for millions of square feet in Class A commercial office space, the Hartsfield Jackson Atlanta Airport, and million-dollar residential condominiums.

Facilities Administrator for 37 City of Atlanta facilities, including police and fire, upholding compliance standards of the Office of Enterprise Assets Management, working with the director of building engineers.

Collaboration with departments on capital planning, safety, renovation projects, and custodial services.

Maintained exceptional relationships with key clients, addressing inquiries of current and potential shareholders, communicating with various teams on key initiatives, and ensuring client satisfaction.

Spearheaded payroll operations for a large district office, overseeing 600+ employees. Ensured precision in reporting hours worked and proficiently managed time entry into Time Plus, JD Edwards, and Kronos Payroll Systems with 99.9% accuracy. MANAGEMENT

Coordinated all bottom-line factors, including project vision, long-range strategic planning, and program management processes for multiple projects.

Motivated high-performing employees to impact business outcomes.

Manage all areas of project operations for million-dollar residential condominiums, commercial offices, and Hartsfield-Jackson Atlanta International Airport.

Organized and coordinated cleaning operations to ensure maximum productivity for multiple commercial projects.

Owned targets and worked with leadership teams to deploy best practices for achieving goals and creating management plans for segmenting prospecting and program growth plans, resulting in a 25% increase in productivity and value add for the customer.

Managed a diverse staff of over 30 employees.

Ensured current established and approved workflows were followed by reviewing senior leadership feedback and identifying areas needing correction to remain compliant with company, state, and federal laws.

Successfully managed supply chain and vendor relationships.

Prior experience as Payroll Manager and Project Manager for ABM Janitorial, Atlanta, GA; Area Manager for SBM Janitorial, Atlanta, GA; and GBM, Atlanta, GA (Janitorial and Vendor Management). Career History

Personal Care Employee Georgia DBHDD, Client C. Smith 10/2020 – 03/2024 Program Coordinator The STEAM Generation Metro Atl. 05/2019 – 03/2020 Project Manager ABM Onsite Services (Atlanta, GA) 10/2011 – 01/2019 Facility Maintenance Administrator City of Atlanta (Atlanta, GA) 10/2008 – 10/2011 Priscilla Shaw

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Education Masters of Divinity

Columbia Theological Seminary, Decatur, GA, 12/2023 Bachelor of Science in Sociology, 07/2019

Kennesaw State University, Kennesaw, Georgia, President’s List/Dean’s List

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