Administrative Assistant Customer Service
Resume:
LINDEE CRIBBY
Portland, ME ***** 207-***-**** *************@*****.*** WWW: Bold Profile
Dynamic Administrative Assistant with proven expertise at CAP Quality Care, excelling in customer service and data entry. Recognized for enhancing office efficiency and fostering strong client relationships. Skilled in Microsoft Word and adept at implementing effective filing systems, ensuring confidentiality while promoting a collaborative work environment.
Known for reliability and adapting to dynamic work environments. Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs. Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
• Customer service • File organization
• Microsoft Word • Administrative support
• Office administration • Computer skills
• Data entry • Customer service
Administrative Assistant, 09/2020 - 03/2025
CAP Quality Care – Westbrook, ME
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
•
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
•
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
•
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
•
Administrative Assistant to HR Director, 09/2019 - 04/2020 Morrison Center of Maine – Scarborough, ME
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
•
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
•
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
•
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
•
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
•
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
•
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
•
• Maintained inventory of office supplies and placed orders. Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
•
Lead Concierge, 11/2016 - 08/2019
Stroudwater Lodge – Westbrook, ME
Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
•
Increased revenue from upselling activities by effectively promoting additional hotel offerings such as spa treatments or dining options tailored to each guest''s interests or requirements.
•
Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.
•
Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.
•
Evaluated guest feedback to identify opportunities for improvement, implementing necessary changes to enhance service quality and overall satisfaction levels.
•
• Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs. Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the property.
•
Coordinated special requests such as surprise celebrations or unique accommodations for guests celebrating milestones or special occasions during their stay.
•
Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
•
Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
•
Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
•
• Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings. Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
•
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Maintained high level of professionalism and discretion when dealing with guests. High School Diploma: Business
Westbrook High School - Westbrook, ME
2 years, night school, Boothbay, ME, for Accounting EDUCATION
Contact this candidate