Technical Support Customer Service

KHAILER MACIEL

Omaha, Nebraska ***** 531-***-****

*************@*****.***

PROFESSIONAL

SUMMARY

Dependable and performance-driven operations manager with a strong background in cross-functional team management, operations analysis, scheduling, total quality management, and customer service. Proven track record in ensuring efficient business operations through attention to detail and dynamic forward thinking. Contributes to success by utilizing exemplary leadership and communication skills to resolve complex problems and achieve company goals. SKILLS • Bug identification

• Remote work

• VPN configuration

• Product knowledge

• Application support

• Wireless networking

• Network configuration

• Mobile device support

• System administration

• Advanced troubleshooting

• Support queue management

• Teamwork and collaboration

• Critical thinking

• Problem-solving

WORK HISTORY TECHNICAL SUPPORT 2 11/2020 to 02/2024 LinkedIn Omaha, NE

Improved customer satisfaction by efficiently diagnosing and resolving technical issues.

•

Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.

•

Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.

•

Perform a wide variety of general maintenance and technical tasks to include installing, diagnosing, repairing, maintaining, and upgrading and disposing of computer systems hardware, software, and peripheral devices according to company policy.

•

OPERATIONS TEAM MANAGER 01/2017 to 07/2020

Walmart Ecommerce Omaha, Nebraska

Generated reports summarizing key performance indicators, including profit and loss.

•

• Assigned work efficiently to maintain a demanding schedule. Maintained strong operational support through quality-focused completion of assignments based on customer conversations.

•

• Facilitated interactions among team members, customers, and vendors to K M

maintain operational efficiency.

OPERATIONS SUPERVISOR 01/2017 to 01/2018

Raising Canes Omaha, Nebraska

Guided teams through day-to-day tasks and unexpected problems using technical expertise.

•

Implemented and shared standardized processes with a team ranging from 30-40 people.

•

Consulted with customers to understand desires and suggest best products to meet needs

•

• Established team objectives and developed strategies to meet them. GENERAL MANAGER 01/2010 to 01/2017

Chipotle Mexican Grill Omaha, Nebraska

Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies

•

Performed analysis to inform key strategic decisions, presented data-driven recommendations to senior leadership

•

Reversed poor performing store by revising systems, processes, training programs, and personnel

•

Opened up new chain store and exceeded sales and profit goals by 16% at end of first year

•

EDUCATION Bachelor Psychology EXPECTED IN 11/2027 Bellevue University, Bellevue, NE

Contact this candidate