Administrative assistant, financial assistant, training & development

**** ******* **** **., **********, US, ***** •

************@*****.*** • +1-502-***-****

CHARITY COLE

Executive Assistant

PROFESSIONAL SUMMARY

Executive Assistant with over 15 years of extensive expertise in office management and medical scheduling, excelling in EMR systems and insurance verification. Renowned for recruiting and employee orientation, and adept in audiometric testing and accounts payable, this professional is committed to enhancing healthcare operations with innovative solutions. Passionate about delivering outstanding support, ensuring seamless operations, and embracing continuous learning to drive future advancements in the healthcare sector.

EMPLOYMENT HISTORY

BOARD CERTIFIED HEARING INSTRUMENT SPECIALIST Apr 2024 - Feb 2025 America's Best Hearing Viera, FL

HEARING AID DISPENSER Nov 2023 - Present

Yes Hearing Titusville, FL

BOARD CERTIFIED HEARING AID SPECIALIST, HIS Jul 2023 - Apr 2024 Alpaca Audiology (FKA - Hometown Hearing) Port Orange, FL HEARING AID SPECIALIST, BC-HIS Mar 2023 - Jun 2023 Physicians Hearing Network Orlando, FL

HEARING AID SPECIALIST, BC-HIS Nov 2020 - Feb 2023 Miracle Ear Dothan, AL

Delivered mobile audiology, ensuring patient convenience and accessibility. Performed hearing diagnostics and repairs, enhancing patient mobility support. Led community outreach, promoting hearing health and early intervention. Expanded care access through mobile services, benefiting patients with limited mobility. Conduct comprehensive hearing evaluations, enhancing patient care and satisfaction. Deliver prompt customer service, resolving inquiries and concerns effectively. Engage in continuous learning to stay informed on audiology advancements. Perform Telehealth fittings, expanding access to hearing services. Perform otoscopy and cerumen management to improve patient comfort and auditory health. Conduct comprehensive hearing evaluations and implement tailored hearing solutions. Maintain detailed patient records and ensure optimal hearing device performance. Provide compassionate care with advanced diagnostics and hearing aid fittings. Educate patients on device maintenance for long-term auditory health. Collaborate with physicians to enhance referral efficiency, improving patient flow. Schedule patient appointments, and maintain organized service timelines. Built strong partnerships with healthcare providers to optimize patient referral networks and enhance hearing care accessibility.

Managed complex patient scheduling systems while maintaining accurate medical records and follow-up protocols. Scheduled and managed patient appointments, enhancing clinic efficiency and patient satisfaction. Programmed hearing aids to precise specifications, ensuring optimal auditory outcomes for clients. Processed credit applications, streamlining financial transactions for patient convenience. Dispensed hearing aids, providing tailored solutions to improve clients' quality of life. CNA - CERTIFIED NURSING ASSISTANT/OWNER Jun 2017 - Nov 2020 Sandhill Home Health LLC Port Saint Lucie, FL

CNA - CERTIFIED NURSING ASSISTANT Aug 2017 - Nov 2017 Visiting Angels Port Saint Lucie, FL

TRAINING, DEVELOPMENT, & RECRUITMENT SPECIALIST Jun 2016 - May 2017 Astra Bank Chapman, KS

EXECUTIVE FINANCIAL ASSISTANT Nov 2014 - Jun 2016

Astra Bank Chapman, KS

LOAN ASSISTANT Jul 2013 - Nov 2014

Astra Bank Abilene, KS

INSURANCE PROCESSOR Dec 2012 - Apr 2013

U S Bank, NA. Home Mortgage Owensboro, KY

• Verified insurance policy for acceptable coverage before requesting premium disbursements

• Made outbound phone calls to insurance agents, and companies to update insurance policies

• Reviewed insurance documents then updated hazard insurance lines on client servicing system according to established procedures

OFFICE MANAGER Dec 2010 - Feb 2012

CSC Wiesbaden, Germany

• Organizing office operations and procedures; preparing payroll; controlling correspondence

• Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement

• Completed operational requirements by scheduling and assigning employees; following up on work results

• Experienced in eTes and SkillSoft

EDUCATION

ASSOCIATE IN ARTS (AA) IN GENERAL STUDIES Jan 2017 - Dec 2018 Keiser University Port Saint Lucie, FL

COURSES

NATIONAL BOARD FOR CERTIFICATION IN HEARING SCIENCES Jan 2023 - Jan 2026 International Hearing Society

Assist patients with daily activities, enhancing comfort and independence. Administer medications and manage appointments, ensuring timely healthcare access. Document ADLs and health updates, facilitating informed family decisions. Support patient hygiene and nutrition, promoting overall well-being. Communicate effectively with families, fostering trust and collaboration. Supported patients with daily activities, ensuring comfort and dignity. Administered medications and coordinated healthcare appointments. Maintained accurate records of patient activities and health updates. Communicated effectively with families about patient health status. Enhanced patient care through attentive monitoring and support. Developed comprehensive training programs enhancing staff knowledge and compliance. Streamlined payroll processes, ensuring timely and accurate employee compensation. Facilitated recruitment and onboarding, improving candidate experience and retention. Utilized PeopleSoft database for efficient HR management and data accuracy. Coordinated client meetings, enhanced communication efficiency, and developed organizational skills. Prepared financial documents, improved accuracy, and utilized attention to detail. Supported Executive Financial Advisor, facilitated strategic decisions, and enhanced collaboration. Streamlined financial documentation workflow and coordinated high-level executive meetings, enhancing operational efficiency for the senior leadership team

Organized loan documents, ensuring compliance with regulations and policies. Recommended updates to improve loan processing efficiency. Prepared payments for real estate closings, enhancing transaction accuracy. SKILLS

Epic, Human Resources, Insurance Verification, Office Management (Experienced), Medical Records, Payroll, Microsoft Outlook, EMR Systems, PeopleSoft, Accounts Payable (Experienced), Management (Experienced), Employee Orientation, Recruiting, Vital Signs, Medical Scheduling, Interviewing, Audiometric Testing, Hearing Aid Fitting, Health Education (Experienced).

ADDITIONAL INFORMATION

PROFESSIONAL LICENSES

Hearing Aid Disepnser

Florida License #AS5644

South Dakota License #1159-H

CERTIFICATIONS

CPR Certification

National Board for Certification in Hearing Sciences #8761 LINKS

LinkedIn: www.linkedin.com.

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