Customer Service A Team
Resume:
Arinessa Barnes
Fayetteville Nc, 28303
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To Whom It May Concern:
Please accept the enclosed resume as an expression of interest in exploring employment opportunities with your corporation. I am a candidate worthy of your consideration. I believe my knowledge and experience coincide with the needs of your business. I have over 10 years of customer service experience to include retail, banking and telecommunication. I am organized, hardworking and detailed oriented.
Please know that my resume does not begin to capture the drive and dedication that I have to offer your company. My character and personality, along with the ability to work in a team environment makes me an exceptional candidate for this position. Thank you for your time and consideration, and I look forward to the opportunity to meet with you to discuss my credentials in depth.
Sincerely yours,
Arinessa Barnes
Arinessa Barnes
630 Birdsong Lane apt 308
Fayetteville Nc, 20303
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Objective: Obtain a position where I can utilize my customer service, management, and quality assurance skills.
Qualifications: Ability to work independently or in a team environment. Excellent oral and written communications skills. Provide excellent customer service and complete projects from start to finish with great attention to detail.
Experience:
Cumberland County Detention Center 01/02/2024-01/2025 Overseeing pre-trial detainees in an controlled environment Performed routine duties in accordance with established policies, regulations and procedures to maintain order and provide for the security, care and direct supervision of inmates/residents in housing units, at meals, during recreation, on work assignments and during all other phases of activity in the correctional facility.
Wells Fargo Bank Small Business Customer Service Representative 07/2015/06/2024
Resolving complex inquiries from internal customers. Processing simple or complex transactions on-line. Performing research to resolve complex customer problems, providing guidance via telephone on policies and procedures new or enhanced services and/or procedural changes and review data and report trends to management. Assisted business and consumer customers with setting up loans and credit cards.
Cuore Marketing LLC Customer Care/ Inbound Sales 03/2015-07/2015 Maintained a high-volume workload within a fast paced environment. Sold, promoted, and recommended products based on customer needs and interests. Followed call center “scripts” when reaching out to vendors and advised them of our ordering and delivery service. Scheduled appointments and initiated transfers.
Connect Com Inbound Sales 04/2014-12/2015 Handled calls from new and existing customers regarding a variety of requests. Worked exclusively with existing customers, ensured customer satisfaction and retained business. Cross-sold essential products. Demonstrated success in sales and customer service is required. Food Lion Cashier 11/2013-04/2014 Received and processed payment by cash, check, credit cards, vouchers, or automatic debits. Sorted counted, and wrapped currency and coins. Answered customers' inquiries, and provided information on company procedures or policies. Greeted customers entering establishments. Reconciled cash drawers at the beginning of shifts to ensure accuracy. Maintained cleanliness of work area. Tlk Group Sales Customer Service 02/2013/-10/2013 Sold, promoted, and recommend products based on customer needs and interests. Upgraded existing customers and acquired new business. Educated customers and provided high quality customer service. Possessed a superior level of product knowledge and understanding of correct procedures. Costco Food Services 08/2011-02/2013 Greeted customers and processed purchases. Maintained inventory of products, stocked shelves. Answered phones, and completed other administrative requirements Cleaned and sanitized work area, utensils and equipment according to sanitation guidelines. Other duties as assigned. Knolls 5 (12022), United States of America, Glen Allen, Virginia Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. Customer Solutions Specialist - (Glen Allen) Work at Home Capital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Capital One roles, including this role, have temporarily moved to work at home. When Capital One returns to normal operations, this role will return to the assigned onsite work location. To ensure productivity in a home environment, applicants must meet the space and technology requirements outlined below. These requirements will no longer be applicable once the role returns onsite. Work At Home Technology Requirements • A secure home office environment that is free from background noise and distractions of any kind • A reliable high-speed broadband Internet service provider (ISP): • Dial up or Satellite Internet service providers are not sufficient • ISP must be hardwired prohibited) and must be used for Capital One purposes only during your schedule and would need to be in place at start of employment • The ISP speed/bandwidth must be 5 megabytes per second (minimum required) or higher (10+ preferred). Please contact your ISP for confirmation. Check your internet service provider spbandwidthat http://www.speedtesnet/ We are reimagining Banking and it all starts with YOU: We believe banking should fit our customers’ everyday lives — not the other way around. As a Customer Solutions Specialist, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in helping our customers’ banking experience over the phone. You’ll talk to our customers when they call in about existing or opening new accounts. Our team exists to enhance the financial lives of customers by helping with essential account setup procedures, helping customers understand our online banking features, and making them comfortable with our products. We’re not just looking to fill open positions. We seek determined, passionate people who really want to be a part of this whole reimagined banking experience. Here’s What We’re Looking You • friendly, engaging and can connect with customers. Yep, you’re a people person - whether you’re helping folks with technology challenges, having casual conversations, or simply walking our customers through some of the cool services and products we offer online. • You are passionate about helping customers and will be able to reduce customer financial anxiety by helping to determine personal financial needs. You’ll stay up to date on product changes and features to help guide your customers on their financial journey. You’ll respond and answer customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions. • You’re aware of the importance of compliance when working at a bank. You’ll ensure essential account setup procedures are followed, explain important security questions, uphold, and share critical customer guarantees. • You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals. • You’re digitally savvy. You’ll guide customers on what’s possible online and explain how to easily navigate our mobile and online experience. Take an active role in educating customers on other banking channels as well as other products and services. • You’re a team player. You will have the opportunity to work with an energized team of banking professionals and will help inspire your teammates as they inspire you. • You're flexible. When customers call, you'll be there. Your starting schedule will most likely include evening and weekend shifts. • You like the idea of growing your career with Capital One and eventually exploring other opportunities as you seek new challenges. If you’re nodding along and like what you’re reading, let’s talk. Basic Qualifications • High School Diploma, GED, or Equivalent Certification Preferred Qualifications • At least 1 year of experience in customer service At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Job Category - Customer Care, Customer Advocates
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