Front Desk Customer Service
Resume:
ALEESHA
GADRAUTAN
***************@*****.***
PROFESSIONAL SUMMARY
Experienced with excellent client and project management skills. Thrives, multi-tasks and prioritizes work in a fast-paced environment. Proficient in software applications with basic knowledge of computers. Offering expertise in inspection, preparation and organization. Handle routine and complex issues independently by applying excellent analytical and decision-making skills. Stays on top of demands in fast-paced environments. Guest-focused equipped to manage high-volume hospitality needs. Effortlessly coordinates teams, resources and paperwork to streamline processes.
● Microsoft Office
● Data Documentation
● Quick learner
● Administrative skills
● Hospitality service expertise
● Customer service
● Front desk management
● Computer proficient
● Customer Relations
● Damage Identification and Reporting
● Product and Materials Sorting
● Positive and Professional
● Clear Communication
● Critical Thinking
ATTRIBUTES
Honest
Determined
Ethical
Creative
Courteous
Reliable
SKILLS
EDUCATION
Penn Foster - Medical Assisting
July - 2024 ( Certification)
● Professional Development: Medical Field
East Coweta High School
2019 – 2021(DIPLOMA)
Accepted into many leadership academies, youth services and school programs because of my grades and potential as a leader. Taking college level nursing studies, intro to business 101 [ learning the basics of a business and computer analytics ] and anthropology
● Honor Roll
● Chick Fil - A Leaders Academy
WORK HISTORY
Front Desk Associate- Towneplace Suites
February 2024 - Current
● Assisted with administrative tasks such as photocopying, scanning, and filing documents.
● Verified guest payment and contact information.
● Greeted visitors and provided general information about the organization.
● Answered incoming calls, directed them to appropriate personnel, and took messages.
● Responded promptly to email inquiries from both internal staff members and external clients.
● Prepared daily reports on occupancy rates and revenue generation.
● Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions
● Resolved guest complaints and inquiries in courteous manner.
● Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities.
Outbound Warehouse Associate - Amazon
August 2022 - February 2024
● Prepared materials for shipping, including packing supplies.
● Worked professionally with team members and across departments to meet demands in a high-volume environment.
● Keep supplies organized and ready for any shipping or receiving need.
● Routed materials correctly with accurate shipping orders and time frame.
● Examined shipping contents against manifests to detect discrepancies.
● Packed and repacked containers based on destination information.
● Attached classifying tags to containers to provide identifying information. Receptionist - Superior Welding
May 2021 - May 2022
● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
● Anticipated guest needs, delivering exceptional customer service to exceed expectations.
● Monitored lobby access, security parameters and visitor documentation.
● Treated visitors with a friendly, approachable attitude.
● Answered questions regarding company pricing and policies.
● Maintained well-organized physical and digital records.
● Helped guests with individual needs, offering information and assistance with issues.
Volunteer Velocity
December 2017 - December 2019
● Supported engaging, fun, and smooth-running events by helping with organization and planning.
● Maintained clean, neat, and operational facilities to serve program needs.
● Used strong interpersonal communication skills to convey information to others.
● Represented the organization positively and professionally while providing much-needed services.
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