Customer Service Sales Representative

MARINELA YOUNG

Education

Bachelor of Science in Industrial Engineering 1993

Jose Cecilio del Valle University - Tegucigalpa, Honduras Professional Summary

Bilingual (English/Spanish) professional with extensive experience in customer service, sales, and teaching. Skilled in communication, organization, and providing exceptional service in dynamic environments. Adept at problem-solving, building strong client relationships, and maintaining attention to detail to ensure outstanding results. Work History

Substitute Teacher 08/2012 to 06/2023

LCISD – Rosenberg, TX

• Maintained safe, engaging classroom environments and supported student learning goals.

• Communicated with parents on student progress and resolved educational priorities.

• Created and implemented lesson plans aligned with course objectives.

• Documented attendance and progress; utilized technology for enhanced instruction. Customer Service Associate and Sales Representative 11/2006 to 06/2012 Texas EDM, Inc. -Self-employed – Stafford, TX

• Fostered positive customer experiences, resolving inquiries in line with company policies.

• Supported operations by managing merchandise processing and shipment logistics.

• Trained team members on sales and service best practices to improve efficiency. Handler 04/2005 to 06/2006

Federal Express – SeaTac, WA

• What Completed visual inspections of shipments to check quality against standards.

• Divided cargo received by account number and intended location. Shipping and Receiving Manager 02/1999 to 03/2002

Jeri Rice Boutique – Seattle, WA

• Coordinated merchandise inspections and transfers between departments.

• Conducted inventories and processed client shipments efficiently. Skills

• Strong customer relationship-building skills

• Creative eye for presentation and product arrangement

• Effective multitasking in fast-paced environments

• Cash handling and point-of-sale system proficiency

• Time management and adaptability

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