Customer Service Data Entry
Resume:
Maureen Cook
Paris, TN *****
*****************@*****.***
I was currently employed by the Department of Human Services. From 1/16/23 6/17/23 on contract.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
TN Department of Human Services - McKenzie, TN
January 2023 to June 2023
Worked on spread sheets
Coordinate reading program, social work
Family Resource Center - Paris, TN
August 2001 to February 2003
Coordinate volunteers to read with students in need. Performed duties associated with the Resource Center.
Data Entry Clerk
Noma - McKenzie, TN
December 1992 to May 1993
Data entry for shipping department
Pharmacy Technician
Super D Drugs - Paris, TN
July 1991 to December 1992
Filled prescriptions, cashier, customer service
Customer Service
Circle A Donkeys - Henry, TN
September 1989 to December 1991
Booked ball games, typed contracts, various office duties. Customer Service Representative
Soundcoat Co. - Brooklyn, NY
July 1978 to May 1979
Run switchboard, customer service in purchasing and sales dept. Education
Some college in Sociology, psychology, criminal justice University of TN at Martin - Martin, TN
August 2003 to May 2008
Skills
• Program Management
• Case Management
• Pharmacy Technician Experience
• Microsoft Office
• Clerical experience
• Writing skills
• Retail sales
• Customer service
• Quality Assurance
• Social Work
• Quality Control
• Research
• Administrative Experience (1 year)
• Fundraising
• Crisis Intervention
• Developmental Disabilities Experience
• Presentation Skills
• Recruiting
• Crisis Management
• Program Development
• Event Planning
• Behavioral Health
• Mental Health Counseling
• Typing (5 years)
• Behavioral Therapy
• Cooking
• Applied Behavior Analysis
• Cognitive Behavioral Therapy
• Behavior Management
• Curriculum Development
• Management
• Medication Administration
• Desktop administration
• Teaching
• Special Education
• Meeting Facilitation
• Microsoft Excel
• Computer skills
• Organizational skills
• Microsoft Word
• English
Certifications and Licenses
Driver's License
Assessments
Customer service — Completed
December 2021
Identifying and resolving common customer issues
Full results: Completed
Scheduling — Proficient
December 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Completed
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Management & leadership skills: Impact & influence — Proficient November 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Administrative assistant/receptionist — Completed
September 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Basic mechanical knowledge — Proficient
July 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Medical receptionist skills — Completed
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Retail customer service — Completed
October 2022
Responding to customer situations in a retail setting Full results: Completed
Call center customer service — Completed
September 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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