Customer Service High School
Resume:
misty stephenson
Customer Service
Charlotte, NC 28214
********************@***********.***
involved with scheduling boarding appointments, cleaning cages and runs, bathing, grooming, exercising, feeding, administering medication, and monitoring the behavior of boarded dogs. Authorized to work in the US for any employer
Work Experience
Kennel Assistant
German Rescue - Charlotte, NC
May 2016 to Present
Kennel attendants provide daily care for the dogs that are boarded in their kennel. They are involved with scheduling boarding appointments, cleaning cages and runs, bathing, grooming, exercising, feeding, administering medication, and monitoring the behavior of boarded dogs. Barista
Starbucks
January 2018 to July 2018
Starbucks January 2018 - July 2018 Barista Responsibilities: Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies. more
Animal Caretaker
Joes Discountant Pet - Belmont, NC
July 2016 to May 2018
Baths walks some grooming keeping all kennels and animals clean. Gave mads, cut toe nails Education
Associate in Nursing
CPCC
Present
High school or equivalent
West Mecklenburg High School
Skills
• Highly focused and dedicated Animal Care Worker with a strong eye for detail and excellent customer service record. Extremely knowledgeable in a wide variety of animal features and behavior patterns. Adept at handling difficult and potentially dangerous animals with sensitivity and efficiency.
(8 years)
• Customer Service (10+ years)
• Organizational Skills
• Time Management (9 years)
• Animal Care (10+ years)
• Receptionist (2 years)
• training
• Cleaning
• Pet Care (7 years)
• Filing (5 years)
• Kennel Experience (9 years)
• Daycare
• Cleaning Experience
• Medication Administration (10+ years)
• Animal Handling (7 years)
• Dog Handling
• Pet Grooming (3 years)
• Veterinary Assistant
• Animal Restraint
• Caregiving
• Cash Handling (10+ years)
• Laundry (10+ years)
• Veterinary Technician Experience
• Medical Records (1 year)
• Barista Experience
• Cashiering
• Cashiering (10+ years)
• Coffee Experience (2 years)
• Dog Training
• Food Preparation
• Receptionist
• POS (10+ years)
• Sales
• Computer Operation (10+ years)
• Pet Sitting
• Retail Sales
• Computer Skills
• Driving
• Route driving
• Basic math (10+ years)
• English
• IaaS
• Commercial Cleaning
• Medical Imaging
• Experience with children
• Childcare
• Computer literacy
• Laboratory Experience
• Hospital Experience
• Workday
• Warehouse experience
• Communication skills (7 years)
• Manufacturing
Assessments
Reliability — Highly Proficient
October 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Reliability — Highly Proficient
July 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Conscientiousness — Proficient
September 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Personality: Hard-Working — Familiar
July 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Reliability — Highly Proficient
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Customer Focus & Orientation — Completed
March 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Personality: Customer Service Fit — Proficient
October 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Work Motivation — Highly Proficient
March 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Work Style: Reliability — Highly Proficient
October 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Work Style: Conscientiousness — Proficient
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Verbal Communication — Proficient
May 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Service — Completed
May 2020
Identifying and resolving common customer issues
Full results: Completed
Work Style: Conscientiousness — Familiar
February 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Work Style: Reliability — Highly Proficient
October 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Scheduling — Familiar
May 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Organizational Skills — Familiar
May 2020
Arranging and managing information or materials using a set of rules. Full results: Familiar
Verbal Communication — Proficient
May 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Verbal Communication — Proficient
May 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Work Style: Conscientiousness — Familiar
July 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
First Aid — Familiar
July 2020
Treating common medical emergencies
Full results: Familiar
Work Style: Conscientiousness — Proficient
September 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Management & Leadership Skills: Planning & Execution — Completed October 2019
Planning and managing resources to accomplish organizational goals. Full results: Completed
Front Desk Agent (Hotel) — Highly Proficient
September 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Dog & Cat Groomer — Familiar
January 2020
Dog and cat grooming in a salon setting
Full results: Familiar
Veterinary Receptionist Skills — Completed
May 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Completed
Customer Service Fit — Proficient
May 2020
Measures the traits that are important for success for customer service roles. Full results: Proficient
Management & Leadership Skills: Impact & Influence — Completed September 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Social Media — Completed
August 2020
Creating content, communicating online, and building a brand's reputation. Full results: Completed
Work style: Reliability — Proficient
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Workplace English — Completed
May 2021
Understanding spoken and written English in work situations Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• High animal management and zoo environment experience
• Exceptional familiarity with germicides and insecticides and their applications in animal care
• Strong knowledge of a variety of animal breeds and their handling nutritional requirements and general care
• Excellent skills in handling animal management emergency situations
• Outstanding abilities in managing injured sick or hostile animals
• Superior attentiveness to animal health and welfare
• Good oral and written communication skills
Contact this candidate