Customer Service Social Media

Kaiana Gonzalez

661-***-**** *************@*****.*** Lancaster, CA

Certified Healthcare Customer Service professional with a strong background in patient support, communication, and administrative assistance. Skilled in delivering compassionate service, handling patient inquiries, and ensuring a positive healthcare experience. Completed a 70-hour training program through Futuro Health, equipping me with expertise in healthcare communication, confidentiality, and customer engagement. Experienced in teamwork, problem-solving, and maintaining a patient-first approach.

Education, Certifications & Awards

Futuro Health – Healthcare Customer Service January 2025

Antelope Valley College – Associate’s Degree in Commercial Photography In Progress

Lancaster High School – High School Diploma June 2024

Experience

Holiday Sales Associate/ Photographer, Cherry Hill Programs December 2024 – Present

Capture and provide guests with memorable souvenir photos.

Deliver excellent customer service throughout the photography experience.

Operate POS systems and photography equipment.

Engage positively with guests, staff, and coworkers.

Maintain a clean and safe work environment.

Cashier and adept in handling money

Social Media Manager AFJROTC – Lancaster, CA May 2023 – May 2024

Managed social media accounts and promoted the program.

Created content to engage potential new members from local middle schools.

Captured and shared event photos on social media platforms.

Volunteer

Volunteer Nursery Worker, Trinity Community Church – Lancaster, CA September 2024 – Present

Supervise and entertain children in the nursery through creative activities.

Engage children with games, puppet shows, and arts & crafts.

Ensure a safe play environment and encourage positive behavior.

Skills

Sales & Customer Service

Social Media Management

Leadership & Team Building

Event Planning & Coordination

Time Management & Organization

Training & Development

Patient Communication & Engagement

Customer Service & Problem-Solving

Healthcare Confidentiality & Compliance

Administrative Support & Data Entry

Teamwork & Collaboration

Multitasking

Empathy & Compassion

Technology & Office Software Proficiency

Crisis Management & Conflict Resolution

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