Sales Support

Janhavi. Patil

Phone ● 469-***-**** ● *************@*****.***

Professional Summary:

•New Vendor onboarding on MCS client application/modules

•Pre-Sale Application Maintenance - Work orders (WO), Completions to Review (CTR) and Bids to Review (BTR)

•Participated in research with Business Users in UAT workshops and determined building serviceability as well as creating site surveys when necessary.

•Manage Business user’s website quote requests and responses through various media (email, web portals, customer forms, etc.)

Documenting for User design web applications using web-services.

Experience using Salesforce applications and Dashboards as a Sales Support operative in the Quoting department.

Technical Tools:

MS SharePoint: Business User, Document Analysis

MS Office: Excel, Word, PowerPoint

Salesforce: Business User

MS-SQL Server : Business User

Sales Support Executive (Contract) at Communications July 2019 – Present

I am working as a “Sales Operations support” for the Sales Accounting & Client Services team to help streamline the existing manual tasks with respect to NNI, CNS and GNS Enterprise applications and their processes. As a technical liaison member, I supported Carrier Account Managers, CSMs, pre- and post-sale technical teams and multiple order entry groups for system enhancements. I perform the following activities:

•Update, Report and Determine pricing based on established rate cards, quoting tools, that helps the Market Development/Finance Business team.

•Provide timely quotes back to customers, while handling large volumes of requests with short turnaround SLAs.

•Responsible for Order QC pre and post entry into Salesforce to ensure all required documentation is provided and all required fields are complete/accurate for proper order flow.

•As a support analyst involved in writing Test cases traditional on Excel in manual testing of NNI order applications

•Modules that are assigned on JIRA, there I executed some test cases in Jira pulling from test cycle and found out a particular build satisfies the user stories.

•Assisted in improving processes and workflow.

•Assisted with user testing of systems and maintained quality procedures and ensured that appropriate documentation was in place.

Asset Preservation Project Coordinator (Contract): at MCS August 2017 - January 2019

Responsibilities:

Business Solutions:

Receive and review incoming work orders related to monthly maintenance items such as repairs, grass cuts, winterizations, etc. and contact appropriate resources as needed; enter transactions into PC using multiple systems.

Research and Provide Solutions to Enterprise Applications and portals for Reviewing Bids & Completions, resolving business and technical issues with vendors on timely basis.

Verify accuracy and resolve general Business user customer issues using multiple Enterprise portals using Version history and other resources and records.

Monitor queue to ensure the necessary property preservation work is completed.

Responsible for maintaining and updating technical documentation for CTR, BTR software and systems involved in writing test cases and participated in test planning for the same.

Participated in documentation of business process workflow diagrams (including Activity diagrams) using Visio.

Contributed to the preparation of Technical Requirements Document, User stories

•Involved in creating test cases in Test plan on ALM.

Ensure all work is completed accurately in compliance with client specifications and company policies.

EDUCATION

Bachelor of Business Administration (BBA) Karnataka University, Dharwad (KUD)

Diploma in Computer Applications (DCA)

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