Customer Service Security Officer
Resume:
Ronald McCroskey
Boise, ID *****
************@*****.***
I would be able to get any certifications possible for employment
#readytowork
Authorized to work in the US for any employer
Work Experience
Security
BEST Event Security-Boise, ID
September 2023 to Present
Customer Service and safety is most important. Provide clients with over and above customer satisfaction. Provide a safe environment for customers that are attending functions. Follow guidelines of company policy and procedures.
Security Officer
BSU / extra mile Arena-Boise, ID
Present
Shuttle driver/ Boise Airport
Republic Parking System-Boise, ID
August 2019 to June 2023
Safely drive airline patrons and Airport employees to their vehicles off site. Was promoted to a Shuttle manager in charge of nine shuttles and 14 drivers Security Officer / Shipping Receiving
Block 22-Boise, ID
May 2019 to August 2019
Hotel shipping and receiving and security. Received and delivered to departments and also clients staying at the hotel and exhibits in the arena.
Security Officer
CCMC Property Management-Phoenix, AZ
January 2018 to May 2019
January - 2018 May 2019
Gate Monitor for large Community
Provide security for residents.
Provide top notch customer service to all residents and guests who come and go. Check in and out proper suppliers ( i.e. ) Fedex-Ups- Contractors- US Mail carriers - Amazon. Also Contractors - HVAC - Plumbing - Cable companies -
Cleaning companies.
Make all proper calls when needed.
Management
Walmart-Anthem, AZ
September 2015 to January 2018
Manage a team of cashiers, custodial staff, door greeters, maintenance personnel. Responsible for daily deposits. Responsible for all cash transactions. Customer service priority. Deal with customer concerns. Security supervisor
Signal 88 Security-Phoenix, AZ
August 2013 to September 2015
Responsibilities
Support a team of security drivers. Regulate overtime. Make sure efficiencies are being followed. Monitor GPS.Complete MOD reports.
Accomplishments
This employer was paying 200 hours a month overtime. The efficiencies have been regulated now and there are 20 or less hours per month.Holding people accountable. Skills Used
Leadership, Efficiencies,Time maintenance, Communication skills. Security Supervisor
Pro Em Security-Phoenix, AZ
May 2006 to May 2014
Worked all Sun Devils football games. Worked events at Wells Fargo Arena. Multiple private events. Professional golf events in Scottsdale. Experienced in crowd control. Multiple NASCAR events. Worked part-time for this employer.
Customer service manager
Anthem community Council-Anthem, AZ
November 2006 to October 2013
Responsibilities
Manage staff of 25 employees. Daily deposits. In charge of company petty cash.making sure that all residents were treated with great customer care.
Accomplishments
A lot of emphasis on daily deposits.scheduling employees.hiring and termination issues. Training for staff A standard operating procedures.
Skills Used
Management skills. Give me patience skills.
Manager of Operations
Grinstead Group-Louisville, KY
October 1995 to November 2005
GRINSTEAD GROUP. Louisville KY
manager May 1995 - October 2005
Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Prepare budgets and approve budget expenditures.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Represent company at trade association meetings to promote products. Monitor customer preferences to determine focus of sales efforts. Prepare budgets and approve budget expenditures.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Determine price schedules and discount rates.
Resolve customer complaints regarding sales and service. Education
High school in Standard education
West high school - Cleveland, OH
1967 to 1971
Skills
• Customer Service (10+ years)
• Security (10+ years)
• Organizational Skills (10+ years)
• Stocking (10+ years)
• Word (10+ years)
• Cash Handling (10+ years)
• Management (10+ years)
• Surveillance (10+ years)
• Shipping & Receiving (1 year)
• Delivery Driver Experience
• Shuttle Driving (2 years)
• Driving
• Cash handling (10+ years)
• Security (10+ years)
• Leadership (10+ years)
• Supervising experience (10+ years)
• Cooking
• Plumbing
• Operating systems (10+ years)
• HVAC
• CCTV (10+ years)
• Loss Prevention (2 years)
• Team management
Certifications and Licenses
Class D Drivers License
April 2024 to May 2028
D04302846
March 2019 to March 2024
Driver's License
Additional Information
Have worked many years dealing with customers and the public. Very customer service oriented.
Contact this candidate