Operations Manager Scrum Master

MICHELLE WATSON

PANAMA CITY, FL *****

850-***-**** *********.******@*****.***

Professional Overview

Program Operations Manager with over 30 years’ experience supporting DoD/Aerospace, Program Quality Management, Vendor Relations Management, Procurement and Contracts. Able to handle more than one project simultaneously, self-starter, highly motivated, adapt quickly to new environments.

Technical Skills:

MS Project, Site Handler, AS9100/9400, ISO9001, Deltek CostPoint, Excel, Outlook, 20/20, StelPlan, VisWorld, ERPximo, MAS90, Goldmine, Unanet, DPAS, Oracle, Google Smartsheet, Vantage, MS Suite, SuccessFactors, ProCore, JDE One World, ERP, CRM, Seibel, DEX, PeopleSoft, SalesForce, Legacy, Business Objects, Greenhouse, FARS, MRP, TMW, SharePoint, Navision, ACT, PBUSE, GOLD, Microsoft Workflow, ServiceNow, Xactimate, PEMS, eQuip, JPAS, PMBOK, eCMS, and JIRA

Education

Capella University

B.Sc. Business Administration Management

Core Competencies

Regulatory Compliance Oversight

Multi-Site Operations Management

Vendor and Stakeholder Relationship Building

Technology Integration

Scrum Master

Cross-Functional Team Collaboration

Adaptability and Change Management

Procurement and Purchasing

Team Leadership & Development

Safety & Compliance Standards

Process Optimization & SOP Development

Budgeting & Cost Control

Customer Relationship Management

Resource Allocation & Fleet Management

Continuous Improvement & Change

Professional Experience

iGov

CAC2S Program Manager

2016-2024

Responsible for managing a team of 11 direct reports handling assigned contracts from initial award and set-up through close-out as the primary SME supporting OCONUS, CONUS and USSOCOM operations for systems integrated design.

Managed contract adherence and compliance for high-value DoD contracts, including vendor management and lifecycle support and material stock valued at over $300 million .

Managed complete product lifecycle ensuring adherence to FAR and DCMA guidelines and timely delivery .

Worked closely with production, finance, buyers and planners and negotiation of T&M, FP, IDIQ, CP contracts per FAR requirements.

Responsible for implementation of initial subcontractor repair contracts, CLS Time and Material CLINs, CDRL development and submittal.

Utilize and maintain contract forms, templates, standard clauses, checklists, guidelines, and policies.

Collaborated with billing and accounts receivables for errors or discrepancies and approving and tracking 1099 contractor pays.

Maintained supplier vendor management relationship, ordering materials, and managing COTS (Commercial off the Shelf) installation parts and core components for software, communications equipment, design, and installation.

Prepared and negotiated non-disclosure agreements, and subcontracts for both the Subcontractor and Prime.

Responsible for corresponding and preparing correspondence for all Contracting Officers.

Worked closely with our dedicated vendors and suppliers to source and procure materials or determine make/buy components as specified by the sales order and drawings.

Utilized vendor management tools to evaluate adherence performance to plan, assess variances, and implement corrective actions if required.

Responsible for creating MBOM to drive ROM/SO/PO to secure materials, developed request for quotations/proposals; performed price and cost analysis; conducted negotiations.

Aligned MRP schedule; created and managed purchase orders compiling/managing weekly metrics.

Met cost reduction goals with vendors as established by leading initiatives, forecasted budget revisions, sourced material with vendors, and developed long range procurement strategies and plans.

Worked closely with our buyers in-house, working with contracts and adhoc projects, service level agreements, delivery, and ECN changes.

Created Work Breakdown Structures (WBS), WIP reports, responsible for client management and supporting new engagement model per Master Service Agreement.

Responsible for all requests for quotes and documentation, labor hours for quality inspections, risk analysis.

Reviewed statement of work for all quality clauses to ensure compliance.

Performed quality inspections, incoming material inspections and signoffs, maintained quality management system ISO 9001-AS9100D input and internal audit reporting.

Responsible for quality management and testing of all equipment and or received goods for final inspection and delivery.

Coordinated shipping invoices and final delivery order to accounting and updated in Google Smartsheet.

Handled renewals of existing contractor resources including end date and spend depletion management.

Responsible for accuracy and data integrity of contractor requests for approval.

Alert Director of Production and Senior Management team of any potential resourcing issues that need their immediate attention.

Documented necessary project artifacts, such as schedules and work plans, estimates, issues tracking, and status reporting, to manage the project lifecycle.

Coordinated and facilitated project meetings managers for project resources, staffing, and other project needs.

Designed documents and designed implementation projects while supporting sales and client acquisitions.

Managed relationships with the client throughout the project duration as well as providing guidance, and performance coaching to staff and problem resolution.

Handled (SOW) documents and/or ensured the services delivered conform to what has been contractually agreed on schedule, with quality, responsible for confirming scope to the PPBE/OP budget.

Iconma/Boeing

Gov & Cap Property Manager

2014-2016

Responsible for creating a robust asset utilization program within the Property Management Division supporting Boeing Commercial Airplanes (BCA), Boeing Defense Space and Security (BDS).

Supported Contractor-Inventory Control Point (C-ICP), Contractor Supported Weapon System, and Department of Defense Air Logistics Center item management functions.

Responsible for the development of functional Inventory Management Systems and working practices for Boeing infrastructure.

Responsible for developing utilization tracking and reporting tools and working closely with IT to update databases.

Handled all training on utilization reporting website to include instruction and providing coaching on document process.

Managed each individual audit for the custodians by notifying them when they are out of compliance or assets have come up for audits every three years.

Assisted in helping custodians with audits and reached out to managers for assistance when custodians were not complying to avoid CA’s.

Conducted compliance audits for over 1,000 custodians per DCMA requirement, tracked asset utilization for Boeing Owned, Government Owned, Customer Owned, GFE, Capital Equipment, and special tooling for production support.

Conducted monthly site visits to all Boeing and vendor facilities to conduct physical audits to record loss and risk mitigation for DCMA reporting per FAR 45 and 52.245-1 requirement.

Assisted in helping custodians with audits and reached out to managers for assistance when custodians were not complying to avoid corrective action.

Worked with other managers to ensure inventory errors are fixed in a timely manner and improved inventory processes/policies are adopted.

Identified assets set for decommission if they are no longer in use and manage the inventory review and approval process.

Produce ad-hoc and monthly reporting as necessary for management review, regularly review inventory management processes used when adding new assets or repurposing assets to maintain an accurate inventory, collaborating with team managers on improvements as deemed necessary.

Provided comprehensive logistics management support for Automatic Identification Technology (AIT) projects.

Researched, developed, and maintain tools and processes to support asset visibility strategy, automation of inventory within the nuclear storage facility (NSF), nuclear weapons related material (NWRM) IUID, automated armory inventory initiatives/systems, and radio frequency identification (RFID).

Utilized Defense Property Accountability System (DPAS) to support materials management, property accountability, maintenance, and utilization.

Utilized Federal Acquisition website and Department of Defense systems PMBOK, PEMS, PBUSE and GOLD systems to conduct research, enter data regarding suppliers, and create property management transaction documents.

Performed contract closeouts, PTR’s, IDIQ, PCARSS, round –robin efforts, transfer contract request, create segregation codes and or asset tags, reconciliation of grief, movement, excess, rent free loans, DD1149, DD250/DLA-DRMO and DTS to support shipping and invoices.

Worked closely with DCMA for audit findings and conducted onsite audits and inspections for various sites cited with CAPA’s.

Iconma/ MacDill AFB Lead PMO (Contractor)

2011-2014

As the Lead Program Management Officer within the Special Operations Forces Acquisition, Technology and Fixed Wing program.

Responsible for managing the team’s day-to-day operations to ensure that schedules were met, resources were utilized effectively, reporting was accurate and timely, and proper relationships were established between customers and the contractor management team.

Responsible for maintaining cost, schedules, performance, risk identification / mitigation on the program, including but not limited to staffing, systems, tools, software, facilities, subcontractors, travel, and other activities.

Coordinated resolutions to production-related problems, managed operations to ensure staffing levels were met per Task Order requirements.

Collaborated with program leadership, Contracting Officer’s Representative and the CITS Technical Point of Contact to ensure effective business operations in support of the program.

Worked with Contract functional lead to ensure all deliverables are completed, reviewed, and submitted by due dates.

Ensured team compliance with all contractual requirements for all personnel for annual training, certifications, performance, coaching and corrective action.

Led and ensured accurate invoice and financial reporting monthly and keeping the CITS Vantage Portal up to date and accurate.

Ensured implementation of the corporate quality assurance management program.

Managed and updated the staffing matrix to ensure the government and the program always maintain visibility of requirements.

Worked closely with program leadership to ensure timely completion of hiring, accurate performance management, and proper career development and resource planning projects.

Worked with all subcontractor companies to ensure hiring, invoicing and any other subcontract-related activities were in order.

Worked with corporate security to ensure all personnel are properly clear to work on the program and all security requirements were met as part of the onboarding process.

EnviroFocus Technologies

Operations Manager

2008-2011

Managed a team of 46 direct reports and 12 departments supporting a large lead-smelting environmental services company to include Production, Blast Furnace, Reverb Furnace, Laboratory, Wastewater, Plastics, Battery Recycling, Warehouse, Hygiene and Safety, Shipping, Logistics, Mobile Fleet, and MRO.

Created parts and item master from MBOM, manage, revise, and implemented one documented process for all materials processes.

Maintained BOM accuracy, part numbers, receiving, work order execution and inventory utilizing Main Saver and JDE.

Responsible for the timely and accurate data creation and maintenance in database to include part number standardization and create maintenance from new product launch throughout the life cycle of the product.

Created SKU’s, commodity codes setting up min/max levels for all departments for reorder to avoid delays in production.

Responsible for movement and storage of all materials, tools and industrial equipment, forklifts, as well as SILO’s.

Ensured all master data at each stage gate is complete before releasing to the next process.

Responsible for vendor relations and management for handling parts and equipment; comparing goods received documentation.

Handled contract negotiation for fixed pricing, billing, and approving or creating purchase orders.

Managed 4 warehouse and distribution sites, and conducting regular inventory analysis: tracking inventories, cycle counts utilizing KANBAN system.

Worked closely with managers of all departments for purchase requests and approving purchase orders.

Ensured inventory control needs are consistently met by improving and developing inventory management process and procedures.

Reduced inventory shrinkage levels from 3.8% to under 1.0% of COGS and maintained shrinkage percentage within the first 2 years.

Followed ISO guidelines and regulations, managed safety program and forklift training and certification as well as fleet maintenance.

LMI Aerospace

Program Manager

2000-2008

Provided program management support for design engineering, structural assemblies, kits and components, aircraft product lifecycle, and fleet for Boeing Commercial Airplanes and Boeings Defense Space programs.

Managed cost, schedule and contract requirements serving as the primary point of contact with the customer to provide overall leadership to the program team.

Responsible for maintaining vendor audit management per FAR 8.4 and FAR 12.207 and ISO9001/AS9100 requirements, MRLs, and PPAP.

Ensured plant personnel facilitated flow of materials, tooling, and paperwork between work centers to ensure 100% on-time delivery.

Managed customer short flows, AOG’s (aircraft on ground) including negotiating due dates when on-time delivery is in jeopardy.

Served as the main Point of Contact and resident expert for each assigned customer regarding issues regarding contract requirements and specific individual needs of the customer and/or their representatives regarding lead-times.

Reviewed all sales orders to filter FAI orders, verifying pricing and lead time for sustaining orders.

Reviewed all Purchase Order Changes and new order entry reports and applied changes as necessary to determine required actions if any.

Managed incomplete POs with customers to ensure all information met company requirements.

Participated in weekly Contract Management reviews ensuring all engineering requirements are in place to support customer requirements.

Reviewed all delivery schedules via system generated reports and customer portals system to research, analyze and report the customer’s delivery situation.

Provided Status of all delinquencies to know where the parts are within the plant and the projected delivery date.

Managed SOW all deliverables to aggressive timelines, service delivery levels, and savings targets; ensured strategy alignment was maintained.

Developed request for quotations/proposals; performed FP, FPE, IDIQ’s, T&M and sole price contract mods.

Forecasted budget revisions, job costing, sourced material with vendors, and developed long range procurement strategies and plans; posted updates on client’s website.

Utilized vendor management tools to evaluate adherence performance to plan, assess variances, and implement corrective actions if required.

Aligned MRP schedule and/managing weekly metrics to provide insight to provide to the shareholders.

Submitted buy requisitions and approved invoices, reverse auctions, and tracked material in our own facility as well as our other 20 steel mills throughout the country.

Energy Petroleum Market

Senior Operations Specialist

1993-2000

Supported daily operations and ensuring efficient workflows within the aviation lubricant petroleum division, particularly for aerospace manufacturing clients.

Manage and streamline operational processes for lubricant production and distribution, ensuring that workflows align with quality standards and meet the needs of aerospace and manufacturing clients.

Responsible for tracking inventory levels, track orders, and coordinate with suppliers and distributors to ensure timely and accurate delivery of products.

Worked closely with supply chain teams to identify and resolve potential issues that may affect production schedules.

Acted as a liaison between internal teams and external clients, responding promptly to inquiries and ensuring client requirements are met.

Implemented clear communication channels between production, logistics, and client representatives to maintain high levels of customer satisfaction.

Supported quality assurance initiatives by monitoring product specifications and conducting routine checks.

Ensured compliance with industry standards and regulations relevant to lubricant production for aerospace and manufacturing applications.

Coordinated with transportation providers to ensure cost-effective and timely delivery of products from manufacturing plants to customer locations.

Contact this candidate