Talent Acquisition Employee Relations

Mphasis/Digital Risk

Senior Talent Acquisition Specialist

February 2019 – November 2024

Recruited candidates for exempt and non-exempt roles across multiple platforms, with a specialization in financial services and mortgage operations.

Provided employee relations support by advising hiring managers on conflict resolution and employee engagement strategies.

Led recruitment teams for large-scale hiring initiatives, mentoring junior recruiters and coordinating cross-functional collaboration.

Partnered with senior leadership to develop customized hiring strategies addressing talent gaps, ensuring alignment with company objectives.

Utilized Ripple Hire ATS for pipeline management, improving candidate experience and reducing time-to-hire.

Conducted onboarding sessions and developed new hire training content tailored to financial operations.

Regularly communicated legal updates and hiring compliance to ensure HR best practices were followed across teams.

Maintained open communication channels with candidates and new hires to resolve issues quickly and build long-term engagement.

Held weekly recruitment team meetings to review KPIs, enhance workflow, and drive process improvement.

Played a pivotal role in achieving aggressive hiring targets by leveraging sourcing tools and industry networking.

Oglethorpe Power

Contractor – Recruiter

September 2021 – September 2023

Managed full cycle recruiting for technical and administrative roles within the energy sector.

Led a team of recruiters and facilitated knowledge-sharing sessions to standardize best practices.

Conducted quarterly performance evaluations and advised leadership on team development strategies.

Handled employee relations matters, including conflict resolution and coaching managers on sensitive personnel issues.

Coordinated onboarding, orientation, and early engagement programs to ensure smooth transitions.

Provided strategic input on organizational development initiatives from a talent acquisition perspective.

KIPP Schools DFW

Senior HR Generalist

October 2018 – October 2019

Oversaw recruitment, onboarding, and compliance processes for a network of public charter schools.

Served as a key point of contact for employee relations, addressing workplace concerns and supporting fair resolutions.

Led annual performance reviews and implemented structured feedback processes.

Administered benefits and compensation programs while maintaining alignment with market standards.

Partnered with school leadership to improve team dynamics and foster a culture of collaboration and accountability.

Employee Solutions

Recruiter

March 2018 – October 2019

Developed recruitment plans, sourced candidates, and conducted interviews for industrial and administrative roles.

Led diversity recruitment efforts, ensuring compliance with EEOC guidelines and organizational DEI goals.

Provided consultation to hire managers on job descriptions, interview techniques, and candidate experience.

Trained new recruiters in sourcing techniques, compliance standards, and ATS usage.

Supported employee relations by responding to staffing concerns and escalating issues to senior HR partners when necessary.

Caliber Home Loans

Senior Corporate Recruiter

February 2016 – February 2018

Recruited nationwide for underwriting and mortgage roles, exceeding fill rate and time-to-hire goals.

Designed and led sourcing strategies, including partnerships with universities and diversity networks.

Acted as a liaison between HR and business units for employee satisfaction concerns related to recruiting and onboarding.

Supervised a team of junior recruiters, conducting one-on-one coaching and weekly performance reviews.

Coordinated with internal HR for smooth transitions, contributing to increased employee retention within the first year.

T-N-C Consulting

HR Generalist / Recruiter

January 2013 – December 2016

Recruited for finance and accounting roles and managed onboarding, benefits, and compliance support.

Led recruitment projects for financial services clients, acting as project manager and team leader for hiring initiatives.

Advised clients on employee relations trends and supported conflict resolution strategies for consultancy teams.

Utilized Taleo and LinkedIn Recruiter for full cycle hiring, focusing on specialized financial roles.

Developed and delivered internal training on employment law, ATS optimization, and talent sourcing strategies.

Law Offices of Stephanie Banks

Human Resource Generalist

March 2007 – December 2012

Led HR functions, including recruitment, benefits, and training programs for legal support staff.

Advised managers on employee relations and supported formal investigations and disciplinary actions.

Ensured compliance with labor laws and HR policies, conducting internal audits to reduce legal exposure.

Delivered employee handbook training and onboarding programs for all new hires.

Oversaw leave administration, performance reviews, and termination procedures.

Key Skills

Full-Cycle Recruitment & Onboarding

Employee Relations & Conflict Resolution

Team Leadership & Coaching

Talent Acquisition Strategy

Performance Management

ATS & HRIS Technologies

Compliance & Labor laws

Executive Recruitment & Stakeholder Engagement

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