Customer Service Account Executive

ISHENNE CALVERT-JACKSON

951-***-**** **************@*****.*** Temecula, CA

PROFESSIONAL OVERVIEW

Results-driven professional with expertise in customer service, sales, and operations, excelling in performance, guest satisfaction, and issue resolution. Skilled in accounting duties, phone management, and process optimization. Proficient in presentations, multitasking, adaptability, office leadership to enhance efficiency & organization, and food & beverage operations. EXPERIENCE

Catering Service

Independent, Temecula 2023 – present

• Managed all aspects of food catering service, including menu planning, and client communication.

• Utilized strong customer service, time management, and budgeting skills to ensure high-quality, on-time service delivery.

• Received positive feedback and repeat business from clients, demonstrating consistent client satisfaction and operational efficiency. Account Executive

Spectrum, Riverside & Lake Elsinore 2018 –2023

• Manage guest accounts efficiently, including account creation, modifications, and retrieval, while utilizing a top-down sales approach to maximize revenue.

• Provide exceptional customer service by greeting and assisting guests in a professional manner through face-to-face interactions.

• Handle customer concerns effectively by applying strong problem-solving skills and adhering to proper cash handling procedures.

Marketing Management Training

Beyond Advertising, Riverside 2018 – 2018

• Proficient in face-to-face sales, effectively overcoming objections, closing deals, and ensuring compliance with regulations.

• Highly proficient in processing and submitting applications with accuracy while maintaining a thorough knowledge of required documentation.

• Experienced in programming phones and providing technical support to enhance customer satisfaction.

Internship

SIS Investigation, Redlands 2018

• Managed document scanning, proofreading, case initiation, phone inquiries, ensuring efficient call routing and delivering exceptional customer care. Hostess

Twisted Kilt Bar and Grill, Temecula 2008 – 2011

• Skilled in customer service, including greeting and seating guests, taking and placing orders, serving meals, and ensuring guest satisfaction.

• Adept at overseeing team operations, managing inventory, processing payments, and maintaining precise order records.

EDUCATION

Certificate in Business &

Office Administration, UEI

College - 2018

General Educational

Development, Calvary

Baptist School of

Institution - 2015

Certificate in Food and

Beverage (Level 1 & 2),

Kenilworth H.E.A.R.T Trust

NTA - 2008

TECHNICAL

SKILLS

• Microsoft 365

• Excel

• Gateway

• CSG

• Data Organization

• Data Governance

• Technical

Documentation

• AI Literacy

References available

upon request

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