Service Agent Customer

PROFESSIONAL SUMMARY

Dedicated Customer-oriented Agent with experience in airline and hospitality

customer service. Hardworking and able to adapt at working in stressful situations with little to no supervision. Great relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.

WORK HISTORY

Passenger Service Agent, 06/2023 to Current

Dnata Airport Services - Orlando

Passenger Service Agent, 03/2020 to 03/2023

Swissport USA - Orlando, Florida

Guest Service Agent, 01/2020 to 03/2023

Spirit Airlines - Orlando, Florida

Ticket Agent, 01/2018 to 01/2020

Menzies Aviation - Orlando, Florida

Office Manager, 01/2005 to 01/2018

St. Vincent De Paula Catholic Church - Orlando, Florida EDUCATION

Hospitality Business Management

Orange Technical College

Travel & Tourism

Kingsborough Community College

CONTACT

Address: Orlando, Florida 32839

Phone: 407-***-****

Email: ****************@*****.***

SKILLS

ELIZABETH HERNANDEZ

• Assist passengers at gate counters with check-in and boarding processes

• Assist with arrivals, departures and customs

Maintained up-to-date knowledge of airline policies, FSI systems and airport procedures to provide and deliver too quality customer service

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• Oversaw ticketing, gate and ramp services.

• Announced flight status updates and information about gate changes over PA. Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

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• Issue boarding passes and reschedule passengers affected by flight

• Manage gate operations and flight close-outs

• Organize the safe loading and unloading

• Help the passenger in rebooking of itineraries and boarding passes

• Oversaw ticketing, gate and ramp services.

• Educated passengers on safety procedures

• Prepare flight plans,takeoff and landing weights, weather reports

• Checking passengers as well as assisting with boarding passes

• Researched and resolved customer ticketing issues to promote satisfaction.

• Organize donations and maintain inventory lists

• Submit invoices for purchase orders

• Managed a department of 20 individuals.

• Responsible for processing payments in the accounts payable.

• Bilingual English/Spanish

Pre/Post Flight Checks Reservation

processing certified

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Aircraft Cabin Securities Google Docs,

Outlook

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Airline software / Parse & Saber

Microsoft Office, Excel

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600 hour hospitality program completer

Power Point, Quick Books

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Hotel property management systems

Front Desk Receptionist Certificate

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Inventory Management Recruitment

Receptionist

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• P>Training development aptitude

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