Provider Relations, Mental Health Specialist, administrative assistant

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Elizabeth Chavez

************@*****.*** 915-***-****

SUMMARY

Dedicated and detail-oriented professional with extensive experience in voter registration, provider relations, and mental health support. Proven track record of enhancing client satisfaction, resolving technical issues, and managing high-volume tasks with precision and efficiency. Adept at collaborating with cross-functional teams to improve processes and outcomes. Demonstrates exceptional crisis management skills and a commitment to maintaining high standards of data integrity and compliance. Seeking to leverage diverse skill set and experience in a dynamic and challenging role.

EXPERIENCE

Voter Registration Clerk

Denton County Elections January 2024 - Present, Denton, TX

• Maintained and updated voter registration records, ensuring data integrity.

• Collaborated effectively with officials to coordinate successful registration efforts.

• Ensured compliance with local and state regulations in voter registration processes. Provider Relations Specialist

Teladoc Health Inc. September 2021 - June 2023, Lewisville, TX

• Provided comprehensive technical support to healthcare providers, resolving 95% of issues within 24 hours.

• Managed scheduling and payroll information entry, ensuring 100% accuracy and efficiency.

• Uploaded and verified document credentials, maintaining high standards of data integrity with zero errors. Enhanced client satisfaction by resolving disputes and clarifying issues in collaboration with providers, leading to a 20% increase in satisfaction ratings.

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Distributed platform training materials, improving provider productivity and customer experience, resulting in a 30% reduction in support requests.

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Mental Health Specialist

Teladoc Health Inc. February 2016 - September 2021, Lewisville, TX

• Guided members through platform navigation, addressing technical and scheduling issues effectively, achieving a 90% resolution rate. Collaborated with cross-functional teams to enhance provider and member consultation experiences, leading to a 25% improvement in consultation ratings.

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Managed high-volume calls during the COVID-19 pandemic, demonstrating exceptional crisis management skills by handling 150+ calls per day.

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Provided empathetic support to members, ensuring their mental health needs were met during challenging times, contributing to a 35% increase in member retention.

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EDUCATION

Bachelor of Science in Psychology

Park University • El Paso, TX • 2008

SKILLS

Bilingual (English/Spanish) Voter Registration Management, Record Maintenance, Collaboration with Officials, Technical Support, Scheduling, Payroll Management, Document Credentialing, Dispute Resolution, Customer Experience Enhancement, Platform Navigation Assistance, Team Collaboration, High Volume Call Management, Crisis Management, Administrative Tasks

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