Customer Service Sales Associate

Tiffane Campbell *****************@*****.***

Philadelphia, PA 19126 267-***-****

KEY SKILLS

SAP • Retail Services • Stockroom • Team Building • Customer Service • Detailed Oriented • Inventory

Management • Administrative Support • Training • Customer Service Leadership • Microsoft Word • Microsoft Excel • Excellent Oral Communication Experienced detail-oriented individual with hands-on auditing, training and customer service experience coupled with 5+ years of administration experience. Support business priorities executing daily/weekly workload to deliver on business goals. PROFESSIONAL EXPERIENCE

Material Verification Specialist

Vallen Distribution Inc. West Point Oct 2023- Aug 2024

• Responsible for verifying inbound shipments for cGMP facility.

• Analyze packages, double check descriptions from slip papers to product.

• Log in numerical information, product descriptions and notations into SAP.

• Utilize multiple systems such as SAP and SXE with converting numbers. Retail Sales Associate May 2023 – Oct 2023

BURLINGTON, Jenkintown, PA

• Deliver excellent customer service with a positive, professional attitude.

• Accurately handle cash register operations and bag merchandise. Process layaways, returns, and exchanges. Assist customers in locating merchandise when needed.

• Audit and inspect inventory before it goes onto the floor. Stock floor merchandise from storeroom and tag clothes. Assist with floor moves, merchandising, display maintenance, and housekeeping.

• Perform other tasks as assigned.

Security Guard

Allied Universal Philadelphia Pa April 2023- May 2023

• Conduct safety patrols of all perimeters of grounds and buildings.

• Monitor visitor entering and exiting.

• View surveillance, review tapes and identify incidents if necessary.

• Report writings

• Maintain communication with all security guards and supervisors for safety regulations and welfare.

• Check bathrooms, building checks and routine walkthroughs after every shift. Lead Sales Associate May 2022 – Dec 2023

DOLLAR GENERAL, Philadelphia, PA

• Greeted and assisted customers, responded to customer inquiries and complaints.

• Supervised and trained employees in sales, inventory taking, reconciling cash receipts or in performing services for customers. Assigned employees to specific duties. Assured proper and safe working area.

• Ordered inventory, audited and verified inventory, unstocked merchandise, stocked and restocked merchandise on the shelf. Examined and inspected stock items for defects, reported any damage.

• Maintained cleaned sales floor and straightened and faced merchandise, product, and shelving.

Customer Service Specialist Apr 2021 - Mar 2022

LOWES, Willow Grove, PA

• Provided professional customer support. Assisted with placement of orders, exchanges and processed returns. Logged expenses, receipts and sales in company database.

• Packed and unpacked items to be stocked on shelves in stockrooms, warehouse, and storage yard.

• Loaded, unloaded, sorted, and staged products for sales promotions such as setting vanities, holiday sets, replacing old and setting new products.

• Received and counted stock items and recorded data manually or by computer software system.

• Loaded and unload inventory trucks, manually moved freight, stock, or other materials and performed other duties as needed.

Guest Services Representative May 2019 - Mar 2021

TARGET, Wyncote, PA

• Accurately handled cash register operations, processed refunds, exchanges, and payments.

• Scanned, handled and moved merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.

• Resolved customer complaints and assisted with product discrepancies. Retail Assistant Feb 2018 - May 2019

PRIMARK, Willow Grove, PA

• Provided exceptional customer service, assisted customers with finding the right clothing products and provided advice about merchandise.

• Monitored and maintained sales floor and merchandise displays for presentation, rearranged, and restocked as needed.

Customer Service Associate Oct 2017- Jan 2018

HOME DEPOT, Glen Mills, PA

• Greeted customers, used consultative approach to meet customer needs. Assisted customers with purchases and to locate items to promote loyalty and customer satisfaction.

• Ensured products were maintained properly. Restocked, arranged, and organized merchandise in lanes to drive product sales.

• Loaded, unloaded, sorted, and staged products for sales promotions such as setting vanities, holiday sets, replacing old and setting new products.

• Monitored and maintained sales floor and merchandise displays for presentation, took corrective actions by restocking or reorganizing products.

• Loaded and unload inventory trucks, manually moved freight, stock, or other materials and performed other duties as needed.

Cashier Jul 2017 - Oct 2017

JOANN FABRICS, Glen Mills, PA

• Greeted customers, used consultative sales approach to meet customer needs. Assisted customers with questions and shopping needs. Answered phone inquiries.

• Cleaned and organized product in aisles.

• Performed other duties as needed.

EDUCATION

Academy of Art University (online), San Francisco, CA Studied: Fine Arts/ Production Design

Student 2017-2019; 2021- 2022

Chichester High School, Boothwyn, PA

Graduation year: 2016

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