Business Analyst Project Management
Resume:
xz
Christina Gaitan
Manalapan, NJ • 718-***-****
************@***.***
Change Management Business Analysis Operations Business Development
Positioning Statement
Seeking a role in Business Development where I can leverage 20+ years of FinTech implementation, B2B, Agile delivery, and client-facing strategic execution to accelerate growth, secure institutional partnerships, and expand infrastructure adoption.
Accomplished FinTech executive combining deep subject-matter expertise in front office, middle office, settlements, and enterprise software delivery with a track record of driving client success in complex financial services environments. Proven experience implementing transformative digital platforms across diverse asset classes. Skilled at engaging C-level stakeholders, scaling delivery through Agile/Waterfall/Kanban frameworks, and leading multifunctional teams to exceed revenue targets. Passionate about pioneering next-generation Web3 infrastructure and partnering with top-tier institutions to actualize potential.
Financial Technology Implementation
Data-Driven Decision-Making
Project Planning/Execution
Agile/Scrum/Kanban/Waterfall Methodologies
Stakeholder/Executive Engagement
Full-Cycle Product Integration
Partnership Negotiation
Regulatory Compliance
B2B/B2C Sales
PROFESSIONAL EXPERIENCE
RWJ Somerset Hospital Somerset, NJ July 2024 to Present
Registered Nurse-Charge-Medical Surgical Unit
Chair interdisciplinary committees to align electronic health record (EHR) initiatives with patient care objectives with the goal of enhancing data accuracy and patient safety.
Direct the integration of informatics solutions to improve improved nursing documentation accuracy and streamline patient care processes.
Multiple NJ June 2021 to Present
Consulting Roles
Broadridge Financial Solutions
Rehired to support onboarding of 14 BPO contractors for the Barclays account and implemented a custom training protocol for Gloss, boosting consultant retention and cross-functional team efficiency.
Served as an implementation lead; directed a large-scale Corporate Actions platform including UAT coordination and strategic client communications (UBS, State Street, Wells Fargo), uncovering new upsell opportunities.
Merrick Bank
Oversaw multiple IT modernization streams using Agile sprints to deploy PCI/PAN data protection frameworks and bolster cybersecurity across FinTech infrastructure. Deployed Microsoft 360 across 2 global entities.
Credit Suisse:
Piloted the global implementation of Fenergo across 35 countries and 19 business lines, managing integration testing, data mapping, and stakeholder alignment for accelerated onboarding.
Coordinated multi-jurisdictional project execution across APAC, EMEA, and North America, applying SCRUM and Kanban to streamline delivery.
Captivate Resumes
Provided high-impact career coaching and resume optimization for professionals navigating complex, regulated job markets.
Barclays Whippany, NJ September 2018 to June 2021
Change Management & Delivery Manager
Directed end-to-end delivery of major programs, including a 10,000-client Fixed Income data migration and a CTM system transition, using Agile methodologies to boost operational efficiency.
Executed a settlement migration for German Fixed Income clients from Euroclear to DTC that lowered balance sheet exposure and realized Sterling savings of £124,000.
Authored a global Best Practices guide to standardize project delivery across all business regions.
Led SDS reference data quality reviews for the Electronic Trading team with a focus on static data cleanup and integrity checks.
Co-chaired the Whippany campus mobility pillar with the aim of promoting cross-departmental role mobility and enhancing retention for female professionals on Wall Street.
Partnered with executive leadership (CEO, Deputy Presidents) to execute internal communications strategy on enterprise change initiatives; led steering committees and risk (RAID) reviews.
Deployed internal communications strategies to boost awareness of firm-wide change management initiatives; hosted steering committee meetings with the CEO and Deputy Presidents.
Societe Generale New York, NY December 2017 to September 2018
PILOT Relationship Manager [Contract]
Acted as principal point of contact for top-tier clients (Hedge Funds, Asset Managers, CIB), resolving onboarding roadblocks through proactive engagement.
Partnered with FICC trading desk to deliver high-touch client experiences and navigate complex tech issues.
Negotiated with FinTech vendors (Pega and Fenergo) to optimize workflows to cut onboarding times and improve SLA’s.
SMBC Capital Markets Inc. New York, NY October 2015 to December 2017
Client Onboarding Team Lead & Business Analyst
Coordinated firm-wide client onboarding requests for two legal entities, supervising a team of 12 staff members and evaluating intern performance to maintain high service standards.
Defined technical and business requirements for back-office systems (Broadridge Impact/Fenergo) supporting broker-dealer and capital markets operations, ensuring system alignment with business needs.
Negotiated vendor contracts, achieving a reduction in operating costs by $10,000 over two years through strategic sourcing and contract management.
Introduced escalation procedures to mitigate delays and strengthen SLA adherence for onboarding workflows, enhancing client satisfaction and operational efficiency.
Developed dashboards to track and report onboarding KPIs, contributing to data-driven decision-making and continuous process improvements.
Mizuho Securities USA Inc. New York, NY April 2007 to November 2013
AVP of Operations
Rapidly promoted 4 times over 6.5 years, reflecting outstanding performance and deep institutional knowledge across front-to-back securities operations.
Served in a chief of staff capacity to the COO, with responsibility for firm-wide initiatives including the rollout of electronic document retention systems and vendor relationship oversight.
Directed cross-functional teams comprising full-time employees and interns; oversaw mission-critical trading platforms and back-office systems including Broadridge, Bloomberg TOMS, and proprietary electronic trading systems for Fixed Income lines of business.
Met with FinTech vendors to solutionize back-office operations from using a custodian clearing model to becoming self-clearing. Assisted with deployment of BPS, a Broadridge system to clear Equity trades.
Designed and launched a centralized New Accounts Department supporting all trading desks, significantly improving operational quality, staffing scalability, and employee training across the enterprise.
Acted as a strategic liaison for third-party trading platforms to ensure reference data accuracy and compliance, mitigating operational and regulatory risk firmwide.
Cultivated high-level stakeholder relationships, including clients, vendors, and executive recruiters, while providing continuous strategic support to the COO.
Renegotiated multiple vendor contracts, driving $40,000 in cost savings and earning direct recognition from the CEO for operational excellence.
EARLY CAREER
Barclays, 2014 to 2015 – CLM IT Business Analyst
Tradeweb Markets LLC, 2013 to 2014 – AVP – Swap Execution Facilities
EDUCATION AND CREDENTIALS
MBA, Expected 2026 Grand Canyon University
Bachelor or Nursing, 2024 Grand Canyon University
Bachelor of Arts in Business Management, 2005 CUNY, College of Staten Island
FINRA Series 99 (February 2019), SIE 2019
Licensed Insurance Agent Life and Health, 2025 NJ
ADDITIONAL INFORMATION
Languages: English, Spanish (conversational)
Technical Proficiencies: Jira, Confluence, HP Quality Centre, Salesforce CRM, Visio, MS Office, Tableau, SharePoint
Bloomberg Terminal, ION, Bloomberg TOMs, Impact, BPS, Astrid, Gloss, Loanet, Global 1, BONY Nexen, Omgeo Alert, CTM, Sales Workstation, DTCC Terminal, Phase 3, Helix Repo, Fenergo, Net X 360
Interests: Writing, Podcasting, Yoga, Volunteering, Krav Maga, Learning and Development, Women in Technology, Digital Marketing, Social Media Content Creation, Running, Cooking and Home Décor.
Contact this candidate