Customer Service Quality Assurance

LEAH SMITH

614-***-****

*********@*****.***

Havelock, NC 28532

CONTACT

SKILLS

• Cash handling and management

• Customer engagement

• Staff training and development

• Cash handling expertise

• Professionalism and ethics

• Goal setting and achievement

• Staff management

• Regulatory compliance awareness

• Risk management

• Sales and Cross-selling

• Transaction processing

• Service quality assurance

• Business development

• Loss prevention

• Banking product sales

• Cash auditing

• Transaction processing efficiency

• Positive attitude

• Customer service

• Teamwork and collaboration

• Reliable and responsible

• Honest and dependable

• Multitasking

• Problem-solving

• Attention to detail

Experienced Teller Supervisor with expertise in staff training and development, regulatory compliance, and cash handling management. Skilled in providing exceptional customer service, maintaining professionalism and ethics, and achieving sales goals. Demonstrated ability to lead and manage a team while ensuring transaction processing efficiency and accuracy.

PROFESSIONAL SUMMARY

Teller Supervisor

PNC Bank, Columbus, Ohio

Cashier

Aldi, Columbus, Ohio

EXPERIENCE

October 2003 - February 2024

Provided leadership and guidance to teller staff, ensuring compliance with bank policies and procedures.

•

Facilitated communication between tellers and management regarding operational changes or updates.

•

Oversaw bank teller performance by reviewing paperwork and documents

• submitted by employees.

August 2007 - February 2012

Operated cash register and accurately processed payments, returns, and exchanges.

•

Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

•

Provided excellent customer service by greeting customers and offering

• assistance.

• Helped restock shelves when necessary to maintain an organized display area.

• Accurately processed customer payments using cash, credit cards, and checks. Managed large amounts of cash accurately during busy hours in a fast-paced

• environment.

• Developed strong customer relationships to support satisfaction and loyalty.

• Counted and balanced cash drawer at the beginning and end of each shift.

• Processed customer orders and ensured the accuracy of their purchases. References available upon request

REFERENCES

• Time management

• Multitasking Abilities

• Problem-solving abilities

• Organizational skills

• Excellent communication

• Adaptability and flexibility

• Reliability

• Recordkeeping and documentation

• Exceptional customer service

• Effective communication

• Time management abilities

• Self motivation

• Cash handling

• Professionalism

• Active listening

• Decision-making

• Verbal and written communication

• Customer Service-oriented

• Relationship building

• Account services

Compliance, banking laws, and

regulations

•

• Product knowledge

• Financial statements

• Account balancing

• Customer retention

• Account security

• Continuous improvement

• Workload management

• Product and service sales

• Mathematical accuracy

• Conflict management

• Professional ethics

• Staff scheduling

• Cash drawer reconciliation

Balance verification and

reconciliation

•

Contact this candidate