Service Representative Customer

CORINNE JONES

Chicago, IL ***** • 773-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Organized Customer Service Representative with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

SKILLS

Call Center Support

Corel Draw 9, Oracle, Zoom, 40 WPM typist

Conflict Resolution

Project Management

Database Administration

Customer Relations

WORK HISTORY

Office Manager

Tax Associates of Chicago 01/2001 - Current

Coordinate and organize office operations in a high-volume tax office.

Oversee five tax preparers to ensure organizational efficiency.

Work to address all customer and tax preparers concerns in a timely and effective manner.

Review clients' income regarding potential deductions and credits.

Manage clients' files and reports using the relevant software.

Ensure confidentially of all client information.

Flight Attendant

SkyWest Airlines - Salt Lake City, UT 11/2007 - 12/2022

Ensured the safety of guest prior to take-off, during flight and in landing of the aircraft; ability to keep guest calm and diffuse any stressful situations and effectively handle escalated issues; possessed excellent negotiating techniques and skillfully find mutually beneficial solutions to guest problems.

Provided support to other crew members and leadership, direction, and provided assistance to passengers in accordance with government regulations.

Calmly resolved passenger situations during flight, including disorderly passengers in an emergency.

Provided help to passengers with special needs which include children, disabled person, and elders.

Actively looked for ways to exceed passengers' expectations.

Enforced and followed all Standard Operating Procedures.

Customer Service Representative

Global Employment Solutions, Computershare Investor Services - Chicago, IL 01/2007 - 10/2007

Handled inbound calls from brokers, shareholders, and others regarding any stock that was serviced.

Maintained telephone tracking information and open items.

Prepared monthly reports and processes mailings for shareholders and client administration.

Performed administrative duties including, but not limited to organizing profile books, completing all necessary forms and filing, maintenance of telephone-tracking information and open item maintenance.

Handled 200 calls per day on a day to day basis with a sense of calm and good work ethic.

Answered constant flow of customer calls with minimal wait times.

Assistant to the Chief of Staff

Chicago Public Schools - Chicago, IL 10/2005 - 06/2006

Assisted in the development and processing of contracts.

Reviewed contracts for legal requirements, affirmative action and accuracy.

Worked with various departments in the processing and approval of contracts.

Handled furniture orders for new schools, renovations, modulars, grade expansions, and overcrowding.

Coordinated furniture deliveries and pick-up for receiving/closed schools.

Maintained a database and tracking system form for all CIP furniture requests and processed invoices to ensure expenditures remained within allocated furniture budget.

Processed approximately $10 million invoices for receipt by Finance and Administration Department.

Provided administrative assistant support for the Chief of Staff, the Chief Operating Officer and the Chief Administrative Officer, which involved answering telephones, scheduling appointments, typing, and filing.

Administrative Assistant to the Director

Chicago Public Schools - Chicago, IL 12/1999 - 10/2005

Scheduled meetings with six furniture vendors and CPS departments to present necessary orders for approval

Assisted in writing Bid specifications for 6 different areas of school furniture

Formatted bid documents and tallied results with use of Microsoft Word, Excel, and PowerPoint

Specifics included preparing documents for requesting requisitions and receipts.

Received vendor invoice after inventory was completed at schools prior to preparing invoices for payment.

General office skills performed entailed managing the Director's schedule and appointment calendar.

Performed graphic design work for Capital Improvements Program.

EDUCATION

Elementary Education and Public Administration

Harold Washington College - Chicago, IL 06/2006

Mount Saint Clare College - Clinton, IA 12/1999

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