Customer Service Title Clerk

HILLARY DIAZ

Mooresville, NC *****

407-***-**** - *******.********@*****.***

PROFESSIONAL SUMMARY

** ***** ** ********** ** business owner-manager.

Tag and Title Clerk with expertise in document verification and exceptional customer service, demonstrated at A&A Motorsports LLC and most recent Keffer VW. Skilled in ensuring compliance and accuracy, leading to streamlined vehicle registration processes and enhanced customer satisfaction. Excels in deadline management and attention to detail, significantly improving operational efficiency. Billing professional with extensive experience in managing billing cycles and financial transactions. Consistently ensured timely and accurate billing, fostering strong team collaboration and flexibility to adapt to changing needs. Expertise in invoice preparation and reconciliation, combined with reliable and results-driven approach. SKILLS

• Reynold software • Dealer track software

• Title processing • Document Verification

• Notary Services • Customer Service

• Attention to Detail • Vehicle Registration

• Sabre Software • Sabre Technique

• Document verification • Deadline management

• Payment processing • Invoice processing

• Clerical support • Excel

• Microsoft

WORK HISTORY

03/2020 to Current Tag and Title Clerk

A&A MOTORSPORTS LLC – 135 THUNDER RD MOORESVILLE NC 28115

• Communicated with customers to resolve common title issues.

• Prepared tax and title documents to submit legal transfer work to DMV. Contacted Multiple Motor Vehicle Departments to determine status of pending titles.

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Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.

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• Calculated and remitted state sales tax, service, and other charges.

• Organized and prepared tax and title documents to transfer ownership of property.

• Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.

Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.

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Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.

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10/2024 to 03/2025 Accounting and Billing Clerk

Keffer Volkswagen – North Carolina

• Executed billing tasks and recorded information in company databases.

• Verified accuracy of billing data and corrected discrepancies. Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.

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Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.

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Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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06/2015 to 07/2020 Tag and Title Clerk

Rodriguez Auto Imports Llc – Orlando, FL

Communicated with customers to resolve common title issues.

• Prepared tax and title documents to submit legal transfer work to DMV. Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.

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Contacted North Carolina Motor Vehicle Department to determine status of pending titles.

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Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.

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• Calculated and remitted state sales tax, service, and other charges. Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.

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Informed customers by mail or telephone of additional steps needed to obtain licenses.

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EDUCATION

07/2021 Certificate: NOTARY PUBLIC EDUCATION

Surry Community College - Dobson, NC

08/2016 Certificate: Title Clerk

Manheim Title Educational Course - Orlando, FL

06/2014 Associate Degree in Tourism And Hospitality : Tourism And Travel Management Institute of Bank And Commerce - HATO REY PR

05/2012 High School Diploma

COLEGIO WILMA CHAVEZ - TRUJILLO ALTO PUERTO RICO

LANGUAGES

Spanish

Native or Bilingual

English

Professional Working

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