Service Agent Customer

Aklema Guyadin

***-** ***** ***** ***** Park, New York 11420 929-***-**** *************@*****.***

Summary

Sociable and adaptable customer service professional with over 6 years of experience in sales and administrative work. Eager to apply excellent communication, relationship-building, and problem-solving skills to growing businesses.

Work Experience

PASSENGER SERVICE AGENT KUWAIT AIRWAYS JFK AIRPORT 02/2023 – 04/2023.

PASSENGER SERVICE AGENT KOREAN AIRWAYS JFK AIRPORT 07/2023 –12/2023

ADMINISTRATIVE ASSISTANT I TEXILA AMERICAN UNIVERSITY (TAU) I GUYANA 06/2022 - 11/2022

•Communicated with students to prepare their extension of stay & visa applications.

•Confirmed application payments with the TAU Finance Department.

•Processed applications and gained approval from the Guyana Ministry of Home Affairs.

•Answered phone calls and directed questions to the appropriate point of contact

•Monitored emails, updated calendars, and prepared reports.

HOMEMAKER I GUYANA 01/2020 - 05/202207

CALL CENTER REPRESENTATIVE I QUALFON I GUYANA 01/2019 - 12/2019

•Took calls from customers, answered questions, and addressed concerns.

•Directed inbound calls to the appropriate point of contact.

•Verified information from various sources and entered it into the database.

SALES REPRESENTATIVE I ASSURIA INSURANCE COMPANY I GUYANA 01/2018 - 12/2018

•Provided insurance quotes and other policy information to prospective customers.

•Established strong customer relationships & community networks to generate new leads. • Exceeded sales goals by identifying customer needs and suggesting targeted insurance products.

Skills & Abilities

•Customer service

•Problem-solving

•Time management

•Organization & attention to detail

•Written & verbal communication (English - native speaker)

•Technology: Microsoft Office Word & Excel, customer relationship management (CRM) systems

Education

J.C. CHANDISINGH SECONDARY SCHOOL I GUYANA 2014

Caribbean Secondary Education Certificate (CSEC) - U.S. high school diploma/GED equivalent

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