Customer Service Administrative Support

SHAUNWA

J. MAYS

CAREER SUMMARY

Dedicated and detail-oriented professional with

extensive experience in eligibility verification,

financial control, customer service, and

administrative support. Proven ability to manage

multiple tasks efficiently while maintaining high

standards of accuracy and customer satisfaction,

ability to manage logistics, coordinate

transportation, and ensure compliance with industry regulations. Strong communicator with a talent for building and maintaining professional relationships, and strong organizational skills, with a commitment to providing excellent service and support, A diverse background in freight brokerage, dispatching,

business administration, and commercial driving.

PROFESSIONAL SKILLS

• Program Planning and Development

• Marketing and Communication

Strategies

• Data Analysis

• Strategic Planning

• Partnership Development

• Research and Evaluation

• • Leadership

• Oral and Written communication

•• Organizing

• Public Budgeting

•• Management

HOW TO CONTACT ME

Email: *************@*****.***

Phone: 407-***-****

Over the Road CDL Class A Driver

Ace Transportation Inc

December 2023 to Present

Responsible for transporting goods across long distances. Ensure the safe and timely delivery of cargo, conduct pre-trip and post-trip inspections, and maintain accurate logs of my driving activities. Requires adherence to all safety and regulatory guidelines, as well as excellent time management and problem-solving skills.

Morgage Underwriting

Tetra Tech, Maitland, FL

December 2022 to September 2023

At Tetra Tech, I evaluated and verified loan applications to ensure compliance with policies and regulations. I reviewed financial documents, credit reports, and property appraisals to assess risk and determine applicant eligibility. I collaborated with loan officers, real estate agents, and clients to gather necessary information and maintained detailed records to support underwriting decisions. Eligibility Specialist

Tetra Tech, Maitland, FL

February 2021 to December 2022

As an Eligibility Specialist at Tetra Tech, I verified rent, utility, and other household expenses by comparing and analyzing items and collateral to documentation. I provided financial control information by collecting, analyzing, and summarizing data. I created updates and reports to effectively communicate the progress of the program. Additionally, I collected and verified information provided for the program and developed and maintained professional relationships with coworkers, case management team, homeowners, landlords, tenants, and other external groups to provide effective and timely customer service, information, and problem resolution. I also managed electronic and hard copy correspondence, documents, and forms, and entered homeowner, landlord, or tenant information into the appropriate grant management/system of record. Furthermore, I established and maintained an extensive electronic and hard copy filing system for homeowners, landlords, and tenants as applicable.

Pharmacy Technician

Walgreens, Orlando, FL

October 2020 to February 2021

During my tenure as a Pharmacy Technician at Walgreens, I supported pharmacological services by assembling, stocking, and distributing medications. I maintained records by recording and filing the prescriptions and orders of Physicians. I sorted, stocked, and labeled medications and monitored inventory. I responded to the requests of patients and healthcare providers, answering their questions, and referring various inquiries to the Pharmacist. I complied with rules, regulations, and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces. I processed prescriptions electronically and ensured all information was accurate and complete. Additionally, I generated revenues by recording, calculating, and issuing charges, and undertook administrative tasks such as record-keeping as assigned by a Physician or facility manager from time to time.

Data Entry Specialist

Airflow Technology, Orlando, FL

December 2019 to January 2020

As a Data Entry Specialist at Airflow Technology, I processed orders via email or chat and entered orders into the system. I provided invoices to customers or called for payment. I delivered excellent customer service throughout my role.

Customer Service Representative

Sirius XM Radio, Sanford, FL

June 2018 to December 2019

In my role as a Customer Service Representative at Sirius XM Radio, I made outbound calls and provided customer service. I maintained up-to-date knowledge of customer accounts and explained products and benefits to customers. I confirmed payments, refunds, and other transactions, resolved payment and order disputes, and provided excellent technical support and assistance to clients. WORK EXPERIENCE

EDUCATION

Freight Broker Student

Remington College

January 2022 to June 2022

Gained hands-on experience in freight brokerage. Learned to coordinate the transportation of goods by negotiating contracts with carriers and shippers. Coursework and practical assignments involved managing logistics, tracking shipments, and ensuring timely delivery. Developed strong communication skills by maintaining relationships with clients and carriers, and I learned to resolve issues that arose during transit.

CDL TRAINING

TRUCK DRIVER INSTITUTE

OCTOBER 2023 TO NOVEMBER 2023

Completed CDL training at Truck Driver Institute. Learned the skills necessary to operate commercial vehicles safely and efficiently. The training covered various aspects of truck driving, including vehicle inspection, maneuvering, and compliance with transportation regulations.

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