Financial Services Business Development

Shemeika speech Jackson, MS 601-***-**** mailto:*************@*****.*** linkedIn

VP/AVP Finance

finance management Consumer Lending financial services accounts receivable/payable

Strategic and results-driven leader with over 15 years of progressive experience in financial services, operations management, and team leadership. Proven ability to drive revenue growth, streamline operational efficiencies, and cultivate high-performing teams. Expertise in financial analysis, risk management, and customer engagement, with a strong track record of leading organizational change, enhancing profitability, and fostering a culture of excellence. Adept at building strategic partnerships and driving initiatives that align with corporate objectives at the executive level.

Strategic Leadership Business Development Financial Analysis Risk Management Operational Efficiency

Process Improvement Budget Management Cost Control Data Analysis Financial Reporting

Professional Experience

Mariner Financial Clinton, MS. 2017-2025

AVP/District Manager (2022-2025)

Spearhead branch operations, driving growth through strategic leadership, financial consulting, and customer relationship management.

Implement business policies and compliance measures, ensuring adherence to corporate and regulatory standards. Consistently exceeded branch performance targets through innovative strategies and team leadership. Recognized for enhancing customer satisfaction and operational efficiency.

Evaluates the effectiveness of the branch office system and individual branches by directing reviews of branch activity and analyzing activity statistics and related reports. Responsible for income and expense goal setting and end results, consistent with the company’s business plan.

Provides guidance, supervises, trains, and evaluates Branch Managers. Assists managers in meeting/reaching sales, growth, profitability goals.

Represents the organization in various civic and community functions to further enhance its image and develop additional business.

Arranges and coordinates monthly staff meetings with Branch Managers to provide effective communications and support to subordinate personnel.

Develops and monitors various department budgets. Reviews and approves budget amendments. Validates and documents all personnel actions and compensation plans within delegated authority.

Ensures compliance with federal and state regulations throughout the branch system.

Completes semi-annual Branch Operational Review of all branches under his/her supervision to audit customer service, business development, loan and sales credit transactions, insurance product knowledge and sales, delinquency and collections, cash handling procedures, and branch security.

Interprets and relays critical information such as policy or regulatory changes to branch operations.

Drives positive, effective, and productive initiatives that have impact beyond branch operations.

Consistently displays and encourages behaviors and results consistent with Mariner Finance values such as carrying out Mariner’s mission statement and Customer Obsession (GLAD).

Participates and actively engages in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.

May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.

Branch Manager (2017-2022)

Spearhead branch operations, driving growth through strategic leadership, financial consulting, and customer relationship management.

Implement business policies and compliance measures, ensuring adherence to corporate and regulatory standards. Consistently exceeded branch performance targets through innovative strategies and team leadership. Recognized for enhancing customer satisfaction and operational efficiency.

Exercises lending authority when reviewing and approving applications and uses product knowledge in offering loan solutions that meet customer need.

Manages the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals.

Consistently and regularly coaches branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment.

Prepares and submits reports reflecting branch activity and growth as needed.

Develops additional business by networking with local establishments, such as retail and automobile businesses, and building strong community relations.

Implements internal branch auditing procedures, which properly control all negotiable items and company records held within the branch.

Manages approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Uses problem-solving skills to resolve product, service, and policy-related obstacles for customer.

Exercises authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan.

Promptly investigates and thoroughly works to resolve customer and employee inquiries and complaints.

Attracts high-quality and diverse talent, coordinates and interviews prospective candidates, and makes recommendations to management for vacancies.

Participates in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.

May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.

OneMain Financial Jackson, MS 2015-2017

Financial Representative

Delivered tailored financial solutions by assessing clients' credit needs and financial goals. Managed accounts receivable and payable, ensuring optimal financial operations and compliance. Fostered strong client relationships through exemplary service and financial guidance. Surpassed sales and performance targets consistently, contributing to overall branch success.

Reach out to customers via outbound calls or responding to inbound calls from potential customers

Processing applications for multiple personal lending products.

Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals

Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.

Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance

Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Enterprise Holdings Jackson, MS 2013-2015

Management Trainee

Led customer service initiatives and managed daily branch operations, driving customer satisfaction and revenue growth.

Analyzed financial reports, including P&L statements and bad debt spreadsheets, to optimize financial outcomes. Introduced cost-saving measures that improved operational efficiency and profitability.

Manage all branch operations, ensuring efficient workflows, compliance with company policies, and a seamless customer experience.

Recruit, train, mentor, and lead a diverse team of employees, fostering professional growth and promoting a positive, collaborative work environment.

Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and maintaining Enterprise’s reputation for excellence.

Develop and implement strategic plans to meet and exceed branch revenue goals, including upselling services and identifying new business opportunities.

Oversee financial performance, including budgeting, forecasting, cost control, and profitability analysis.

Manage vehicle inventory, ensuring fleet availability, maintenance, and quality control standards are consistently met.

Ensure branch operations adhere to company policies, legal requirements, and safety protocols.

Monitor and report on branch performance metrics, providing regular updates to senior leadership.

CarMax Jackson, MS 2007-2013

Assistant Manager

Supervised a team of 15 associates overseeing training, development and performance management. Managed operational functions including accounts receivables/payables, licensing and compliance reporting. Recognized as store champion for leadership excellence and team development. Promoted multiple team members trough targeted coaching and mentorship.

Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management

Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business

Displays financial responsibility through P&L management

Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience

Interviews, hires, trains and promotes associates to support store operations and company growth

Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process

Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team

Champions and implements both company and store initiatives for consistent execution and continuous improvement

Manages daily store operations by interpreting, communicating and executing policies and procedures

Resolves customer and associate issues

Facilitates and participates in meetings and conference calls

Additional Experience

Cost Accountant- Kmart District Clerk-Harris County

Education

Bachelor’s Business Administration (Major: Finance), University of Houston-Downtown, Houston, TX (2009)

Technical Proficiencies

MS Office Data Analysis Financial Reporting Tools

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