General Manager Customer Service
Resume:
M
James Mack
jamesmack****@hotm
ail.com
Holt, MI 48842
SUMMARY
I believe a person needs to be business casual and in that order. I like to have fun no matter what, but
it's important to get the job done before I can relax. I am not afraid to get dirty for a job. I like to get
everything done in one area before moving on to another. However, I am not opposed to doing part of a
job only to come back to it after I have figured out how by looking from another angle. Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.
SKILLS
Operations Management
Employee Relations
Training and development skill
Training and development background
Team leadership expertise
Business operations knowledge
Team leadership strength
Employee Scheduling
Budget Control
Process Improvements
Staff Development
Food safety and sanitation
Staff Management
Vendor Relationship Management
EXPERIENCE
Assistant General Manager
Okemos, Michigan
Launch Trampoline Park/ Jan 2019 to Current
Started as Krave Manager, before being sought out to step into the AGM role. Create an inviting atmosphere by actively engaging with guests and providing essential information to enhance their experience.
Train and mentor staff across various roles, fostering a knowledgeable team committed to delivering outstanding customer service.
Ensure the park's safety and cleanliness through regular maintenance and proactive inspections.
Collaborate with vendors to ensure smooth operations and effective communication regarding park needs.
Oversee end-of-day preparations, ensuring the facility is ready for the following day and that all staff are equipped to excel in their roles. Customer Service Representative
Holt, Michigan
AutoZone/ Oct 2018 to Oct 2020
Prioritize customer care by providing exceptional service and ensuring that customer needs are met promptly and effectively. Manage incoming calls, addressing inquiries and providing product information to enhance customer satisfaction. Organize merchandise on the sales floor, ensuring products are easily accessible and well-presented for customers.
Operate the sales counter, assisting customers in locating necessary parts and offering specifications for their vehicles.
- Maintain store cleanliness by performing end-of-shift tasks, including trash removal and floor maintenance.
Management Responsibilities
Promoted to management, responsible for opening and closing procedures in accordance with company guidelines.
Ensure accurate employee timekeeping and completion of end-of-day tasks to maintain operational efficiency.
Continuously seek opportunities for learning and development to enhance store operations and team performance.
Senior Material Handler
Charlotte, Michigan
Schwan's Home Service/ Jul 2004 to Jan 2019
Oversaw warehouse operations, including product pulling and loading for distribution, ensuring efficiency and accuracy in all processes. Trained new hires on warehouse protocols, including product codes, computer systems, and inventory management techniques.
Guided new employees in proper product assignment and removal of damaged inventory, ensuring adherence to company standards. Conducted end-of-day cleaning routines and organized materials for daily operations. Generated reports to monitor inventory levels, track shrinkage, and manage open orders.
D.O.T. Compliance and Maintenance
Performed D.O.T. inspections on all trucks prior to departure, assessing fluids, tires, and glass for safety and compliance.
Addressed maintenance issues, including repairing freezer doors; coordinated with vendors for complex repairs as needed.
Scheduled truck inspections and ordered necessary parts to ensure vehicle readiness. Developed and maintained schedules for warehouse staff, documenting shifts and ensuring operational coverage.
Monitored freezer temperatures and logged incoming shipments, promptly reporting any discrepancies to management.
Actively prepared for a transition to the Warehouse Manager position prior to its termination.
Sales Floor Clerk
Mason, MI
Meijer Inc./ May 2000 to Sep 2004
Provided exceptional customer service, assisting patrons with inquiries and ensuring a positive shopping experience.
Maintained department cleanliness and managed product returns during non-peak hours to enhance store organization.
Developed and delivered two training classes for new hires over the last two years, covering initial expectations and customer interaction strategies. Collaborated with team leaders to gain insights into scheduling practices and seniority management within the team.
Acquired knowledge of team leadership responsibilities, including decision-making processes and effective team management techniques. EDUCATION AND TRAINING
High School Diploma
Mason High School Jan 2003
Mason, MI
CERTIFICATIONS
ServeSafe Certified
CPR Certified
Chaufer Endorcement
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