Customer Service Medical Receptionist
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Jane Lato
************@*****.***
Wausau, WI 54401
Authorized to work in the US for any employer
Sales Associate
Sew Smart LLC - Wausau, WI
January 2022 to Present
Selling & teaching new sewing machine owners, taking in repairs and calling customers, register, coping, answering all questions about sewing, sewing machines, sewing machine accessories; teaching classes; all aspects of sewing and fabric sales.
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Sales Associate - Retail
Heartfelt/Heart of Florida sewing - Winter Haven, FL September 2019 to Present
Cash register, cutting fabric, teach quilting/sewing classes, open & close stores, stocking shelves, customer service, all aspects of sewing retail position. Medical Receptionist
GI Associates & Endoscopy Center - Wausau, WI
June 2021 to December 2021
Checking in and out patients, taking payments, making appointments, phone, all aspects of medical oZces procedures/practices.
Customer Service Representative
Express Care of Ocala - Ocala, FL
November 2018 to February 2019
Checking in patients, creating new charts, inputting insurance and veri^ed insurance, Medicare, medicaid,auto accidents, drug testing paperwork, workman compensation injuries, taking cash & credit card payments, balanced cash & credit card entries at end of the day; calling patients, taking messages and screening calls for sta`, making appointments, getting costs to patients and taking payments for additional testing done during appointment; other miscellaneous items that needed to be done .
Front Desk Receptionist
Gastroenterology Associates - The Villages, FL
July 2018 to November 2018
Checking in patients, veri^cation of insurance, taking payments for insurance copay, electronic medical records veri^cation & updates in patients charts, taking messages, mail, setting up patient charts, all aspects of medical oZce front desk position; faxing patient reports & referrals.
Medical Receptionist
GI Associates & Endoscopy Center - Wausau, WI
August 2016 to June 2018
My position was a medical receptionist. I take payments, co pays, enter insurance, verify insurance, register patients, check patients in, make return appointments, referrals, all oZce equipment, switchboard, screen calls, request records, all pertinent information needed for the patients upcoming appointments. Unit Clerk/Secretary
Aspirus Wausau Hospital - Wausau, WI
August 1997 to June 2018
My last position was an oZce assistant at Aspirus Wausau Hospital in Educational Services. In this position I enter employees required educational and license required for their positions; along with closing classes and entering/ creating classes in Healthstream. Also pull up reports, fax information and keep our other system up to date- OnBase which has all employees records, required competencies, orientation check lists, etc.
I have also worked as a Health Unit Coordinator for the Radiology Department at Aspirus Wausau Hospital.
My current job duties are: Registering patients, checking in patients, adding appointments to the modalities within the department for daily add on, checking Medicare insurance for patients prior to their appointment to make sure that Medicare will cover the tests that have been requested by their physicians; answering & directing, ^elding phone calls to the correct areas, taking messages for the physicians, faxing, copying, printing & creating work fow schedules for the technicians in the di`erent modalities in this department. Prior to this position, I worked as Aspirus Weston Clinic as a Medical Receptionist. There I also checked in patients, directed/^elding calls, took message thru our Epic system for the physicians & nursing, administrative sta`, created new accounts for new patients, veri^ed & entered patients information: guarantor of account, insurance, if work injury, all of the paperwork for the injury & work compensation paper work needed to process the claim for the visit/patient presenting in front of me.
At this clinic, we would average 150-200 patients a day that I would help with the process of checking, verifying personal & insurance information prior to directing them to their appointment areas.
I was an administrative assistant for Educational Services Department at Aspirus Wausau Hospital. I worked in this position for 9 years before transferring to Weston.
Prior to working in Educational Services, I worked as a Night Unit Clerk (Health Unit Coordinator), Medical and Cardiac Telemetry Unit as a Health Unit Coordinator; Cardiac Monitor Tech for CIC (Cardiac Telemetry Unit), Administrative Assistant for Medical Pediatric Unit and Hospitalists Administrative Assistant. I have been employed at Aspirus for 16 years.
Prior to working at Aspirus Inc., I worked as the secretary to the Director of Nursing at Marywood Convalescent Center; Appointment Coordinator/Medical Receptionist at Wausau Medical Center and Rice Clinic.
Educational background:
Certi^cate in Health Unit Coordinator from MidState Technical College – Marsh^eld campus
Accounting & Microsoft oZce classes @ Northcentral Technical College I have listed below the skills/duties I have learned and used at my positions: schedule meeting rooms
arrange to have AV equipment
food/beverage request for meetings/trainings
schedule WebEx lines for Aspirus employees
set up Webinars
Keep track of our teaching equipment that we lend out to various areas schedule meetings/trainings for 8 sta` members; travel requests; Build tests and Evaluations of In the Know for our Certi^ed Nursing Assistants & Peak for Health Unit Coordinators & send out instructions along with an electronic copy of the learning modules for the two publications. Reimbursement programs that Aspirus o`ers to their employees: Aspirus Wausau Hospital, Aspirus Clinics/Aspirus Specialists; data enter paper competencies/orientation checklists into Healthstream & scan paper documents & ^nd documents within OnBase,
Build courses/ classes/tests/electronic evaluations for programs in Healthstream at the upper level (Enterprise level) & lower level (Aspirus) & permission out to the aZliates.
send educational fyers out to sta`
Maintain electronic checklists listing sta`/contact person(s) to send information to for the Educational programs that we o`er/etc. Build PowerPoint modules for Healthstream required yearly modules Bi-weekly maintenance of Healthstream
Orientation paperwork for Educational Services sta` members for their presentations
Meeting notices/agendas/minutes
Answer/screen & direct calls to the correct sta` member Timekeeper
Help with programs- pulling paperwork/printing rosters/name badge labels/table tests/ordering food/beverages/etc.
Close & grade Healthstream classes; contact instructors regarding classes that need to be closed for sta` to get credit for attending Keep department fully sta` with oZce supplies/etc. Trouble shoot issues with equipment within the department Maintaining library
Any and all other tasks that will help sta` complete their current/future projects Medicare Compliance veri^cation
Scheduling appointments
Workman Compensation forms/claims
Insurance veri^cation/Medicaid Veri^cation
Taking payments for accounts/co-payments
Balancing out daily cash draw
Switchboard
Answering multiple line phone system
Overhead paging
Building new accounts for patients & verifying all information Troubleshooting
Miscellaneous
Sales Associate
Quilt & Needle Workshop - Wausau, WI
July 2010 to January 2018
cash register, cut fabric, taught classes, helped customers ^nd & pick out fabric for their projects, opening & closing of store, working sales, stacked shelves, put away fabric, cleaned store & etc.
Appointment Coordinator
Marsh^eld Clinic Wausau Medical Center - Wausau, WI August 1987 to June 1997
Education
Skills
Made appointments for patients, switchboard, all aspects of a Medical oZce work. CertiAcation in Health Unit Coordinator
Mid state Technical College - Marsh^eld, WI
2002 to 2003
High school or equivalent in General
Loyal High School - Loyal, WI
1970 to 1974
Cash Handling
HIPAA
MS OGce
Medical Receptionist
Insurance VeriAcation
Medical OGce Experience
Epic
Sales
Front Desk
Microsoft OGce
Retail
Guest services
Data Entry
EMR Systems
Customer Service
Do you want to add any of these skills?
Certi7cations and licenses
Additional information
Medical Records
Medical Billing
Patient Care
Medical Terminology
Medical Scheduling
Laboratory Experience
Health Unit Coordinator
December 2003 to Present
driver's license
©2023 Indeed - Cookies, Privacy and Terms - Your Privacy Choices Addresses and phone numbers:
Aspirus Wausau Hospital
333 Pine Ridge Blvd
Wausau, WI 54401
GI Associates Endoscopy Center
411 Westwood Drive
Wausau, WI 54401
GA Associates of Ocala
1400 US -441 suite 531
The Villages, FL 32159
Express Care of Ocala
1834 SW1st Ave#201
Ocala, FL 34471
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