Customer Service Relationship

Erin Phillips

**** ***** *** ****** **** ***** 937-***-**** ****.*****@*******.***

Objective

To obtain a position where I have opportunities to use my accounting degree, gain more knowledge, increase my skills in Finance, and grow my career with a company.

Education

ASSOCIATE DEGREE MAY 2018 EDISON STATE COMMUNITY COLLEGE

·Major: Accounting

·Related coursework: Intermediate Accounting I,II, Business Law, Taxation, Financial & Managerial Accounting, etc.

Skills & Abilities

SKILLS

·Customer communication; email & phone, customer relationship building skills, run reports, problem resolution, customer service, reconciliation, business communication, SAP, Excel, Word, Oracle, Avante, AS400, JD Edwards, Peachtree, emailing customers, customer portals, Credit Risk Monitor, DNB, bank report for BOA & BNYM banking products, GL clearings, debit adjustment process, Coprocess reporting, Netting In and Out processing, Wire, ACH, & Check processing. AR sale reconciliation, decision making, organizational, and problem-solving skills, back-up for previous manager (4 years).

Experience

CASH APPLICATION SPECIALIST/CREDIT & COLLECTIONS COLLINS MAY 2014- PRESENT

·Reconciliation, applying customer payments, emailing customers for remittances, ACH, Checks, and Wire payment experience, run bank reports, searching for payment remittances, knowledge customer payment history, clearing GL accounts and customer accounts. Account reconciliations, emailing customers for payment remittances, ACH, Checks, and Wire Payment experience, run bank reports, searching for payment remittances, knowledge of customer payment history, clearing GL accounts and customer accounts, exporting account statements, site dispute creating, in depth researching & editing, credit account reorganization, customer communication; email & phone, customer relationship building, credit reviews for new and existing customers, analyzing customer risk

MANGER/ASSISTANCE MANGER TOWNE PARK APTS/TERRACE CREEK APTS AUG 2011-MAY 2014

·Account reconciliations, emailing customers for payment remittances, ACH, Checks, and Wire Payment experience, run bank reports, searching for payment remittances, knowledge of customer payment history, clearing GL accounts and customer accounts, exporting account statements, site dispute creating, in depth researching & editing, credit account reorganization, customer communication; email & phone, customer relationship building, credit reviews for new and existing customers, analyzing customer risk.

CATERING COORNINTOR/PANERA BREAD AUG 2008-AUG 2011

·Taking information from customer, assembling catering order to go out, delivering, following up and cold calling, entering order into POS system, prepping food area for catering orders, FIFO, LILO, Safeserve.

LINE OPERATOR/PANASONC AUG 2001-AUG 2005

·Assembling tubes for large screens televisions in a clean room environment, cleaning rejected tube with chloric acid, loading and unloading glass tubes onto the assembly line.

Awards

Level 1 award January 2016, Deans list for 5 consecutive Semesters, Employee of the month- June 2014 & February 2018, Excellence Award December 2018, 2019, and 2020. Achievement Award Feb 2023