Program Manager Management

Program Manager with a proven track record of driving project efficiency and meeting deadlines, resulting in a 300% increase in ARR to $74M in 3 years, by connecting the dots for the customer

OBJECTIVE: Seeking roles in Program Management where I can utilize my expertise in driving large scale cloud migration projects

SUMMARY: Program Manager with 10 years of experience in driving success across cloud services technologies such as AWS, consistently delivering high ARR growth. Proven track record in managing complex programs and optimizing performance. Now seeking leadership opportunities in mid-sized companies to leverage expertise in driving innovation and scaling business impact.

AREAS OF EXPERTISE: Cloud Engineering - Service Delivery Management – Program Management – Risk Mitigation – Data Analytics – System Migrations – Process Optimization – Project Management – Agile/Scrum – Problem Solving – Negotiations – Data Platforms – Team Leadership Streamlining & Stabilization – Stakeholder Engagement – Operations – Vendor Management – Agile Environment - AI/ML Platforms – SaaS – GenAI – Salesforce – Smartsheets – Event Management – Business writing – Communication Skills

PROFESSIONAL EXPERIENCE

amazon Inc. (Amazon Web services), - Cupertino, CA 3/2022 to 4/2025

Customer Solutions Manager for California based Global software services and personal device manufacturer

Led the account team as Program Manager for the migration of one of the widely used applications in the world into AWS Platform. Responsible for creating synergy across multiple teams from the Sales, Solutions Engineering, and Services organizations during the migration. I was involved in the planning and execution of the Working Backwards session, identifying the customer's needs, and various logistics of the event. Aligned with the customer while managing, tracking, reporting on customer outcomes, and mitigating risks. Worked as an integral part of the customer team in planning and executing the migration tasks involving applications that handle Petabytes of data daily. Acted as the voice of the customer and escalated customer’s needs to Service team leaders at Director level.

Notable Contributions:

· Created an enablement program for the customer to up-skill their Engineers and enable them to modernize the applications.

· Managed the migration of workloads into the Amazon Web Services platform with an ARR of over $74 Million.

· Planned and hosted Roadmap discussion meetings among Services team leaders and customers.

·· Enabled the customer to migrate the Spark workloads from their Data center to Amazon EMR by working with the service team in developing new features that enabled the customer to scale

IBM Inc., - Cupertino, CA 11/2012 to 12/2019

Service Delivery Manager 11/2016 to 12/2019

Took the additional role of Service Delivery Manager for the Toshiba Global Services customer, leveraging success in previous role to inform decision-making and actions. Managed the delivery of data center services worldwide, ensuring applications ran on IBM servers with no downtime. Developed the account and delivery support strategies for customers on SoftLayer Cloud platform. Planned the infrastructure maintenance schedules, including server level patching and application releases. Tracked and managed the steady state issues. Resolved critical system issues, conducted root causes, and implemented long-term solutions.

Notable Contributions:

· Managed and coordinated the go-live of applications in the cloud environment by strategizing migration process.

· Designed patch process for 250+ servers; rolled out patch for ransomware in Microsoft environment in 2 weeks.

· Stabilized the cloud environment for another major client (AIG Chartis) by sizing the server.

· Instrumental in releasing several applications that enabled customers to expand into new markets.

Product Delivery Lead 11/2012 to 10/2016

Led platform and product releases, coordinating teams in the U.S., China, India, and Latin America using Agile methodologies. Defined project scopes, success criteria, and schedules. Managed risks, planned resources, approved changes, and ensured security. Organized and tracked workflows. Hosted daily team calls to track the calls to track tasks and challenges in accomplishing delivery goals. Oversaw teams of up to 9 members.

Notable Contributions:

· Directed the migration of 25+ applications to cloud-based platform concurrently.

· Led projects for delivering platforms and services to customers worldwide, including Toshiba Global Commerce Solutions, AIG Chartis, Avis Car Rental, and The Children’s Place.

· Key role in migrating the applications from legacy systems to IBM’s cloud environment for AIG Chartis; fine-tuned the applications to maximize performance and ensured 24x7 delivery.

· Reduced application downtime by 90% by re-architecting the design and migrating MQ applications to high-availability clusters.

· Developed prototype and rolled out Agile process across Toshiba’s environment (55 servers) in 25% less time than projected with no downtime.

Additional Professional Experience

MQ CONSULTANT & TEAM LEAD, IBM INDIA – 2010 – 2012

Principal Technical Analyst, Staples, Inc, Framingham, MA 2003 – 2009

RECOGNITION & CERTIFICATIONS

AWS Data analytics speciality certification, 2023

AWS Solutions Architect Associate certification, July 2022

ACADEMIC BACKGROUND

Master’s Degree in Operations & Information Technology, Worcester Polytechnic Institute

Bachelor of Commerce, University of Madras

Stanford University Continued Studies – Coursework: Big Data, Business Management, and Entrepreneurship

Contact this candidate