Scrum Master Project Manager

Thaer Al Hatem

514-***-**** ************@*****.***

SUMMARY

Over 19 years of experience in leading teams of analysis, solution design, development, testing, implementation and maintenance of software and database applications; proficient in analysing end user requirements and converting them into efficient technical Solutions; excellent conceptual knowledge of databases, great oral and written communication skills, and software development life cycle; outstanding analytical, decision making, problem solving, organization and time management skills; strong work ethics and proactive attitude; strong commitment and motivation, detail oriented; good team player with ability to work productively in a team as well as individually

CAREER HISTORY

Intact Montreal CA May 2018 Present

IT Project Manager/Scrum Master 2023 - Present

Projects: IQ Integration with ERP, EBS (Legacy systems) Decom, IFT (Internal Fund Transfer) Email Payment, SAS Day2 Process Enhancement, Expense Management tool using Jira, Microsoft Project

Key Responsibilities: Managing and coordinating projects and ensure the entire team is on track to meet the deadlines by perform various duties and responsibilities:

Initiation: by defining the project and organizing the project information including the project charter, scope statement, and stakeholder list

Investigation and Planning: developing detailed plan for how the project will be executed, including defining the task and resource needed and baseline the scope and the schedule, define risks, and start engaging the stakeholders

Executing: carry out with the tasks in the project plan, holding daily stand up meetings, using Jira scrum board to follow up on the tasks

Monitoring and controlling regularly checking the progress of the project and making adjustment to ensure its stays on track

Documentation: document all project artifacts (BRD/SRS, Arch solution design...) on confluence and SharePoint and provide weekly status report to show what is the status of the project, progress, risk and the achievements

Financial month end coordinator /Scrum Master 2021 June 2023

Key Responsibilities: lead and coordinate month end process from A-Z and make sure system running and data loaded into the target system on the planned time by:

Planning the schedule CAD/USD: prepare the month end close calendar to show what is the expectation running date and time for each system.

Resourcing CAD/USD: coordinate between the teams to make sure their availability and their backup.

Executing CAD/USD:

1. Oversee and Manage the Execution Phases in all the systems

2. Meetings (Daily Stand-up for each CAD and USD twice a day & "War Room" as needed)

3. Facilitating the removal of blockers that impede the Month End progress

4. Communicate Status Email at the end of each Loop to stakeholders including Senior Management

Postmortem CAD/USD:

Analysis: Get RCA (Root Cause Analysis) for the issues raised during the Loops. Root Cause and, Short Term Solution, Permanent Fix/Prevention Action

Documentation: Creation and maintaining of a Post-mortem Document.

a. List all outstanding unresolved issues

b. Shows the Actual versus Plan by "Key Activities" during the loops

c. Show a couple of KPI's

d. Call out future Risks for the upcoming Month End

Software Developer Specialist Team Lead 2018-2021

Leading the month end process and communicate with other parties (Main Frame, Business), escalate when needed, rallying project/support team members to arrive at solutions to make sure no impact on the process and everything is going well

As SME providing the best possible support to the business partners and looking for potential system issues and addressing them even before they become issues to our system users

• Participate in the hiring process plus mentoring and coaching the new consultants

•Leading the activities and the meetings with Oracle such as the weekly meetings for SRs and RFCS, schedule the CPUs (security patches) and the DR test (disaster recovery exercise) and follow the running and the testing

•Completed courses under Leadership Visa program 2019-2020

•Leading projects development and cloud moving projects beside and database upgrade projects thorough planning, analysis and quick trouble shooting and testing strategies.

•IFRS 17 project with EDW team: adapt to Agile and Scrum process and new technologies.

BioAstra Technology Montreal, CA Jul 2016 May 2018

Software Developer Lead, Database Architect Project: Biological Platform

oLeading the gathering of the business requirements, designing a logical model, and ultimately building the physical database analyze business needs and create a database solution to meet them. Tasks include requirements definition, business analysis, data modeling, database design, ERD models, database programming, business report generation, businesses logic development, database performance optimization

odeveloping the user interfaces and functionality

oIntegrate Interfaces with Python data analyses functions

Syria Tel Mobile Operator, Damascus, Syria Sep 2011-Nov 2015

VAS Integration Specialist (Value Added Services). Project: Service Delivery Platform (SDP)

MTN Mobile Operator, Damascus, Syria June 2009 August 2011

Billing Services Administrator/PL/SQL Developer Project: Billing System (BSCS) (LHS Company)

Soft Cad Programing Company. Damascus, Syria July 2007 June 2009

Team Leader/ Senior PL/SQL Developer Projects: General Institution for Insurance and salaries, The National Library, The Education ministry

4C Programing Company, Damascus, Syria August 2005 July 2007

Team Leader/Senior PL/SQL Developer Project: province's project (E-Government).

EDUCATION AND CERTIFICATIONS

CSM Scrum Master Jul 2022

Scrum Alliance

Bachelor of Science in software engineering September 1999-2005

Informatics Engineering Faculty, software Engineering Department, Damascus University.

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