Customer Service A Dedicated one

ESTHER AYOTIMIKA TOMORI

Hospitality Expert

Lagos, Nigeria

Phone: 091********

Email: ******.********@*****.***

PROFILE

A dedicated and enthusiastic intern with hands-on experience in various facets of the hospitality industry. Proven ability to deliver exceptional customer service, assist in event planning, and support food and beverage operations. Adept at performing administrative tasks and maintaining high standards of cleanliness and organization. Strong communication, problem-solving, and teamwork skills, with a passion for creating memorable guest experiences.

WORK EXPERIENCE

Lounge Supervisor (Contract), Shodex Garden. 2023 till date

Key responsibilities:

Welcome and assist guests with seating arrangements and any inquiries they may have

Offer detailed menu presentations, take orders, and serve food and beverages promptly

Ensure guests are aware of daily specials and promotions

Maintain a clean and organized lounge area, including stocking self-service stations

Coordinating with housekeeping to ensure hygiene standards are met

Address and resolve guest inquiries and concerns, ensuring a high level of satisfaction

Assist in setting up and managing lounge events, ensuring all guest needs are met

Handle reservations, manage inventory, and perform other administrative duties as required

Bar Attendant, (Contract), Shodex Garden. 2022 – 2023

Key responsibilities:

Greet and interact with customers in a courteous and pleasant manner

Assist guests with seating arrangements and any inquiries they may have

Ensure drinks are served promptly and accurately

Take food and beverage orders from guests and serve them efficiently

Maintain a clean and organized bar area, including cleaning tables, bar counters, and picking up glasses

Restock fridges and wines as needed

Address and resolve guest inquiries and concerns, ensuring a high level of satisfaction

Replenish stocks of customer choices and display items in compliance with loungr and bar standards

Assist in setting up and managing bar events, ensuring all guest needs are met.

EDUCATION

YABATECH COLLEGE OF TECHNOLOGY, EPE 2025

Agricultural Extension and Management,

Higher National Diploma, Second Class Honors

FAS COMPREHENSIVE COLLEGE 2016

West African Senior Secondary School Certificate Examination (WASSCE)

Skills

Customer Service

Communication

Multitasking

Attention to Detail

Teamwork

Problem-Solving

Time Management

Food and Beverage Knowledge

Cleanliness and Hygiene

Flexibility

Physical Stamina

Reference

Available upon request.

Contact this candidate